JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
This is a site-based leadership role responsible for managing comprehensive technical services operations at assigned facilities. Reporting directly to the Campus Lead, this position requires extensive expertise in both high-side and low-side technical systems, along with proven experience in managing operations at equivalent large-scale sites such as corporate campuses, IT parks, business centers, or integrated facilities. The role demands strong team leadership capabilities and hands-on technical knowledge to ensure optimal performance of critical building infrastructure.
Key ResponsibilitiesTechnical Operations Leadership
Oversee all technical services operations including mechanical, electrical, plumbing, and fire safety systems across the facility. Manage high-side systems: HVAC equipment, chillers (air-cooled/water-cooled), cooling towers, boilers, air handling units, package units, variable refrigerant flow (VRF) systems, and fire protection systems. Manage low-side systems: electrical distribution panels (LT/HT), diesel generators, transformers, UPS systems, lighting controls, plumbing infrastructure, water treatment plants, drainage systems, and building automation systems (BMS/BAS). Ensure 24/7 operational availability of critical systems with minimal downtime. Monitor real-time system performance through BMS platforms and implement immediate corrective actions. Coordinate operations across equivalent multi-building sites ensuring consistency in technical standards and service delivery.
Team Management and Development
Lead and supervise technical teams including MEP technicians, shift engineers, supervisors, and specialized contractors. Plan work schedules, allocate resources, and manage shift rotations to ensure adequate coverage. Conduct regular performance reviews, provide technical mentoring, and identify skill development needs. Build team capability through on-the-job training and knowledge transfer programs. Manage workforce planning including recruitment support, onboarding, and retention initiatives. Foster a collaborative team environment focused on technical excellence and operational efficiency.
Preventive and Predictive Maintenance
Develop and execute comprehensive preventive maintenance (PPM) programs for all technical equipment. Establish maintenance schedules based on manufacturer recommendations, equipment criticality, and operational requirements. Implement predictive maintenance practices using condition monitoring, vibration analysis, and thermography. Review equipment performance trends and maintenance history to identify recurring issues and implement permanent solutions. Coordinate with OEMs and specialized vendors for complex maintenance activities. Maintain equipment logs, maintenance records, and technical documentation in CMMS platforms.
Breakdown Management and Emergency Response
Lead rapid response to equipment breakdowns and technical emergencies to minimize operational impact. Diagnose root causes of failures and implement effective corrective actions. Coordinate emergency repairs with internal teams and external contractors. Maintain emergency contact protocols and escalation matrices. Ensure availability of critical spare parts and backup systems. Conduct post-incident reviews and implement preventive measures to avoid recurrence.
Operations at Equivalent Sites
Leverage prior experience from corporate campuses, IT parks, SEZs, data centers, or similar integrated facilities to drive operational excellence. Apply best practices from equivalent environments including multi-building coordination, central plant operations, and shared infrastructure management. Understand unique requirements of large-scale facilities such as high power density, precision cooling, N+1 redundancy, and business continuity requirements. Manage technical operations considering occupancy patterns, critical operations, and minimal disruption protocols typical of corporate or campus environments.
Statutory Compliance and Safety
Ensure full compliance with local and national regulations including building codes, electrical safety rules, fire safety norms, and environmental regulations. Maintain all statutory licenses, permits, and certifications including factory license, lift permits, DG permits, and fire NOC. Coordinate statutory inspections and audits with regulatory authorities. Implement safe work practices including lockout-tagout (LOTO), confined space entry, hot work permits, and working at heights protocols. Lead safety training programs and toolbox talks for technical teams. Investigate technical incidents and near-misses, documenting findings and implementing corrective actions.
Client Interface and Reporting
Serve as technical point of contact for client representatives and facility stakeholders. Participate in operational review meetings presenting technical performance metrics and improvement initiatives. Prepare and submit daily, weekly, and monthly technical reports to the Campus Lead. Track and report KPIs including equipment uptime, energy consumption, maintenance completion rates, and response times. Address client concerns related to comfort conditions, equipment performance, and technical service delivery. Provide technical inputs for client presentations and business reviews.
Vendor and Contractor Management
Coordinate with external contractors, OEMs, and service providers for specialized maintenance and repairs. Supervise contractor work ensuring quality, safety compliance, and adherence to specifications. Review contractor invoices and certify work completion. Manage AMC/CMC contracts for specialized equipment. Conduct vendor performance evaluations and provide feedback for improvement.
Energy Management and Optimization
Monitor energy consumption patterns across HVAC, electrical, and lighting systems. Implement energy conservation measures to reduce operational costs. Optimize equipment run-hours based on occupancy and load requirements. Track utility bills and analyze consumption trends. Support sustainability initiatives and green building operations.
Required Qualifications and ExperienceEssential
Minimum 7-10 years progressive experience in technical facilities management with team leadership roles. Proven experience managing technical operations at equivalent sites including corporate campuses, IT parks, business parks, large commercial complexes, or integrated facilities. Strong technical expertise in high-side systems: HVAC, chillers, cooling towers, boilers, AHUs, FCUs, VRF systems, fire suppression. Strong technical expertise in low-side systems: electrical panels, DG sets, transformers, UPS, plumbing, water treatment, BMS/BAS. Hands-on experience with PPM program development and execution. Diploma or degree in Mechanical/Electrical Engineering or equivalent technical qualification.
Site-Specific Experience
Prior experience managing technical operations at sites with characteristics similar to corporate campuses or IT parks. Understanding of requirements for high-occupancy facilities, precision environment control, and business-critical operations. Experience coordinating multi-building technical infrastructure and shared services. Knowledge of operational protocols for facilities requiring minimal disruption and high availability.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
