Specialist 3, Inside Product
At Dell Technologies, we create the extraordinary. Our Inside Product Specialists are the experts who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical advice during the sales process. They directly advise customers on everything from product features and configurations, through to pricing and availability. Crucially, however complex the question, they’re ready to deliver technical solutions to meet customers’ needs via phone, chat, web or email.
What you’ll achieve:
As a Specialist, you will own a defined product set, responding to customer inquiries with accurate configurations and clear guidance. You will collaborate with Inside Sales to qualify needs, prepare quotes, and ensure availability and delivery expectations. You will contribute to playbooks and knowledge articles that improve team efficiency and customer experience.
Join us to do the best work of your career and make a profound social impact as a Specialist on our Inside Product Specialist team.
You will:
- Build configurations and quotes; validate pricing, promotions, and lead-times in CPQ.
- Perform discovery to align features to use-cases; explain differences and upsell options.
- Maintain CRM hygiene (notes, next steps); follow through on escalations to closure.
- Create quick references and FAQs for common scenarios.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
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Foundational knowledge of AI/ML, data science, or data engineering concepts
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Exposure to enterprise infrastructure, analytics platforms, or AI/data ecosystems
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Basic understanding of data management, governance, metadata, or pipeline orchestration concepts
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Familiarity with modern data platforms supporting analytics and AI workloads is preferred
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Backgrounds in infrastructure, data science, data engineering, data management, or adjacent AI platform roles are well aligned
Desirable Requirements
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3-6 years experience with Bachelor’s degree in Business/Marketing/Engineering or related field.
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Exposure to CRM/CPQ and inventory/pricing systems.
Who We Are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.
Visit our Culture Code page to learn more about how we work and lead.
