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Specialist- Client Feedback analysis- Hyderabad

Deloitte -
Hyderabad, Telangana

Apply Now

Job details

12 hours ago

Qualifications

Microsoft Excel
English
Tableau
Qualtrics
Project management
Bachelor's degree
Business requirements
Leadership
Analytics

Full job description

At Deloitte, the Specialist, Analytics and Insights helps turn client feedback and operational data into actionable insights that support issue resolution and informed decision-making. This role combines stakeholder management, analytics, and delivery oversight to help teams identify trends, uncover root causes, and improve the client experience. The ideal candidate brings experience in survey analytics, dashboarding, and cross-functional collaboration in a fast-paced environment.
Work you'll do
As a Specialist, Analytics and Insights on the Client Voice team, you will be responsible for…
Leading stakeholder management across partners, managers, and clients by gathering requirements, defining scope and success metrics, managing expectations, and facilitating working sessions
Analyzing survey and operational datasets by validating data, identifying trends and anomalies, segmenting results, and translating findings into insights, implications, and recommended actions
Designing, supporting, and maintaining voice-of-customer programs in Qualtrics, with a focus on governance, survey quality, and data integrity
Creating dashboards, reports, and insight summaries that support leadership decisions, marketing initiatives, sales priorities, and service improvements
Managing multiple concurrent requests while maintaining delivery quality through structured prioritization, quality checks, version control, and communication of risks and dependencies
The team
Our Client Voice team provides exceptional client service and works to build long-term, mutually beneficial relationships. Our team members focus on resolving system related issues and highlight the key findings with the clients to make the most out of the opportunity while considering their business culture, organizational structure, resources, and capabilities.
Location: Hyderabad
Shift Timings: 6:30 AM to 3:30 PM
Qualifications
Required:
Bachelor’s degree in any discipline
2-6 years of experience in client service, stakeholder management, survey analytics, customer insights, or reporting
Experience analyzing qualitative and quantitative data using Excel, Qualtrics, and Tableau
Experience managing projects from planning through delivery
Experience gathering business requirements and translating them into analytical outputs or functional requirements
Experience supporting client-facing or stakeholder-facing deliverables, presentations, or service improvement initiatives
English language proficiency, written and verbal
Preferred:
Advanced proficiency in Excel, Tableau, and Qualtrics
Experience engaging senior stakeholders in virtual environments
Experience using internal support systems or query management tools
Experience reviewing deliverables and providing quality feedback to team members
Experience owning end-to-end delivery for analytics, reporting, or stakeholder management activities

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 354632

Apply Now

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