(Job Description) for “Tele‑Marketing Executive – Healiv Holistic Centre (Aura & Chakra Scanning)
JOB DESCRIPTION
POSITION: TELE-MARKETING EXECUTIVE
Organization: Healiv Holistic Centre
Department: Sales & Business Development
Location: On-Site.
Employment Type: Full-Time.
Reporting To: Sales Manager / Head-Marketing
ABOUT HEALIV HOLISTIC CENTRE
Healiv Holistic Centre is a pioneering wellness franchise offering Aura & Chakra Scanning Services for holistic health and wealth well-being. Our cutting-edge bio-energetic technology identifies energy imbalances, emotional blockages, and provides personalized wellness guidance to transform lives. We extend franchise opportunities to entrepreneurs and companies seeking to build sustainable, purpose-driven wellness businesses.
Mission: Empower individuals and organizations through scientific wellness technology and holistic healing.
POSITION OVERVIEW
The Tele-Marketing Executive is pivotal in driving Healiv's growth through two strategic channels:
Client Acquisition: Convert prospects into paying Aura & Chakra Scanning clients.
Franchise Development: Identify and pitch franchise opportunities to entrepreneurs and corporate groups.
This role requires excellent communication, resilience, and the ability to convey the value of wellness services to diverse audiences.
KEY RESPONSIBILITIES
Client Lead Generation & Conversion
Make outbound calls to prospective clients (individuals, corporates, wellness centers, NGOs) to introduce Healiv's Aura & Chakra Scanning services.
Identify client needs and explain how scanning supports emotional balance, health clarity, and wealth-related decision-making.
Book scanning sessions (online or in-center) and send confirmation details (link, date, time, pre-scan instructions).
Follow up with reminders before sessions and reschedule if needed to minimize no-shows.
Franchise Lead Generation & Pitching
Generate franchise enquiries from entrepreneurs, corporate entities, and wellness centers interested in opening a Healiv Holistic Centre.
Deliver compelling franchise pitch highlighting ROI potential, low startup investment, recurring revenue model, and corporate support (training, branding, technology).
Provide franchise brochures, one-pagers, and video demos to interested prospects.
Schedule detailed franchise consultation calls with the Franchise Manager and facilitate introductions.
Objection Handling & Relationship Building
Address common objections professionally ("too spiritual," "not scientific," "expensive") with evidence-based explanations and success stories.
Build rapport and trust with prospects through empathetic listening and product knowledge.
Document all interactions to create a long-term relationship pipeline.
CRM & Data Management
Maintain accurate, up-to-date customer and franchisee lead records in CRM or Excel database.
Track call details, appointment status, follow-up dates, and conversion outcomes.
Segment leads by priority (hot, warm, cold) and category (client vs. franchisee).
Target Achievement & Reporting
Achieve daily call targets (typically 50-100 calls/day based on organization standards).
Convert leads into appointments and confirmed bookings with weekly targets.
Track and report KPIs: call volume, contact rate, appointment booking rate, and conversion rate.
Submit weekly performance reports to Sales Manager with pipeline status and growth opportunities.
Campaign Support & Feedback
Support digital marketing campaigns (social media, YouTube, webinars, local events) by calling interested prospects.
Gather customer and franchisee feedback and share insights with management for service and pitch refinement.
Participate in training updates on new services, franchise offerings, and sales techniques.
Customer Support & Query Resolution
Answer incoming calls and WhatsApp messages from interested prospects with professionalism.
Provide pricing information, session timings, and booking details promptly.
Escalate complex queries to the Franchise - Client Manager or Wellness Consultant for resolution.
REQUIRED QUALIFICATIONS
Education:
Bachelor's Degree in any stream.
Experience:
Minimum 1-2 years in telemarketing, sales, or business development.
Experience in wellness, health, or service-based industries is preferred.
Proven track record of achieving call targets and conversion goals.
Technical Skills:
Proficiency in MS Excel, Google Sheets, and CRM software (Salesforce, Hubspot, or similar).
Comfortable with phone systems, video conferencing tools, and email communication.
Basic understanding of Google Meet, Zoom, or similar platforms for online session coordination.
Soft Skills:
Excellent verbal and written communication in English and regional languages (Tamil, Hindi,Telugu, Kannada, etc.).
Active listening and ability to understand client needs quickly.
Persuasion and closing skills without being pushy.
Resilience and persistence in handling rejection and maintaining motivation.
Time management and ability to work independently.
Problem-solving mindset and adaptability to changing client preferences.
DESIRED ATTRIBUTES
Wellness Awareness: Genuine interest in holistic health, spirituality, and energy-based therapies.
Entrepreneurial Mindset: Understanding of franchise business models and franchise growth.
Product Knowledge: Willingness to learn about Aura & Chakra Scanning technology and its benefits.
Cultural Sensitivity: Ability to communicate respectfully with diverse demographics.
Multi-lingual Capability: Fluency in Hindi, Tamil, Kannada, or other Indian languages is a plus.
Empathy: Genuine desire to help people improve their health and wealth through wellness services.
PERFORMANCE METRICS (KPIs)
Metric
Target
Frequency
Outbound Calls
60-80 calls/day
Daily
Contact Rate (reached)
20-30%
Daily
Appointment Booking Rate
10-15% of calls
Daily
Session Conversion Rate
50-70% of appointments
Weekly
Franchisee Lead Generation
5-10 leads/month
Monthly
Franchisee Consultation Rate
40-50% of leads
Monthly
Customer Satisfaction Rating
4.0+/5.0
Monthly
Call Duration (avg)
8-12 minutes
Daily
COMPENSATION & BENEFITS
Salary Structure:
Base Salary: ₹15,000–₹25,000/month (based on experience).
Performance Bonus: ₹5,000–₹15,000/month (based on targets achieved).
Incentive: ₹5,000–₹10,000 per franchisee lead converted.
Benefits:
Performance Recognition & Incentive Trips.
Free Aura & Chakra Scanning Session (quarterly).
Professional Development & Training.
WORK ENVIRONMENT
Office Setup: Quiet, distraction-free workspace with reliable internet connectivity.
Work Hours: 10:00 AM – 7:00 PM, Monday–Saturday (flexible timing available for evening calls).
Communication Tools: Phone system, CRM, email, WhatsApp, Zoom.
Team Collaboration: Weekly team huddles, monthly strategy meetings, and franchise pitch training sessions.
GROWTH OPPORTUNITIES
Career Path: Advance to Senior Tele-Marketer → Sales Team Lead → Franchise Manager.
Skill Development: Access to sales coaching, product certifications, and franchise management training.
Franchise Ownership: High-performing telemarketers may be offered Healiv franchise ownership opportunities as a career progression.
APPLICATION PROCESS
Interested candidates should submit:
Resume/CV (with contact details and experience highlights).
Cover Letter (highlighting sales achievement and interest in wellness/franchise sectors).
Availability (start date and work mode preference).
Selection Process:
Round 1: Phone Screening & Resume Review.
Round 2: Technical & Aptitude Test (sales scenarios, communication).
Round 3: Final Interview with Sales Manager & Product Knowledge Assessment.
EQUAL OPPORTUNITY STATEMENT
Healiv Holistic Centre is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees, regardless of gender, age, caste, religion, or physical ability.
Email your CV --
[email protected], [email protected]
Phone: +917540094421
Job Type: Full-time
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
