Name of Company: SSIZ International Pvt. Ltd.
Job Title: E-commerce – Operations Support Executive
Industry Type: Beauty & Personal Care
Department: E-commerce – Operations
Reporting To: E-commerce – Operations Manager
Experience: 06 months to 3 years
Location: Santacruz (W), Mumbai
Employment Type: Full-Time
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We are looking for a detail-oriented and proactive Operations Support Executive to support the day-to-day operations of our growing e-commerce business. The candidate will be responsible for order processing, marketplace operations, inventory coordination, returns & cancellations, product listings, MIS reporting, and coordination with logistics, warehouse, customer service, and internal teams. The ideal candidate should be comfortable working with e-commerce platforms such as Amazon, Flipkart, Myntra, Shopify and other marketplaces, and should have strong Excel/Google Sheets skills.
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1. Order & E-commerce Operations-
Monitor and process daily orders across marketplaces and D2C website.
Ensure orders are processed, packed and dispatched within defined timelines.
Track order status, delayed orders, cancellations and failed deliveries.
Coordinate with warehouse and logistics partners for smooth order fulfilment.
Monitor shipment tracking and resolve operational issues.
2. Marketplace Management-
Manage day-to-day operational activities on Amazon, Flipkart and other marketplaces.
Monitor Seller Central / marketplace dashboards for orders, inventory, returns, cancellations and account-related issues.
Ensure product listings are active and operational.
Coordinate with marketplace teams for operational queries and escalations.
Monitor marketplace performance and identify operational gaps.
3. Shopify / D2C Operations-
Monitor orders received through the company website.
Ensure inventory, pricing and product information is updated.
Coordinate with the warehouse for timely fulfilment of website orders.
Monitor website orders, cancellations, refunds and returns.
Support basic operational activities on Shopify.
4. Inventory Coordination-
Monitor stock availability across warehouses and sales channels.
Maintain daily/weekly inventory reports.
Identify low-stock and out-of-stock SKUs.
Coordinate with warehouse and purchase teams for replenishment.
Ensure marketplace inventory is updated accurately.
Track stock discrepancies and assist in reconciliation.
5. Returns, Refunds & RTO-
Monitor customer returns, replacements and refund cases.
Track RTO (Return to Origin) shipments.
Coordinate with logistics and warehouse teams for returned products.
Maintain return and RTO MIS.
Identify recurring return/RTO reasons and highlight issues to management.
6. MIS & Reporting-
Prepare daily, weekly and monthly operational reports.
Maintain reports for: Orders, Sales, Inventory, Returns, RTO, Cancellations, Dispatches, Marketplace performance
Analyse operational data and highlight discrepancies or unusual trends.
Maintain accurate records in Excel/Google Sheets.
7. Coordination & Support-
Coordinate with: Warehouse, Logistics partners, Customer service, Finance, Purchase, Sales & Marketing, Marketplace account managers.
Follow up on pending operational issues and ensure timely closure.
Escalate critical issues to the reporting manager.
8. Product Listing Support-
Assist in creating and updating product listings.
Check product titles, descriptions, images, specifications, prices and attributes.
Coordinate with the content/marketing team for listing updates.
Ensure product information is consistent across sales channels.
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- Key Performance Indicators (KPIs):
The candidate will be evaluated on:
Order processing accuracy
On-time dispatch %
Order cancellation %
RTO %
Return processing turnaround time
Inventory accuracy
Marketplace operational health
Listing accuracy
MIS/reporting accuracy
Issue resolution turnaround time
Coordination and follow-up efficiency
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Good knowledge of e-commerce operations
Experience with marketplaces such as Amazon, Flipkart, Myntra, Meesho or similar
Working knowledge of Shopify or other D2C platforms
Strong MS Excel / Google Sheets skills
Good communication and coordination skills
Strong attention to detail
Ability to manage multiple tasks simultaneously
Good follow-up and problem-solving skills
Ability to work with large volumes of orders/data
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VLOOKUP / XLOOKUP
Pivot Tables
SUMIF / COUNTIF
Filters & sorting
Basic data analysis
MIS preparation
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- Qualification & Experience:
Education: Graduate in any discipline.
Experience: 1–3 years in e-commerce operations, marketplace operations, order management, supply chain or a related role.
Freshers with strong Excel skills and relevant e-commerce knowledge may also be considered.
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- Preferred Candidate Profile:
Hands-on and execution-oriented
Highly organised and systematic
Strong ownership and accountability
Good analytical ability
Comfortable working with Excel and online dashboards
Fast learner with a problem-solving mindset
Able to work under deadlines
Strong coordination and follow-up skills
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Pay: From ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Santacruz West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your Current Take Home Salary?
- What is your Exepected Take Home Salary?
- If selected, how soon you can join?
- Freshers can also apply!!
Candidates with a strong understanding / background in E-commerce and good knowledge of MS Excel are encouraged to apply.
(YES / NO)
- Have you worked on marketplaces such as Amazon, Flipkart, Myntra, Meesho, or similar platforms?
(YES / NO)
- Do you have working experience with Shopify or any other D2C e-commerce platform?
(YES / NO)
- Do you have strong knowledge of MS Excel / Google Sheets, including VLOOKUP / XLOOKUP, Pivot Tables, SUMIF / COUNTIF, and MIS reporting?
(YES / NO)
- Do you have hands-on experience managing e-commerce orders, inventory, returns / RTO, cancellations, and coordination with warehouse / logistics teams?
(YES / NO)
- Do you have hands-on experience in E-commerce Operations / Marketplace Operations?
(YES / NO)
Education:
Experience:
Location:
- Santacruz West, Mumbai, Maharashtra (Required)
Shift availability:
Work Location: In person
