Kondapur Hyderabad Telangana Desktop support technician Jobs – 101 Open Jobs Today

SPE-CX-Multi Channel Helpdesk
Cognizant —Hyderabad, Telangana
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Office
3d
Associate Technical Support Specialist
Milestone Technologies, Inc. —Hyderabad, Telangana
- Software troubleshooting
- Customer service
- Windows
21h
Technical Support Representative (Customer Support)
Arrowsight Private Limited —Hyderabad, Telangana
- ₹25,000 - ₹40,000 a month
- Full-time
- Software troubleshooting
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
1d
A&A | Assistant Manager | ITDA - Audit Support | Hyderabad | IT, Data & Analytics
Deloitte —Hyderabad, Telangana
- ERP systems
- Bachelor's degree
- AI
Trainee Technical Support Representative - Contract
Ghostpunch Games —Hyderabad, Telangana
- Rotational shift
- English
- Windows
- Communication skills
LN Product Support Analyst, Senior (Technical)
Infor —Hyderabad, Telangana
- Night shift
- Software troubleshooting
- Customer service
- ERP systems
Senior Specialist, Technical Support
MSD —Hyderabad, Telangana
- Full-time
- Computer science
- Microsoft Access
- Azure
Project Manager - IT Projects & support
Sahakar Solutions —Hyderabad, Telangana
- Email
- Project management
- Leadership
- Communication skills
A&A | Deputy Manager | ITDA - Audit Support | Hyderabad | IT, Data & Analytics
Deloitte —Hyderabad, Telangana
- ERP systems
- Bachelor's degree
- AI
Senior Technical Support Engineer - Microsoft MS
TTEC Digital —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Analysis skills
Quick apply
Consultant – IT Support
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Oracle
- Computer Science
- English
Quick apply
Senior End User Computing (EUC) Engineer
DAZN —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
14d
Technical Support Analyst
Anblicks —Hyderabad, Telangana
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Software Engineer/Senior Software Engineer - Technical Support
Kore.ai, Inc. —Hyderabad, Telangana
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
OPS 2 Technical Support
Indium Software —Hyderabad, Telangana
- Night shift
- Salesforce
- Java
- JavaScript
Technical Support Representative
Nova Module —Hyderabad, Telangana
- Analysis skills
- Bachelor's degree
- Travel
Systems Administrator, Hyderabad India
Decisions —Hyderabad, Telangana
- Azure
- Computer Science
- Software troubleshooting
Quick apply
Customer Care -Technical Support Specialist
UWorld, LLC —Hyderabad, Telangana
- Weekend availability
- Windows
- Bachelor's degree
- Data entry
Quick apply
Technical Associate - Service Desk Support L2 (O365 & Intune)
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Customer service
- English
Quick apply
Senior Technical Support Training Manager
Hyland —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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SPE-CX-Multi Channel Helpdesk

Cognizant -
Hyderabad, Telangana

Apply Now

Job details

Full-time
3 days ago

Qualifications

CRM software
Microsoft Excel
Microsoft Office
Digital marketing
Customer support
Pivot tables
Diploma
Communication skills

Full job description

Job Summary
This role focuses on providing multi channel customer support for a global client helpdesk using email chat and voice channels while working from office in rotational shifts with no travel requirements. The specialist will leverage advanced MS Excel skills to track requests generate reports and improve operational visibility while supporting digital marketing and advertising stakeholders in a structured corporate environment.

Responsibilities
Handle incoming helpdesk requests across multiple channels including email chat and voice to ensure consistent and timely customer support experiences
Respond to customer inquiries by analyzing case details and providing accurate resolutions that align with documented processes and service level expectations
Document all interactions in ticketing tools with clear concise and complete information to support traceability audit readiness and knowledge sharing across the team
Use MS Excel to track daily ticket volumes service metrics and work queues to provide transparent visibility of operational performance to internal stakeholders
Create and maintain structured MS Excel reports dashboards and trackers that highlight trends backlog status and adherence to service level objectives
Collaborate with cross functional teams such as operations technical support and marketing to coordinate issue resolution and drive positive outcomes for customers
Escalate complex or unresolved issues to appropriate support groups by following defined workflows and maintaining ownership until closure updates are communicated
Follow standard operating procedures quality guidelines and compliance requirements to ensure consistent delivery of high quality helpdesk services in every interaction
Support email marketing tech and display advertising stakeholders by interpreting support requests monitoring campaign related queries and capturing accurate case contexts
Contribute to process improvements by identifying recurring issues analyzing root causes using MS Excel data and suggesting scalable enhancements to workflows
Prepare shift wise handover notes status summaries and key risk highlights to enable smooth continuity of service in a rotational shift environment
Adhere to defined schedules attendance norms and work from office policies while maintaining flexibility to support various shifts in a professional manner
Participate in training sessions calibration meetings and feedback discussions to continuously enhance technical expertise communication skills and customer focus

Qualifications
Possess a diploma or degree in any discipline with practical exposure to customer support operations or service desk environments in a corporate setting
Demonstrate strong MS Excel skills including use of formulas pivot tables filtering sorting and basic data analysis for operational reporting and performance tracking
Show experience working with ticketing tools customer support platforms or CRM systems with the ability to learn client specific tools quickly and efficiently
Exhibit clear written and verbal communication abilities with capacity to explain technical or process related topics in simple and professional language to diverse audiences
Display understanding or interest in digital marketing concepts particularly display advertising and email marketing tech and be able to support related operational queries
Adapt effectively to rotational shifts and dynamic workloads while maintaining high levels of accuracy service quality and customer empathy in daily tasks
Maintain a detail oriented mindset with focus on problem solving continuous improvement and alignment with company values and societal impact goals

Certifications Required
Microsoft Office Specialist Excel Associate or any equivalent MS Excel certification is preferred

Apply Now

Refine Your Search

desktop support technician jobs in kondapur hyderabad telangana

SPE-CX-Multi Channel Helpdesk

Associate Technical Support Specialist

Technical Support Representative (Customer Support)

A&A | Assistant Manager | ITDA - Audit Support | Hyderabad | IT, Data & Analytics

Trainee Technical Support Representative - Contract

LN Product Support Analyst, Senior (Technical)

Senior Specialist, Technical Support

Project Manager - IT Projects & support

A&A | Deputy Manager | ITDA - Audit Support | Hyderabad | IT, Data & Analytics

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OPS 2 Technical Support

Technical Support Representative

Systems Administrator, Hyderabad India

Customer Care -Technical Support Specialist

Technical Associate - Service Desk Support L2 (O365 & Intune)

Senior Technical Support Training Manager

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