zirakpur punjab chat process Jobs – 84 Open Jobs Today

Customer Service Executive
SourceMash Technologies —Mohali, Punjab
- Night shift
- CRM software
- Customer service
- English
- Health insurance
- Paid time off
Corporate Relationship Executive
HIM SOFT SOLUTION PRIVATE LIMITED —Mohali, Punjab
- ₹12,500 - ₹16,000 a month
- Email
- CRM software
- Customer service
- English
- Health insurance
- Paid time off
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Customer Service Executive

SourceMash Technologies -
Mohali, Punjab

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Job details

Benefits

Health insurance
Paid time off

Qualifications

CRM software
Customer service
English
Quality assurance
Customer support
Communication skills

Full job description

Education

Graduation

Experience

2-3 Years

Total Openings

2 New Opening

Location

Mohali

Job Description

We are looking for a skilled Customer Service Executive with 2–3 years of experience to handle customer queries and deliver an excellent service experience in a fast-paced BPO environment.

Key Responsibilities

Handle customer inquiries via phone, email, and chat with professionalism and accuracy.

Resolve customer issues, complaints, and service requests within defined SLAs.

Escalate complex cases to the senior team when required.

Maintain detailed and accurate records of customer interactions.

Meet performance targets related to quality, productivity, and customer satisfaction.

Collaborate with team members to improve processes and overall service delivery.

Ensure attendance, adherence, and shift compliance (including night/rotational shifts).

Requirements

2–3 years of experience in customer service (BPO experience preferred).
Excellent English communication skills (both verbal and written).
Familiarity with CRM systems and customer support tools.
Strong problem-solving abilities with a customer-first mindset.
Ability to multitask, stay organized, and work in a high-volume environment.
Willingness to work night shifts and rotational shifts.
Maintain records of the conversations with the customer and analyze the data.
Handling customer queries on Chat and E-mails.

Work with us

SourceMash Technologies is a leading solution provider for internet-based applications and product development since 2008. Be a part of our company that is facilitated by highly skilled professionals dedicated to providing total IT solutions under one roof. We offer remarkable services in the areas of Software Development, Quality Assurance, and Support.

Welcome Kit

An employee welcome kit, like Custom Notepad, T-Shirt, Water Bottle etc., is also included in employee welcome packages onboard.

Medical Insurance

SourceMash Technologies offers the best employee health insurance benefit to their employee's family members under the same policy.

Paid Leaves

Annual leaves are paid at the payment rate in the working period before the leave, and no untaken leaves can be considered part of the mandatory notice periods.

Apply Now

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