Goutam Budd Nagar, Uttar Pradesh
Job Summary
Role Summary - We are seeking experienced IBM Sterling File Gateway Support Analysts to provide 24x7 operational support for a critical enterprise file transfer environment within a large banking organization. The role is primarily focused on monitoring, incident management, troubleshooting, service restoration, operational validation, and stakeholder coordination. The position is operations-focused and does not include implementing production changes, infrastructure upgrades, configuration modifications, or planned maintenance activities, which are handled by separate engineering teams. Key Responsibilities Monitor IBM Sterling File Gateway and related Managed File Transfer (MFT) infrastructure. Investigate and resolve file transfer failures, transaction processing issues, routing failures, and service disruptions. Perform transaction replay and operational recovery activities as required. Conduct production and QA environment health checks at the beginning of each shift. Coordinate with business partners, vendors, clients, and internal operations teams during incidents and service outages. Escalate issues to appropriate support teams and ensure timely resolution. Document incidents, troubleshooting activities, findings, actions taken, and outcomes. Support operational validation and business verification activities during infrastructure and network maintenance events. Provide shift handover reports and operational status updates. Perform monthly Red Hat/Linux server OS patching activities. Ensure adherence to operational procedures, SLAs, and compliance requirements. Required Skills IBM Sterling File Gateway Administration (Production Support) IBM Connect: Direct (NDM) Secure File Transfer Protocol (SFTP) Managed File Transfer (MFT) Technologies Production Support and Incident Management Troubleshooting and Service Restoration Linux / Red Hat Administration Monitoring and Operational Support Root Cause Analysis Strong verbal and written communication skills Stakeholder and Vendor Coordination Preferred Qualifications Experience supporting enterprise file transfer platforms in a banking or financial services environment. Knowledge of ITIL Incident, Problem, and Change Management processes. Experience working in 24x7 production support environments. Familiarity with operational support, system monitoring, and service restoration best practices. Experience 4+ years of experience in IBM Sterling File Gateway, IBM Connect: Direct, or Managed File Transfer production support environments. Mandatory Screening Keywords IBM Sterling File Gateway, Sterling Integrator, IBM Connect: Direct (NDM), SFTP, MFT, Managed File Transfer, Production Support, Incident Management, Linux, Red Hat, File Transfer Troubleshooting, Banking/Financial Services Support. Important Note This role is operations and support-focused. Candidates with primarily development, implementation, upgrade, or project experience and limited production support exposure should not be shortlisted. Mandatory Screening Keywords IBM Sterling File Gateway, Sterling Integrator, IBM Connect: Direct (NDM), SFTP, MFT, Managed File Transfer, Production Support, Incident Management, Linux, Red Hat, File Transfer Troubleshooting, Banking/Financial Services Support.
Key Responsibilities
Role Summary - We are seeking experienced IBM Sterling File Gateway Support Analysts to provide 24x7 operational support for a critical enterprise file transfer environment within a large banking organization. The role is primarily focused on monitoring, incident management, troubleshooting, service restoration, operational validation, and stakeholder coordination. The position is operations-focused and does not include implementing production changes, infrastructure upgrades, configuration modifications, or planned maintenance activities, which are handled by separate engineering teams. Key Responsibilities Monitor IBM Sterling File Gateway and related Managed File Transfer (MFT) infrastructure. Investigate and resolve file transfer failures, transaction processing issues, routing failures, and service disruptions. Perform transaction replay and operational recovery activities as required. Conduct production and QA environment health checks at the beginning of each shift. Coordinate with business partners, vendors, clients, and internal operations teams during incidents and service outages. Escalate issues to appropriate support teams and ensure timely resolution. Document incidents, troubleshooting activities, findings, actions taken, and outcomes. Support operational validation and business verification activities during infrastructure and network maintenance events. Provide shift handover reports and operational status updates. Perform monthly Red Hat/Linux server OS patching activities. Ensure adherence to operational procedures, SLAs, and compliance requirements. Required Skills IBM Sterling File Gateway Administration (Production Support) IBM Connect: Direct (NDM) Secure File Transfer Protocol (SFTP) Managed File Transfer (MFT) Technologies Production Support and Incident Management Troubleshooting and Service Restoration Linux / Red Hat Administration Monitoring and Operational Support Root Cause Analysis Strong verbal and written communication skills Stakeholder and Vendor Coordination Preferred Qualifications Experience supporting enterprise file transfer platforms in a banking or financial services environment. Knowledge of ITIL Incident, Problem, and Change Management processes. Experience working in 24x7 production support environments. Familiarity with operational support, system monitoring, and service restoration best practices. Experience 4+ years of experience in IBM Sterling File Gateway, IBM Connect: Direct, or Managed File Transfer production support environments. Mandatory Screening Keywords IBM Sterling File Gateway, Sterling Integrator, IBM Connect: Direct (NDM), SFTP, MFT, Managed File Transfer, Production Support, Incident Management, Linux, Red Hat, File Transfer Troubleshooting, Banking/Financial Services Support. Important Note This role is operations and support-focused. Candidates with primarily development, implementation, upgrade, or project experience and limited production support exposure should not be shortlisted. Mandatory Screening Keywords IBM Sterling File Gateway, Sterling Integrator, IBM Connect: Direct (NDM), SFTP, MFT, Managed File Transfer, Production Support, Incident Management, Linux, Red Hat, File Transfer Troubleshooting, Banking/Financial Services Support.
Skill Requirements
Role Summary - We are seeking experienced IBM Sterling File Gateway Support Analysts to provide 24x7 operational support for a critical enterprise file transfer environment within a large banking organization. The role is primarily focused on monitoring, incident management, troubleshooting, service restoration, operational validation, and stakeholder coordination. The position is operations-focused and does not include implementing production changes, infrastructure upgrades, configuration modifications, or planned maintenance activities, which are handled by separate engineering teams. Key Responsibilities Monitor IBM Sterling File Gateway and related Managed File Transfer (MFT) infrastructure. Investigate and resolve file transfer failures, transaction processing issues, routing failures, and service disruptions. Perform transaction replay and operational recovery activities as required. Conduct production and QA environment health checks at the beginning of each shift. Coordinate with business partners, vendors, clients, and internal operations teams during incidents and service outages. Escalate issues to appropriate support teams and ensure timely resolution. Document incidents, troubleshooting activities, findings, actions taken, and outcomes. Support operational validation and business verification activities during infrastructure and network maintenance events. Provide shift handover reports and operational status updates. Perform monthly Red Hat/Linux server OS patching activities. Ensure adherence to operational procedures, SLAs, and compliance requirements. Required Skills IBM Sterling File Gateway Administration (Production Support) IBM Connect: Direct (NDM) Secure File Transfer Protocol (SFTP) Managed File Transfer (MFT) Technologies Production Support and Incident Management Troubleshooting and Service Restoration Linux / Red Hat Administration Monitoring and Operational Support Root Cause Analysis Strong verbal and written communication skills Stakeholder and Vendor Coordination Preferred Qualifications Experience supporting enterprise file transfer platforms in a banking or financial services environment. Knowledge of ITIL Incident, Problem, and Change Management processes. Experience working in 24x7 production support environments. Familiarity with operational support, system monitoring, and service restoration best practices. Experience 4+ years of experience in IBM Sterling File Gateway, IBM Connect: Direct, or Managed File Transfer production support environments. Mandatory Screening Keywords IBM Sterling File Gateway, Sterling Integrator, IBM Connect: Direct (NDM), SFTP, MFT, Managed File Transfer, Production Support, Incident Management, Linux, Red Hat, File Transfer Troubleshooting, Banking/Financial Services Support. Important Note This role is operations and support-focused. Candidates with primarily development, implementation, upgrade, or project experience and limited production support exposure should not be shortlisted. Mandatory Screening Keywords IBM Sterling File Gateway, Sterling Integrator, IBM Connect: Direct (NDM), SFTP, MFT, Managed File Transfer, Production Support, Incident Management, Linux, Red Hat, File Transfer Troubleshooting, Banking/Financial Services Support.
Other Requirements
Role Summary - We are seeking experienced IBM Sterling File Gateway Support Analysts to provide 24x7 operational support for a critical enterprise file transfer environment within a large banking organization. The role is primarily focused on monitoring, incident management, troubleshooting, service restoration, operational validation, and stakeholder coordination. The position is operations-focused and does not include implementing production changes, infrastructure upgrades, configuration modifications, or planned maintenance activities, which are handled by separate engineering teams. Key Responsibilities Monitor IBM Sterling File Gateway and related Managed File Transfer (MFT) infrastructure. Investigate and resolve file transfer failures, transaction processing issues, routing failures, and service disruptions. Perform transaction replay and operational recovery activities as required. Conduct production and QA environment health checks at the beginning of each shift. Coordinate with business partners, vendors, clients, and internal operations teams during incidents and service outages. Escalate issues to appropriate support teams and ensure timely resolution. Document incidents, troubleshooting activities, findings, actions taken, and outcomes. Support operational validation and business verification activities during infrastructure and network maintenance events. Provide shift handover reports and operational status updates. Perform monthly Red Hat/Linux server OS patching activities. Ensure adherence to operational procedures, SLAs, and compliance requirements. Required Skills IBM Sterling File Gateway Administration (Production Support) IBM Connect: Direct (NDM) Secure File Transfer Protocol (SFTP) Managed File Transfer (MFT) Technologies Production Support and Incident Management Troubleshooting and Service Restoration Linux / Red Hat Administration Monitoring and Operational Support Root Cause Analysis Strong verbal and written communication skills Stakeholder and Vendor Coordination Preferred Qualifications Experience supporting enterprise file transfer platforms in a banking or financial services environment. Knowledge of ITIL Incident, Problem, and Change Management processes. Experience working in 24x7 production support environments. Familiarity with operational support, system monitoring, and service restoration best practices. Experience 4+ years of experience in IBM Sterling File Gateway, IBM Connect: Direct, or Managed File Transfer production support environments. Mandatory Screening Keywords IBM Sterling File Gateway, Sterling Integrator, IBM Connect: Direct (NDM), SFTP, MFT, Managed File Transfer, Production Support, Incident Management, Linux, Red Hat, File Transfer Troubleshooting, Banking/Financial Services Support. Important Note This role is operations and support-focused. Candidates with primarily development, implementation, upgrade, or project experience and limited production support exposure should not be shortlisted. Mandatory Screening Keywords IBM Sterling File Gateway, Sterling Integrator, IBM Connect: Direct (NDM), SFTP, MFT, Managed File Transfer, Production Support, Incident Management, Linux, Red Hat, File Transfer Troubleshooting, Banking/Financial Services Support.
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