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Team Leader

Sourdough Sophia -
Forbesganj, Bihar

Apply Now

Job details

Contractual / Temporary
₹14.00 - ₹14.50 an hour

Benefits

Flexible schedule
Food provided

Qualifications

Hospitality
Customer service
Cooking

Full job description

Location: Hiring for various locations

Contract: 45hrs per week. Your time will need to be reasonably flexible throughout the week.

Salary: Competitive rate; please enquire for further detail. £14 - 14.5ph experience depending.

Application closing date: Ongoing. We will make our hire when we find the right candidate so
please be prompt with your application if you would like to maximise your chances of success.

Why work for us?

Sourdough Sophia is truly a bakery born in the community. During lockdown we set up a micro
bakery from our dining room and founded Sourdough Sophia to change the way in which us Brits
consume bread one loaf at a time.

Within a couple of weeks we attracted huge queues down the road from our little flat and quickly
ran out of space. So, with the help of a successful kickstarter campaign and nearly 600 backers
from the local community, we opened the doors to our bakery in 2020, only 8 months after we
baked our very first loaf.

Before we opened, we made the firm commitment to bake the most delicious sourdough, serve
the most incredible coffee alongside our delicious bakes and level up how we treat our staff by
creating a positive and supportive working environment for all. Well, now that we've been serving
and inspiring the community for over 2 years now, we need someone to come onboard and drive
our business to the next level!

Our priority is people.

Sourdough Sophia is family first. Everyone in our team in valued, supported, loved and their
progress is nurtured. Our mission is to fix the way in which staff are treated in the hospitality
industry. Working in hospitality is always going to be hard, but it shouldn't be unfair. We believe
that hard work done the right way can be the most rewarding experience for you.

We are set to do things differently. No night shifts, fair pay, supportive and positive working
environment in which you can feel safe to take risks, make mistakes and learn.

We are set to expand over the coming years and we are looking for incredible talent to help us
achieve our ambitious goals! Help us fix the way in which we perceive bread in society and fix the
broken food system together, one loaf at a time!

Join our team, and you will:

Be part of an incredibly close-knit team with a detailed understanding of baking, cooking,

hospitality and coffee

Have excellent opportunities for career progression in a company with big goals.
Be given paid training opportunities
Enjoy staff perks, including staff massage, free lunch, free coffee, pastries and bread every day,

access to specialist third-party staff wellbeing services and more.

Why this role?

This is the perfect role for someone experienced in hospitality and speciality coffee, with a
passion for leading a great team, driving our business to the next level and developing
relationships with customers. You will have the opportunity to use your talent, experience and
initiative to shape the space, day to day operations and customer experiences. Develop new
relationships with local customers. Flex your guest experience skills, and truly be proud of your
stores and team performance! Along with the support of our leadership team, you will get the
chance to make your mark on this wonderful and fast growing business.

Key responsibilities of the role

As a team leader, you have a genuine passion for and appreciation of great guest experience, next
level standards, driving results and supporting a talented team. An instrumental part of the front of
house team, the team leader also enjoys building relationships with both staff and guests,
fostering a positive and friendly service environment and driving our in store experience to the
highest standard.

You will work closely alongside the head barista, reporting into the general or multisite manager
alongside your team to shape the direction of of day to day experience within our store. Focusing
on an incredible service execution and customer experience. Your role should be split
appropriately between floor leadership and have some time for admin tasks. You will have the
autonomy to manage your own time effectively depending on the business needs, but the vast
majority of your time should be spent on the floor supporting your team, delivering training and
maintaining standards.

Your responsibilities include:

You are a guest experience enthusiast.
You manage all stock requirements and orders for products and related supplies. You are the

main point of contact day to day for both interstate communication, senior leaders and
suppliers.

You help to train and onboard all new comers. You also conduct ongoing training events for

existing staff members as well as providing the team with in-the-moment coaching, both
positive and negative, to keep to keep standards high.

You monitor and maintain hygiene and cleaning standards. You lead by example by always

working clean and following the correct procedures to keep everyone safe. You also maintain
Maintain the equipment, cleaning them on a daily basis and making sure that everyone in the
team knows how to perform the daily cleaning tasks needed to ensure the equipment is
maintained properly. You escalate to engineers and book service appointments when necessary.

You act as a shift leader when you are the most senior person in the team, making sure that the

day operates smoothly. This includes making sure breaks are taken at appropriate times, make
sure staff put anything they eat or drinks through the till as STAFF SNACK and you make sure
the the daily checklists are completed. You coordinate closely with your leaders and your team
to ensure optimal service and quality. You escalate any issues immediately and work to solve
problems as independently as appropriate, however, you are never afraid to ask questions and
clarify things with your team if you are unsure!

What experience and traits do you need for this role?

A passion for team development, training and support
You are a great shift leader and are comfortable delivering training with your team
A passion for quality coffee and warm and friendly customer service
A minimum of two years working in a high-end speciality coffee environment Ideally, a minimum

of one year in a supervisory or management capacity

Be a workflow perfectionist, always seeking the most efficient way to achieve a goal, and

always coaching your team to do the same

Be confident developing the guest experience being delivered by yourself and your team.
Be a personal fit: Engaging personality, positive attitude, attention to detail, bubbly sense of

humour, relaxed and approachable vibe.

Willingness to always go the extra mile for our customers and team.

Benefits:

- Competitive salary

Free massages and other wellness treatments including spa treatments and fitness classes
Schedule 3 weeks in advance
Birthday celebrations
Staff friends and family discount
28 day’s holiday pay
Pension scheme
Flexible Hours
No evening shifts
Staff meal provided
Free coffees all day long
Fun, open and inclusive workplace environment

To apply for this position please do the following:

1. Send your CV to [email protected]

2. Attach a cover note explaining a bit about who you are and your availability!

Apply Now

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