At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.
Join us as we create something extraordinary together.
Job Summary
The Lead Platform Engineering – GCC is responsible for managing a team of engineers providing Tier 1 and Tier 2 operational support across enterprise infrastructure platforms, including VMware, Cisco UCS, Microsoft Windows Server, Azure Cloud, and Unix/Linux systems.
This role ensures reliable day-to-day operations, timely incident resolution, and alignment with US-based engineering teams. The position is execution-focused, emphasizing operational excellence, technical troubleshooting, and team leadership within a global delivery model.
Key Responsibilities
Team Leadership
Manage and lead a team of approximately 8 engineers supporting multiple infrastructure towers including Windows, Unix/Linux, VMware, Azure, and UCS
Assign and prioritize daily operational work, ensuring timely and accurate execution
Act as escalation point for complex infrastructure issues
Maintain alignment with US-based leadership through regular communication and reporting
Infrastructure Operations
Support VMware environments including hosts, clusters, and virtual machines
Support Cisco UCS compute infrastructure including hardware troubleshooting and lifecycle coordination
Administer Microsoft Windows Server environments including Active Directory and system maintenance
Support Azure IaaS environments including virtual machines and core services
Manage Unix/Linux systems including patching, monitoring, and administration
Execute standard procedures for provisioning, patching, upgrades, and decommissioning
Incident, Problem, and Change Management
Respond to incidents, perform troubleshooting, and drive resolution
Support root cause analysis and contribute to problem management activities
Execute approved changes in compliance with change management processes
Maintain accurate documentation of incidents and resolutions
Vendor Coordination
Open and manage support cases with vendors including Microsoft, Red Hat, VMware/Broadcom, and Cisco
Work with vendors to troubleshoot and resolve infrastructure issues
Track vendor cases through to resolution
Operational Excellence
Follow and enforce standard operating procedures and runbooks
Ensure compliance with patching, security, and operational standards
Identify opportunities for process improvement and efficiency gains
Contribute to documentation and knowledge sharing
What are we looking for?
We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Required Qualifications
8 or more years of experience in infrastructure engineering or platform operations
2 or more years of experience leading technical teams in a global delivery model
Hands-on experience with VMware virtualization platforms
Hands-on experience with Cisco UCS compute infrastructure
Hands-on experience with Microsoft Windows Server and Active Directory
Hands-on experience with Azure Cloud services focused on IaaS
Hands-on experience with Unix/Linux systems with preference for RHEL
Strong troubleshooting skills across compute, operating systems, and virtualization layers
Experience working with enterprise vendors and managing support cases
Working knowledge of ITIL processes including incident, problem, and change management
Strong communication and coordination skills across global teams
Preferred Qualifications
Experience working in a Global Capability Center environment
Exposure to infrastructure automation tools such as Ansible or Terraform
Experience supporting hybrid infrastructure environments across on-premises and cloud
Work Conditions
Success Measures
Timely and effective resolution of Tier 1 and Tier 2 incidents
Consistent operational support across all infrastructure platforms
Effective coordination and communication with US based teams
Adherence to operational, security, and compliance standards
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