Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Mainframe Production Support SME at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment.
As a Mainframe Production Support SME you will be on the technical frontline – performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.
If you have a passion for technology and a desire to continually improve your skills – this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.
Your Future at Kyndryl
As a Mainframe Operations Lead, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you – and we’re invested in paving the way.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical & Professional Expertise
A minimum of 13+ years of strong hands-on experience in Mainframe z/OS production support environments.
Proven expertise in Writing/modifying ISPF panels, CLISTs, and messages ,Developing and executing JCL (Job Control Language) ,Working with TSO utilities
Experience in Change Management tools and lifecycle processes (preferably ChangeMan/Micro Focus Serena).
Ability to Approve/reject change requests based on defined governance rules ,Update and manage change records end-to-end
Experience in batch job monitoring and scheduling:
Verifying batch job completion for code promotion
Scheduling additional jobs using enterprise scheduling tools
Validating job execution results
Knowledge of DASD space management.
Experience interfacing with mainframe security tools RACF / ACF2 / Top Secret
Understanding of Global & Local Administration functionality.
Hands-on experience with Product customization and version upgrades, Testing new releases, including Hotfixes & Patches
Experience in ChangeMan processes across multiple technologies COBOL, Assembler, Easytrieve, etc.
Working knowledge of DB2 binds,Scheduling software tools
Strong understanding of Change Management rules and approval workflows.
Ability to Verify production deployments and ensure successful promotion cycles
Maintain and update user documentation and operational guides
Strong communication skills to collaborate with Clients/business stakeholders, Vendor support teams (e.g., Micro Focus/Serena)
Experience supporting multiple accounts/projects simultaneously.
Willingness to support 24x7 on-call rotations.
Demonstrated ability to automate manual operational processes.
Preferred skills and experience
Experience in Writing/modifying REXX. programs, Writing/modifying COBOL programs.
Exposure to Assembler coding/modifications (e.g., exits).
Experience with ASG JobScan.
Advanced experience in Complex ChangeMan implementations and release management, Automation frameworks within mainframe environments
Prior experience in large-scale enterprise / managed services environments.
Strong familiarity with multi-client delivery models and SLA-driven environments.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
