Skill required: Sales Insights & Intelligence - Sales Enablement
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Transforming sales to become a future-ready and digital B2B revenue engine. Manage the production of business analysis and summary reports for the sales team, ensuring that the reports align with the overall sales objectives.Custom Report Management: Oversee the creation and timely delivery of customized reports, ensuring they provide insights that support decision-making and sales strategy.Sales Meeting & Communication: Lead the organization of communication meetings with the sales team, ensuring that the minutes are recorded, action items are tracked, and risks to sales opportunities are addressed.Data Inquiry Management: Supervise responses to data-related inquiries from the sales team, ensuring accurate, clear, and timely information is provided. Troubleshoot any complex data challenges.Team Development & Coaching: Manage a team of 10+ employees, providing coaching on reporting and business analysis skills. Help them develop professionally by fostering a collaborative and high-performance environmentProcess Improvement: Identify opportunities to improve the reporting process, ensuring efficiency and accuracy.Performance Monitoring: Track team performance, ensuring that deadlines are met and quality standards are upheld Equip sales teams with the right content, training, and data to drive sales activity.
What are we looking for? •Ability to think strategically and execute tactically, with a focus on continuous improvement and innovation. •"- Ability to establish strong client relationship - Ability to manage multiple stakeholders - Adaptable and flexible - Agility for quick learning - Negotiation skills - Process-orientation - Collaboration and interpersonal skills" Education Qualification: Any Graduation ERP/ any certification required: Ms office "Technical Expertise: •Domain experience in Sales Operations or a similar role within a fast-paced, dynamic environment. •Strong proficiency in data analysis, financial modeling, and interpreting complex sales data to identify trends and optimize programs. •Deep understanding of customer experience performance metrics which includes Customer satisfaction/Net Promoter score, Turn around time, first time resolution. •Analytical and Logical skills to interpret the large volumes data from the customer experience centers, use of the data for deriving meaningful insights. •Technical proficiency in customer relationship management (CRM) systems and ticketing tools. •Experience in Power BI Dashboard Development and Automation •Customer service-oriented with a focus on exceeding customer expectations. •Driven programs in customer contact centers to drive performance improvement and driving customers to self serve methods •Result oriented leader managing teams of 50+ HC working in remote and hybrid environment. •Partnered with marketing, product development, and customer service teams to ensure alignment and support sales initiatives. •Excellent leadership and team management skills, with the ability to motivate and develop a high-perform
Roles and Responsibilities: •"Role Summary The Sales Operations Supervisor leads the centralized reporting, dashboarding, analytics, and execution support function to drive sales performance visibility and informed decision-making. This role oversees reporting operations, ensures pipeline governance, and reinforces CRM data best practices while driving team performance, SLA adherence, and process standardization in support of Sales Ops goals.Key Accountabilities• Team Leadership & People Management: Proven ability to lead, mentor, and develop a team of Sales Operations specialists; manage workload allocation, performance tracking, and capability enhancement.• Performance Monitoring & KPI Governance: Strong experience tracking SLAs, reporting accuracy metrics, productivity indicators, and quality benchmarks to ensure consistent team performance.• Coaching & Development: Ability to provide structured feedback, conduct performance reviews, and drive continuous skill development within the team.• Client-Facing Communication: Strong experience managing client interactions, leading governance calls, presenting performance reports, and handling escalations effectively.• Senior Stakeholder Engagement: Ability to collaborate with Sales Leadership, Sales Ops, and cross-functional teams to align reporting priorities and operational objectives.• Escalation & Issue Management: Proven capability to manage high-impact escalations, coordinate cross-functional resolution, and mitigate operational risks.• Process Optimization & Operational Excellence: Ability to analyze reporting workflows, identify bottlenecks, and implement scalable process improvements to enhance efficiency and quality.• Quality & Compliance Oversight: Ensure adherence to CRM governance standards, reporting controls, internal policies, and defined operating procedures.• Reporting & Trend Analysis Oversight: Ability to interpret performance data, identify trends or risks, and provide actionable insights to leadership for strategic decision-making.• Business Acumen: Strong understanding of sales operations lifecycle, pipeline governance, and performance drivers to align team delivery with business objectives.• Cross-Functional Collaboration: Ability to work closely with Sales, Marketing, Training, and System teams to ensure seamless operational execution and continuous improve
Any Graduation
