Analyst/Senior Analyst– Client Voice - Deloitte Support Services India Private Limited
Are you passionate about delivering impactful insights to help resolve client issues? Join a team of dedicated professionals who investigate system-related challenges, surface key findings, and equip clients with the information they need to make informed decisions.
Work you’ll do
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Lead stakeholder management across Partners, Managers, and clients: elicit and document requirements, define scope and success metrics, manage expectations, and run working sessions
- Perform qualitative and quantitative analysis across survey and operational datasets: clean and validate data, identify anomalies and trends, segment results, and translate findings into clear, decision-oriented insights generation (drivers, root causes, implications, and recommended actions).
- Data Analysis and Trend Identification - Identify trends, analyze data, and offer insightful commentary for leaders to take data driven decisions.
- Quality-check and review of outputs from other team members, providing timely feedback, ensuring adherence to standards, and supporting capability development.
- Collaborate with cross-functional teams to understand complex business needs and perform advanced data analytics that support strategic decisions.
- Contribute to the design, build, and maintain advanced voice-of-customer programs using Qualtrics, ensuring robust governance and data integrity.
- Advanced Analytics and Dashboard Solutions - Produce comprehensive insights, distill actionable insights, and design innovative dashboards for marketing campaign and sales initiatives.
- Contribute to sales management initiatives and recommend revenue-optimizing strategies across diverse industries, leveraging findings grounded in analysis to maximize business outcomes
- Ensure high-quality, consistent deliverables and on-time delivery while managing multiple concurrent requests; apply structured prioritization, QA checklists, version control, and clear communication of dependencies/risks.
- Process Enhancement and Documentation - Foster optimization efforts, synthesize user feedback, and define clear project expectations to advance operational excellence.
- Survey Management - Govern the integration of survey data, evaluate methodologies, and design improvements for future survey initiatives based on analytical findings.
- Collaborate with technical teams to deliver enhancements - Translate business needs into functional requirements, support UAT and confirm fixes against acceptance criteria.
Work Location: Hyderabad
Shift Timings: 6.30 AM to 03.30 PM
The team
Our Client Voice team provides exceptional client service and works to build long-term, mutually beneficial relationships. Our team members focus on resolving system related issues and highlight the key findings with the clients to make the most out of the opportunity while considering their business culture, organizational structure, resources, and capabilities.
Qualifications & Core Skills Required
Requirements
- Bachelor’s degree in any discipline.
- 2–6 years of relevant experience; client/stakeholder management preferred.
- Consultative, structured communication style with strong logical reasoning.
- Demonstrated client-facing experience, including analyzing feedback to inform service improvements and business development.
- Proven end-to-end project management capability (planning through delivery).
- Experience in analyzing qualitative and quantitative data using Excel, Qualtrics and Tableau.
- Excellent written and spoken English, with strong professional email etiquette.
Preferred
- Expertise: Advanced Excel, Tableau, and Qualtrics.
- Confident engaging senior stakeholders in virtual settings, with strong multitasking and prioritization skills.
- Familiar with internal support and query management systems.
- Demonstrated ownership of end-to-end delivery stakeholder management.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their way, playing to their strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain an inclusive culture, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
