General responsibilities:
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Handling daily operations of the restaurant
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Daily briefing of Executives and Managers.
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Weekly inspection of each restaurant under your supervision.
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Review of all guest feedback and make necessary changes.
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In charge of the overall Guest Satisfaction Index
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Create a guest database in each city.
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Establish a good rapport with corporate clientele in each city.
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Assist in the recruitment process.
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In charge of handling employee satisfaction and retention
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Train all executive and managerial cadre employees.
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Assist in creating the BRISOPs for our restaurant vertical.
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Quality check on Food and beverage of all outlets.
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Maintain Hygiene levels via audits and compliance checklist set by local laws and Rosetta BRISOPS.
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Establish good relationships with local authorities.
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Liaison with state/local government bodies.
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Handling all external/third party agencies we contract with.
Specific responsibilities:
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Examine guest feedback daily and take corrective action- product, process and price.
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All guest feedback to be collated and submitted at the end of every week.
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An overall 9.7 GSI score must be maintained month on month.
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Assist in creating BRISOPs for the restaurant vertical and ensuring that they are tailor made for each restaurant based on the service style & food being served.
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Training of all managers and executives so that they reflect the BRISOPs of the company.
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Review of the monthly training calendar set by individual restaurant managers for the team.
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Setting of targets for the various job roles in the restaurant.
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Conducting quarterly reviews for all executives and managers.
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Succession planning of all managers and executives in the system.
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Ensuring the Employee satisfaction survey is done every quarter, and necessary action is taken based on submitted feedback.
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Ensuring the attrition level across all levels are within the budgeted range.
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Responsible for achieving budgeted food and beverage revenues of the restaurant vertical.
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Monitor and control the expenditure in each of the restaurants.
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Energy cost to be monitored by tracking daily consumption.
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Forecast revenue and the vertical's operational expenditure every month.
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Responsible for creating the revenue, expense, CAPEX and OPEX budget for all restaurants under your purview along with the Head of F&B Experiences.
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Responsible for maintaining the beverage cost as per the budget without compromising the quality.
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Prepare monthly, quarterly, half yearly and annual reports for management reviews.
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Approves all purchases of Beverage items (spirits, beer, wine, soft) after reviewing the consumption pattern and operational requirements and par level.
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Work closely with the Purchase Manager and create a good rapport with the
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vendors and get the best quality and selection of products at competitive pricing.
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Keep a close watch on the bar opening and closing inventories, accurate bar summaries, and cash deposits.
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Review of all monthly inventories.
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Keep abreast of the latest industry trends & practices of the Food and Beverage preparations and service concepts through trade literature and actual visits.
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Conducts competitive analysis every six months.
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Participates and proposes input towards F&B Marketing activities.
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Liaising with local authorities and governing bodies to ensure no obstacles in daily operations.
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Propose pricing of menus items, beverage, and wine lists as per market dynamics and competition analysis in coordination with the Executive chef of the restaurant.
JOB SPECIFICATION:
Knowledge & Skill:
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Extremely organized with strong administrative and communication skills
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Strong Leadership abilities and organizational skills.
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Strong guest and employee relationships management
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Entrepreneurial, innovative, and able to drive change and look for operational efficiencies/synergies across the network.
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Hands-on experience with financial management P&L, Forecast, Budget.
Disposition & personality:
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Possess the tenacity to work in high stress situations while maintaining a calm demeanour.
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Strong analytical and problem-solving skills. Ability to anticipate problems and be spontaneous with solutions.
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High emotional quotient that helps perform better in a people centric industry.
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Determined, Enthusiastic & Self-motivated
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Social, charming and interactive. With a natural ability to encourage and motivate those around you.
