Operations Manager—All Black Limo LLC
Gig Harbor, WA (Remote) | Full-time | Salary to be negotiated.
All Black Limo LLC is a premium chauffeured black car service operating across Seattle, Tacoma, Bellevue, and the Puget Sound since 2014. We provide airport transfers, cruise terminal transfers, corporate travel, weddings, and medical transportation—with in-house chauffeurs, a 12-year zero-incident safety record, and BBB A+ accreditation. Our Google Ads campaigns are generating over 250 bookings per month, and our organic search traffic has grown 800% this year. We are a small team moving fast, and we need an operations manager to run the daily center of the business.
This is not a passive coordinator role. You will manage the inbox, assign tasks to the marketing and SEO team, take phone calls from unhappy clients, reach out to potential partners, and make sure nothing falls through the cracks. You report directly to the owner.
WHAT YOU WILL DO
- Manage the business email inbox—respond to client inquiries, vendor messages, and partnership requests the same day
- Assign and track daily tasks for the SEO, Ads, Social Media, and Development team members using Slack and GoHighLevel
- Take phone calls from unsatisfied clients—de-escalate, resolve, and follow up professionally
- Reach out to hotels, corporate travel managers, event planners, medical facilities, and cruise agencies for referral partnerships
- Monitor GoHighLevel CRM—keep the pipeline current, and follow up on every open lead within 48 hours
- Use Claude (AI) and GoHighLevel automation daily to draft communications, research partners, and build reports
- Send a weekly operations summary to the owner every Friday—what was shipped, what is pending, and what is blocked
- Support team onboarding, process documentation, and day-to-day problem solving
WHAT WE REQUIRE
- Clear, neutral spoken English—this role involves daily phone calls with US clients, including complaint handling. We cannot accommodate strong accents that reduce comprehension on phone calls.
- 3+ years in operations, office management, or executive assistant work—preferably in a service, hospitality, or logistics business
- Experience managing a small team—assigning tasks, following up, holding people accountable
- CRM experience—GoHighLevel preferred, or equivalent platform
- Active AI tool user—you already use Claude, ChatGPT, or similar tools in your daily work. If not, you must be ready to learn immediately.
- Strong written English—professional, accurate, and clean. Your emails go out under the All Black Limo name.
- Available during India Standard Time business hours (7 PM – 7 AM)
WHAT WE PREFER
- Malayalam speaker—preferred but not required
- Experience in luxury transportation, hospitality, or premium service
- GoHighLevel specifically
- B2B outreach or partnership development experience
- Familiarity with Google Ads and SEO reporting (you do not run campaigns—you just need to understand the vocabulary)
TOOLS YOU WILL USE
GoHighLevel · Claude (Anthropic) · Slack · Gmail · Excel / Google Sheets · Google Analytics · WhatsApp
Note: We will provide GoHighLevel and Claude training. Proficiency in both is expected within 30 days. We will prioritize candidates who are already active AI users.
HOW TO APPLY
Do not apply through Indeed's easy apply if you cannot complete the following:
1. Record a 30–60 second voice memo or short video introducing yourself. Upload to Loom or Google Drive and include the link in your message. This is required—we will not review applications without it.
2. In 3–5 sentences, describe a specific operations problem you solved. What was broken, what you did, and what happened.
3. Name the CRM or AI tools you use and give one specific example of how you used an AI tool in the last 30 days.
Send everything to: [email protected]
Subject line: Operations Manager — [Your Name]
No agencies. No AI-written cover letters.
All Black Limo LLC · allblacklimoseattle.com · (206) 672-8281
Gig Harbor, WA · Remote position · India Time Zone (7pm-7am)
Pay: ₹10,669.97 - ₹41,704.14 per month
Work Location: Remote
