JOB DESCRIPTION
About This Position:
As a Campaign Testing Automation Analyst within the Card Services group in Chase's Consumer & Community Banking business you will be responsible for transforming how Card Marketing campaigns are validated by leveraging advanced automation and AI-driven solutions. This role focuses on developing intelligent testing frameworks using tools like Python, Selenium, and internal AI tools to automate validation of campaign assets (online and offline)—such as emails, microsites, direct mail, and online ads. The analyst will also play a key role in identifying strategic testing gaps by mapping full campaign and customer journeys and designing scalable testing solutions. This role is part of the Card Services group within Chase's Consumer & Community Banking business.
Job Responsibilities
Campaign Testing Automation Analyst will collaborate with Card Marketing, Marketing Channel Execution, Product, Technology and Controls teams to design and implement automation solutions for campaign asset testing—such as content accuracy, hyperlink validation, and format compliance—using Python, Selenium, and other AI tools.
- Develop intelligent testing methods and reusable scripts to reduce manual effort and increase validation accuracy.
- Map end-to-end campaign and customer journeys to identify gaps in testing coverage and recommend new checkpoints.
- Design and maintain dynamic checklists and testing templates tailored to different asset types and campaign objectives.
- Collaborate with cross-functional teams including Card Marketing, Channel Execution, Legal, and Compliance to ensure alignment with regulatory and brand standards.
- Translate marketing and operational needs into scalable testing solutions and validation workflows.
Required qualifications, skills, and capabilities:
- 5+ years of experience in campaign testing, QA automation, or marketing operations, in financial services or regulated industries.
- Proficiency in Python and Selenium; hands-on experience in developing automation scripts for content and UI validation.
- Exposure to AI/ML tools or frameworks for intelligent document or content analysis.
- Strong analytical skills with the ability to map marketing workflows and identify testing gaps or process inefficiencies.
- Experience building or managing campaign/customer journey flow diagrams and using them to drive strategic insights.
- Excellent communication and documentation skills for defining test plans and working with stakeholders.
- Bachelor's degree in Computer Science, Marketing Technology or related field.
Preferred qualifications, skills, and capabilities:
- Strong problem-solver who thrives in ambiguity and builds innovative testing solutions proactively.
- Results-oriented mindset with a deep focus on detail and execution quality.
- Demonstrated ability to drive automation that reduces cycle times and increases accuracy.
- Passion for customer experience and the role testing plays in delivering error-free, compliant, and impactful marketing assets.
- Able to think strategically while executing tactically—connecting dots across campaign flows to enhance testing coverage.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
