Chennai Tamil Nadu Virtual customer service Jobs – 108 Open Jobs Today

Manager, Tech Support
Standard Chartered —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Health insurance
- Paid sick time
Sr Princ IT Business Analyst
Gen Digital Inc. —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Oracle
- Research
- Databases
Quick apply
Sr. Assoc, FrontEnd Eng, WRB Tech
Standard Chartered —Chennai, Tamil Nadu
- Computer Science
- B.Sc
- DevOps
- Health insurance
- Paid sick time
Site Reliability Engineer II
American Express —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Java
Solution Architect
ASSA ABLOY —Chennai, Tamil Nadu
- Azure
- Computer Science
- Java
3d
Development Engineer 3
Comcast Corporation —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Master's degree
- Analysis skills
System Engineer
GE Vernova —Chennai, Tamil Nadu
- Weekend availability
- AutoCAD
- Microsoft Excel
- Schematics
Snowflake developer
Tata Consultancy Services —Chennai, Tamil Nadu
- Walk-in
- Azure
- SQL
- AWS
AIML, GenAI and Python Developer
Citi —Chennai, Tamil Nadu
- Full-time
- Java
- Bachelor's degree
- Scripting
Mainframe Developer
Citi —Chennai, Tamil Nadu
- Full-time
- Analysis skills
- Bachelor's degree
- Financial services
Associate - Business Development
Tradesala Ecommerce —Chennai, Tamil Nadu
- ₹1,00,000 - ₹2,50,000 a year
- Full-time
- CRM software
- Sales
- English
Senior Manager-Software Engineering
American Express —Chennai, Tamil Nadu
- Full-time
- Project management
- Software development
- Agile
4d
Senior Lead AX and D365 Developer
ASSA ABLOY —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
VP-Engineering Lead, WRB Tech
Standard Chartered —Chennai, Tamil Nadu
- DevOps
- Databases
- SQL
- Health insurance
- Paid sick time
Senior Enterprise Software Engineer -AI Operations
Wolters Kluwer —Chennai, Tamil Nadu
- Full-time
- Azure
- Salesforce
- Master's degree
Business Development Manager - Restaurants, Hotels and Cloud Kitchen
Pepgra —Ambattur, Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Senior Infor LN Developer
ASSA ABLOY —Chennai, Tamil Nadu
- Computer Science
- Customer service
- English
Lead AEM Developer
ASSA ABLOY —Chennai, Tamil Nadu
- Salesforce
- Research
- Java
Senior Quality Engineer I
American Express —Chennai, Tamil Nadu
- Full-time
- Oracle
- English
- Java
1d
Sr. Manager, Engineering Lead, WRB Tech
Standard Chartered —Chennai, Tamil Nadu
- Computer science
- DevOps
- Databases
- Health insurance
- Paid sick time

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Manager, Tech Support

Standard Chartered -
Chennai, Tamil Nadu

Apply Now

Job details

Permanent

Benefits

Health insurance
Paid sick time

Qualifications

Microsoft Powerpoint
BCS
ITIL Certification
Interpretation
Microsoft Excel
Oracle
Computer Science
UNIX
Technical support
Microsoft Office
Information security
Master's degree
SQL
Bachelor's degree
PL/SQL
Communication skills
Control-M

Full job description

Requisition Number: 50372

Job Location: Chennai, IND

Global Grade: Band 6

Work Type: Hybrid Working

Employment Type: Permanent

Posting Start Date: 21/04/2026

Posting End Date:

Job Summary

We are seeking a candidate for the position of System Matter Expert with expertise in the Lending domain and knowledge of the ACBS product to oversee production support. The candidate should have strong hands-on experience in ACBS application navigation & configuration setup, Strong interpretation of customers, facilities, loans, interest, fees & GL balances, Hands-on knowledge about payments and notices.

Key Responsibilities

Strategy*

Should understand the site-specific functionalities of ACBS and provide functional support to end users.
Lending Domain knowledge is must.
Responsible for functional incident tickets / queries are resolved within stipulated timeline.
Track incidents and provide regular updates to users on request status and progress.
Provide functional guidance and on-call support for any batch failure / incident.
Monitor the application, perform health checks and ensure application and its components are healthy.
Proactively identify issues and risks in the system and suggest/drive fixes.
Prioritize problem tickets that needs to be worked by the developer in fixing the issue.
Perform SIT testing for fixes received for an issue and engage end users for UAT & UVT.
Support weekend change implementation, DR/BCP test and other related changes as required.
Work with internal teams across verticals, manage and drive discussions with stake holders.
Coordinate change implementations, DR drills, BCP, maintain AIG, ASRM and other project documents.
Ensure PSS process compliance –Incident/Change/Problem Management.
Open to work in shifts.

Business*

Back office support knowledge – reconciliations, confirmations, payments.
Exposure/Experience in ‘Financial Markets’ or ‘Lending” domain will have more weightage

Processes*
Should be fully aware of ITIL concepts and should have done an ITIL certification.

People & Talent*

Individual Contributor with very good communication skills and majority of experience in production support. Bachelor’s degree in computer science or equivalent.

Must have - strong hands-on experience in ACBS application navigation & configuration setup.
Strong hands-on experience on understanding Lending as a product and recent market updates.
Strong interpretation of customers, facilities, loans, interest, fees & GL balances.
Should have 8-10 years’ experience of ACBS application handling and provided functional support.
Hands-on knowledge about payments and notices.
Passion for investigation and provide parameter / configuration fixes.
Having technical knowledge about Oracle SQL, Control-M and SAP BO will be an added advantage
Good process awareness – Incident Management, Change Management, Problem Management.
Strong team player, effective at communicating internationally and used to working closely with clients.
Multitasking abilities, attitude to learn and explore, come out with new and innovative ideas.
Excellent presentation skills using MS Office tools.
Highly motivated to learn and manage different applications across the teams

Risk Management

Ensure production systems comply with banking regulatory guidelines.
Maintain production documentation, SOPs, and audit evidence.
Support internal and external audits.
Ensure controlled change management in production environments.
Collaborate with InfoSec and Risk teams to mitigate cybersecurity threats.
Support disaster recovery planning, drills, and business continuity readiness.
Ensure secure eSDLC and patch governance processes are enforced.

Governance

Responsible for maintaining the production adherence to the process and Governance.
Ensure compliance with central bank guidelines, internal audit controls, and information security standards.
Maintain audit-ready documentation and production control evidence.
Establish production governance forums and risk review mechanisms.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

CCIB – Product enablement Business and Ops team

Skills and Experience

Education

Bachelor’s or Master’s Degree In Computer Science, Engineering, or Related Field.

Database

Oracle DB, UNIX

ITIL , IT Service Management, UNIX, Monitor Systems

Qualifications

Bachelor’s degree in computer science or equivalent
Strong MS Office skills – Excel, PowerPoint, Word etc.
ITIL foundation certified or advanced will have an added weightage.
Knowledge on SQL query, Oracle, PL/SQL

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Apply Now

Refine Your Search

virtual customer service jobs in chennai tamil nadu

Manager, Tech Support

Sr Princ IT Business Analyst

Sr. Assoc, FrontEnd Eng, WRB Tech

Site Reliability Engineer II

Solution Architect

Development Engineer 3

System Engineer

Snowflake developer

AIML, GenAI and Python Developer

Mainframe Developer

Associate - Business Development

Senior Manager-Software Engineering

Senior Lead AX and D365 Developer

VP-Engineering Lead, WRB Tech

Senior Enterprise Software Engineer -AI Operations

Business Development Manager - Restaurants, Hotels and Cloud Kitchen

Senior Infor LN Developer

Lead AEM Developer

Senior Quality Engineer I

Sr. Manager, Engineering Lead, WRB Tech

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