Simmakkal Madurai Tamil Nadu Account executive Jobs – 65 Open Jobs Today

Receptionist
madhavan jewellery —Madurai, Tamil Nadu
- ₹10,000 - ₹16,000 a month
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Cell phone reimbursement
Quick apply

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Receptionist

madhavan jewellery
Madurai, Tamil Nadu

Quick apply

Job details

Permanent | Full-time
₹10,000 - ₹16,000 a month

Benefits

Provident Fund
Cell phone reimbursement

Qualifications

Customer service
Administrative experience
Organisational skills
Typing
Phone etiquette
Communication skills

Full job description

Roles & Responsibilities

Welcome every customer with a pleasant smile and professional greeting.
Understand customer requirements and direct them to the appropriate Sales Executive.
Ensure every customer is attended to without delay.
Create a positive first impression of the showroom.

Customer Service

Handle customer enquiries regarding products, services, offers, and schemes.
Assist customers with basic product information before connecting them with the sales team.
Handle customer complaints politely and escalate them to the Showroom Manager when required.
Ensure high levels of customer satisfaction at all times.

Telephone & Communication

Answer all incoming telephone calls professionally.
Transfer calls to the concerned department or employee.
Record and deliver messages accurately.
Respond to customer enquiries via phone, email, or WhatsApp.

Customer Data Management

Maintain accurate customer records in the CRM or customer database.
Collect customer contact information for marketing and follow-up activities.
Ensure customer information remains confidential.
Update customer records regularly.

Appointment Management

Schedule bridal consultations, VIP visits, and customer appointments.
Confirm appointments through phone calls or messages.
Coordinate appointment schedules with the Sales Team.

Reception Area Management

Keep the reception area clean, organized, and presentable.
Ensure brochures, catalogues, promotional materials, and visiting cards are available.
Arrange refreshments for VIP customers when required.

Sales Support

Coordinate customer flow with the Sales Team.
Inform customers about ongoing promotions, offers, and loyalty schemes.
Support sales campaigns, exhibitions, and festive events.
Assist in managing customer waiting time efficiently.

Administrative Responsibilities

Maintain the Visitor Register and Walk-in Customer Register.
Manage courier, parcel, and document records.
Prepare and submit daily reception reports.
Maintain office stationery and reception supplies.

Coordination

Coordinate with Sales, Accounts, HR, Security, and Housekeeping departments.
Support internal meetings and showroom events.
Ensure smooth communication between departments.

Professional Standards

Follow the company's dress code and grooming standards.
Maintain punctuality, discipline, and professionalism.
Demonstrate excellent communication and interpersonal skills.
Protect customer privacy and company confidentiality.
Represent the showroom's brand image with courtesy and integrity.

cell: 9994590574

Pay: ₹10,000.00 - ₹16,000.00 per month

Benefits:

Cell phone reimbursement
Provident Fund

Work Location: In person

Quick apply

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