howrah west bengal customer service representative Jobs – 85 Open Jobs Today

Customer Service Associate – Energy & Utility – Kolkata
Fusion CX —Salt Lake, Kolkata, West Bengal
- Rotational shift
- Microsoft Excel
- Customer service
- English
Customer Support Agent For Nepali Language Required
Gear Inc. —Kolkata, West Bengal
- Weekend availability
- English
- Bachelor's degree
- Typing
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Customer Service Associate – Energy & Utility – Kolkata

Fusion CX -
Salt Lake, Kolkata, West Bengal

Apply Now

Job details

Qualifications

Microsoft Excel
Multilingual
Customer service
Call center
Bengali
English
Local language
Bachelor's degree
Data entry
Computer skills
Hindi
Communication skills

Full job description

Are you fluent in Hindi, English and Bengali? If you are searching for customer service jobs in Kolkata and prefer a multilingual, office-based call center role with rotational shifts, this position offers steady learning and on-the-job growth while handling inbound enquiries in local languages.

Job Description:

About the Role

You will handle inbound customer interactions in Bengali, Hindi, and English, provide accurate information, document case details, and follow process guidelines to deliver timely resolutions. The role requires clear communication, basic data entry and Excel skills, and the ability to work in a 24×7 operation from the office.

Key Responsibilities

Manage inbound customer calls and assist with service-related queries.
Communicate clearly in Bengali, Hindi, and English to understand and resolve customer needs.
Record interaction details and update internal systems accurately.
Troubleshoot basic issues and follow standard escalation procedures for complex cases.
Meet quality and productivity targets while maintaining a customer-first approach.
Work assigned rotational shifts and adhere to weekly off schedules as per rostering.
Support team objectives and collaborate with supervisors to improve service outcomes.

Job Requirements:

Education: Graduate or pursuing
Language: Bengali, Hindi, English
Shift: 24×7 inbound; rotation shifts & weekly offs as per schedule
Work Mode: Work from office (WFO)
Skills: Minimum Excel and computer knowledge; basic typing and data entry competence
Attributes: Strong listening skills, patience, clarity in communication, and ability to maintain composure under pressure

Why Join Fusion CX?

This role offers hands-on exposure to multilingual customer support within a structured, office-based environment in Kolkata.

Learn core customer service skills and improve multichannel communication ability.
Gain experience working in a 24×7 contact centre with clear rostering and operational support.
Receive on-the-job feedback and opportunities to progress within customer operations.

If you are looking for customer service jobs in Kolkata or exploring Kolkata customer support hiring, apply now and grow your career with Fusion CX.

Apply Now

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customer service representative jobs in howrah west bengal

Customer Service Associate – Energy & Utility – Kolkata

Customer Support Agent For Nepali Language Required

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