ahmedabad gujarat cloud architect Jobs – 125 Open Jobs Today

Content Writer
Rishabh Software —Ahmedabad, Gujarat
- Full-time
- Customer service
- AWS
- Analysis skills
Backend Java Developer (SAP CX / Commerce Cloud)
Viha Digital Commerce —Ahmedabad, Gujarat
- Call employer
- Remote
- Java
- Bachelor's degree
- APIs
- Flexible schedule
AEP Multi-Solution Architect
TechBiz Global GmbH —Ahmedabad, Gujarat
- Full-time
- Remote
- Bachelor's degree
- APIs
Quick apply
Lead Data Engineer (Databricks)
Dev Information Technology Ltd. —Ahmedabad, Gujarat
- ₹6,00,000 - ₹15,00,000 a year
- Full-time
- Azure
- DevOps
- SQL
Quick apply
Business Process Architect
Accenture —Ahmedabad, Gujarat
- Full-time
- Computer science
- Azure
- SQL
Senior Data Scientist
NexusLink Services India Pvt. Ltd. —Naroda, Ahmedabad, Gujarat
- Up to ₹80,000 a month
- Full-time
- Azure
- Computer Science
- DevOps
- Flexible schedule
Quick apply
Data Warehouse Architect
Insigno Quipment Technologies —Ahmedabad, Gujarat
- Azure
- Master's degree
- SQL
Principal Data Architect - Data Engineering
Proclink —Ahmedabad, Gujarat
- Full-time
- Azure
- Computer Science
- Master's degree
Sr. NLP Engineer
Turabit —Ahmedabad, Gujarat
- Day shift
- Azure
- Computer Science
- Salesforce
JAVA Springboot Developer
SASA Infotech Pvt.Ltd. —Ahmedabad, Gujarat
- DevOps
- Java
- JavaScript
Sr. Data Engineer
Krish TechnoLabs Pvt Ltd —Ahmedabad, Gujarat
- Azure
- DevOps
- Java
Sr. Data Engineer
krish technolabs —Ahmedabad, Gujarat
- Full-time
- Azure
- DevOps
- Java
- Paid time off
Custom Software Engineer
Accenture —Ahmedabad, Gujarat
- Full-time
- Project management
- Bachelor's degree
- Agile
Senior Full Stack Developer (Python + React. JS )
WebLineIndia —Ahmedabad, Gujarat
- Full-time
- Remote
- SQL
- AWS
- Analysis skills
- Paid time off
- Work from home
Senior Cloud Engineer
Loopio Inc. —Ahmedabad, Gujarat
- Full-time
- Hybrid work
- Azure
- AWS
- Machine learning
- Work from home
Senior Salesforce Developer
iConsultera —Ahmedabad, Gujarat
- Monday to Friday
- Salesforce
- APIs
- In-person
DevOps Engineer
Blobstation —Ahmedabad, Gujarat
- Azure
- DevOps
- Databases
- Health insurance
- Work from home
Tech Lead - Databricks & Modern Data Stack
Creole Studios —Ahmedabad, Gujarat
- Full-time
- Azure
- English
- Master's degree
7d
Sr. Engineer I - Cloud Engg & AI
Anblicks —Ahmedabad, Gujarat
- Azure
- DevOps
- Windows
Quick apply
14d
Lead Consultant - Digital - Advisory - AMD
WithumSmith+Brown —Ahmedabad, Gujarat
- Full-time
- Azure
- Databases
- SQL

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Content Writer

Rishabh Software -
Ahmedabad, Gujarat

Apply Now

Job details

Full-time

Qualifications

Telephony
Customer service
AWS
Analysis skills
IVR
Quality assurance
Sentiment analytics
Scripting
APIs
S3
JSON
DynamoDB
RDS database
Analytics

Full job description

Cloud Practice

Posted on Jan 28, 2026

Vadodara-Gujarat

Minimum Required Experience : 3 years

Full Time

Skills

Call flow

Aws Services

Amazon Connect

Description

Job Description: IVR / AWS Connect Call Flow & Reporting Specialist

Overview

We’re looking for a detail‑oriented IVR / AWS Connect Call Flow & Reporting Specialist to design, build, and maintain high‑quality customer interaction experiences within Amazon Connect. This role focuses on creating efficient call flows, developing self‑service capabilities, and producing actionable reporting that empowers business teams to make data‑driven decisions.
You’ll collaborate with operations, product, analytics, and engineering teams to ensure that every customer interaction is seamless, intuitive, and measurable.
Candidates must also be able to work during normal U.S. hours when needed to provide for real time collaboration with U.S. counterparts.
Candidates will also need to be available to perform customer deployments which often require after-hours availability. But this will generally be announced well in advance during project planning and does not happen with frequency.

Key Responsibilities

Call Flow Design & Development

Build, modify, and optimize Amazon Connect IVR and Agent contact flows to support customer service, sales, and operational needs.
Implement routing logic, queue configurations, prompts, and error‑handling paths.
Develop self‑service IVR options using AWS Lambda, Lex bots, and API integrations.
Ensure call flows are scalable, maintainable, and aligned with CX best practices.
Maintain dynamic message prompts utilizing DynamoDB and AWS Polly.

Reporting & Analytics

Create and maintain Amazon Connect reports, dashboards, and KPIs using tools such as Amazon Connect Metrics & Reports, Contact Lens, AWS QuickSight, and custom reporting via Lambda, DynamoDB, RDS, or S3.
Analyze call patterns, queue performance, agent metrics, and customer behavior.
Deliver insights and recommendations to improve call containment, routing accuracy, average handle time, and operational efficiency.

Quality Assurance & Optimization

Conduct regular audits of call flows, prompts, and routing logic.
Test new features, flows, and integrations to ensure accuracy and reliability.
Identify opportunities to streamline customer journeys and reduce friction.
Monitor system performance and troubleshoot issues in real time.

Collaboration & Support

Work closely with business stakeholders to gather requirements and translate them into technical solutions.
Support operations teams with reporting needs, data interpretation, and performance insights.
Document call flows, reporting logic, and configuration changes.
Provide training and knowledge transfer to internal teams.

Required Qualifications

2–4 years of experience working with Amazon Connect or similar IVR/contact center platforms.
Hands‑on experience building and maintaining contact flows in Amazon Connect.
Strong understanding of call routing, queueing, telephony basics, and customer experience design.
Experience with AWS services such as Lambda, S3, DynamoDB, RDS, CloudWatch, or Lex.
Ability to create and interpret reports, dashboards, and KPIs.
Familiarity with JSON, basic scripting, or API integrations.
Strong analytical and problem‑solving skills.

Preferred Qualifications

Experience with Contact Lens, sentiment analysis, or speech analytics.
Knowledge of QuickSight or other BI/reporting tools.
Exposure to CRM integrations or CTI workflows.
AWS certification (Cloud Practitioner, Developer, or Solutions Architect).
Experience in customer service operations or workforce management.

What Success Looks Like

Clean, intuitive call flows that reduce customer effort and improve resolution rates.
Accurate, timely reporting that drives operational decisions.
Strong partnerships with business teams who rely on your insights and technical expertise.
A stable, well‑documented Amazon Connect environment that scales with business needs.
Always mindful of AWS costs in design. Designs should not only deliver a great caller experience, and high containment rate, but it should also maintain a low average handle time which keeps telephony and Connect related charges as low as possible.

Apply Now

Refine Your Search

cloud architect jobs in ahmedabad gujarat

Content Writer

Backend Java Developer (SAP CX / Commerce Cloud)

AEP Multi-Solution Architect

Lead Data Engineer (Databricks)

Business Process Architect

Senior Data Scientist

Data Warehouse Architect

Principal Data Architect - Data Engineering

Sr. NLP Engineer

JAVA Springboot Developer

Sr. Data Engineer

Sr. Data Engineer

Custom Software Engineer

Senior Full Stack Developer (Python + React. JS )

Senior Cloud Engineer

Senior Salesforce Developer

DevOps Engineer

Tech Lead - Databricks & Modern Data Stack

Sr. Engineer I - Cloud Engg & AI

Lead Consultant - Digital - Advisory - AMD

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