chennai, tamil nadu customer support coordinator Jobs – 87 Open Jobs Today

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1d
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Sales Coordinator

Spartek Ceramics India Ltd -
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹30,000 - ₹40,000 a month
1 day ago

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Flooring installation
Microsoft Excel
Sales
Customer service
ERP systems
Sales
Bachelor's degree
Organizational skills
Business Administration
Phone etiquette
Communication skills

Full job description

Job Description – Sales Coordinator

Location: Head Office (Chennai)
Company: Spartek Group
Department: Sales & Marketing
Reporting To: Sales Head / Business Unit Head

Position Overview

We are looking for a proactive and detail-oriented Sales Coordinator to support the sales operations of Spartek Group. The role involves coordinating with customers, sales teams, dealers, distributors, factories, and internal departments to ensure smooth order processing, invoicing, customer communication, and sales administration.

The Sales Coordinator will be based at the Head Office and will play a critical role in managing inquiries, tracking orders, maintaining customer records, and supporting business growth across all Spartek Group product divisions.

Key ResponsibilitiesCustomer & Sales Support

Attend incoming customer calls and inquiries professionally.
Coordinate with customers regarding quotations, orders, deliveries, and payments.
Follow up on leads received through phone, email, website, and marketing campaigns.
Maintain regular communication with dealers, distributors, architects, contractors, and project customers.
Support the sales team in achieving business targets through timely coordination.

Order Processing & Coordination

Receive and process customer purchase orders.
Coordinate with manufacturing, dispatch, logistics, and accounts teams for order execution.
Track order status and provide regular updates to customers.
Ensure timely delivery and closure of customer requirements.
Maintain records of pending and completed orders.

Quotation & Documentation

Prepare and issue quotations as per management guidelines.
Generate proforma invoices, sales orders, and other sales-related documents.
Coordinate with the accounts team for invoice generation and payment tracking.
Maintain proper documentation of customer communications and transactions.

CRM & MIS Management

Update customer details, inquiries, and sales activities in CRM/MIS systems.
Prepare daily, weekly, and monthly sales reports.
Maintain databases of customers, dealers, architects, builders, and project leads.
Generate management reports on order status, sales performance, and customer follow-ups.

Internal Coordination

Work closely with sales executives, business development teams, factories, logistics teams, and finance departments.
Coordinate meetings, customer visits, and sales presentations when required.
Assist management in handling customer escalations and service-related issues.

Required Qualifications

Bachelor's Degree in Commerce, Business Administration, Management, Engineering, or related fields.
1–5 years of experience in Sales Coordination, Customer Service, Inside Sales, Administration, or Order Management.
Freshers with strong communication and organizational skills may also apply.

Required Skills

Excellent verbal and written communication skills.
Strong customer handling and follow-up abilities.
Good knowledge of MS Excel, Word, and PowerPoint.
Experience in ERP/CRM systems will be an added advantage.
Ability to manage multiple tasks and prioritize effectively.
Strong organizational and documentation skills.
Professional telephone etiquette and customer service mindset.

Preferred Industry Experience

Candidates with experience in any of the following industries will be preferred:

Building Materials
Construction Products
Tiles & Sanitaryware
Precast Concrete
Industrial Flooring
Manufacturing
Interior Products
Architectural Products

Key Performance Indicators (KPIs)

Number of customer inquiries handled.
Order processing accuracy and turnaround time.
Timely quotation submission.
Customer response and follow-up efficiency.
Invoice and order documentation accuracy.
Customer satisfaction and issue resolution.
Sales team support effectiveness.

Why Join Spartek Group?

Opportunity to work with a diversified building materials and construction solutions company.
Exposure to multiple business verticals including Tiles, Sanitaryware, Precast Solutions, Industrial Flooring, Modular Construction, and Architectural Products.
Career growth opportunities within a rapidly expanding organization.
Dynamic and collaborative work environment.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in chennai, tamil nadu

Sales Coordinator

Internal Sales Coordinator

Sales and Service Coordinator

C&P HVDC Hardware Design Engineer

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Senior BIM Specialist Marine- Tekla

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