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ServiceNow Senior ITSM Developer
The Future Begins Here
At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.
Bangalore, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.
At Takeda’s ICC we Unite in Diversity
Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.
The Opportunity
We are seeking a highly skilled Senior ServiceNow ITSM Developer to design, develop, and implement robust IT Service Management (ITSM) solutions on the ServiceNow platform. This role demands deep technical expertise, strong alignment with Takeda’s business objectives and compliance standards (including GxP and SOX), excellent problem-solving abilities, and the capability to collaborate effectively with cross-functional teams to deliver high-quality, business-focused solutions.
Key Responsibilities
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Configure and customize core ServiceNow ITSM applications (Incident, Problem, Change, Request, CMDB, Knowledge, Service Portal, etc.).
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Develop and maintain business rules, client scripts, UI policies, UI actions, Flow Designer workflows, and integrations.
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Build and customize Service Portals, catalog items, and record producers.
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Ensure all requirements and processes comply with Takeda’s GxP, SOX, and other regulatory standards.
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Work with product owners, business analysts, and stakeholders to translate requirements into technical solutions.
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Ensure alignment with ServiceNow best practices and governance standards.
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Participate in solution design sessions, provide technical guidance, and recommend optimal configurations.
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Integration & Automation
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Implement integrations between ServiceNow and external systems using REST/SOAP APIs, MID Server, and Integration Hub.
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Automate processes to enhance operational efficiency and reduce manual effort.
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Platform Maintenance
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Support platform upgrades, patching, and performance optimization.
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Conduct unit testing, defect resolution, and ensure quality delivery.
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Maintain proper documentation for developed solutions.
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Mentorship & Leadership
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Guide junior developers and provide technical direction.
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Contribute to platform governance and participate in code reviews.
Required Skills & Qualifications
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4+ years of ServiceNow development experience with strong focus on the ITSM module.
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Proficiency in JavaScript, HTML, CSS, AngularJS (for Service Portal).
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Experience with Flow Designer, Integration Hub, and scripting in ServiceNow
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Strong understanding of CMDB design, CSDM, and ITIL processes.
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ServiceNow Certified System Administrator (CSA) – Required.
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ServiceNow Certified Application Developer (CAD) – Preferred.
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ServiceNow ITSM Implementation Specialist – Preferred
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Strong communication and stakeholder management skills.
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Analytical mindset and problem-solving ability.
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Ability to work independently and in an Agile environment.
Preferred Experience
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Exposure to other ServiceNow modules like HRSD, ITOM, ITBM, CSM.
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Experience with ServiceNow AI/ML capabilities like Now Assist and Predictive Intelligence.
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Experience in integrating ServiceNow with monitoring tools and third-party applications.
What Takeda Can Offer You
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Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
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At Takeda, you take the lead on building and shaping your own career.
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Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.
Benefits
It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:
Competitive Salary + Performance Annual Bonus
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Flexible work environment, including hybrid working
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Comprehensive Healthcare Insurance Plans for self, spouse, and children
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Group Term Life Insurance and Group Accident Insurance programs
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Health & Wellness programs including annual health screening, weekly health sessions for employees.
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Employee Assistance Program
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5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
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Broad Variety of learning platforms
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Diversity, Equity, and Inclusion Programs
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No Meeting Days
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Reimbursements – Home Internet & Mobile Phone
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Employee Referral Program
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Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)
About ICC in Takeda
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Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
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As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.
IND - Bengaluru
Employee
Regular
Full time
