Maharashtra Center technician Jobs – 120 Open Jobs Today

Sr. Specialist - Cummins CARE Operations (Supervisor)
Cummins Inc. —Pune, Maharashtra
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- Microsoft Powerpoint
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Larsen & Toubro —Powai, Mumbai, Maharashtra
- Electrical experience
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Medical Receptionist
NIDAN PRIME (SGLA) —Mulund West, Mumbai, Maharashtra
- ₹15,000 - ₹20,000 a month
- Full-time
- English
- Computer skills
- In-person
Quick apply
Field executive service
Otis —Malad, Mumbai, Maharashtra
- Full-time
- Electrical experience
Medical Receptionist
GRP Healthcare LLP —Thane District, Maharashtra
- ₹18,000 - ₹22,000 a month
- Full-time
- English
- 12th Pass
- Computer skills
Quick apply
Executive Service Sales
Otis —Pune, Maharashtra
- Full-time
- Remote
- Flexible schedule
10d
Skilled B- Service
Otis —Thane District, Maharashtra
- Full-time
- Electrical experience
3d
Shift Lead Service Desk
O&M Halyard Health India Private Limited —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
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Senior Salesforce Configuration & Field Service Expert
Hire with Reef —Mumbai, Maharashtra
- Part-time
- Remote
- Salesforce
- System design
- Bachelor's degree
- Flexible schedule
Quick apply
Receptionist/Administrator
Diagnoheal pathology —Ravet, Pune, Maharashtra
- ₹8,290.65 - ₹16,000.00 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Blood sampling
- Health insurance
Quick apply
6d
Senior Analyst
Eclerx —Pune, Maharashtra
- Rotational shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Manager -KAM
Otis —Malad, Mumbai, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
3d
Phlebotomist
NM Medical & Dentosmile —Ghansoli, Navi Mumbai, Maharashtra
- ₹8,000 - ₹12,000 a month
- Part-time
- Laboratory experience
- In-person
- Medical terminology
- Flexible schedule
Quick apply
Sr. Executive – Customer Service
SEN & PANDIT ELECTRONICS —Mumbai, Maharashtra
- Full-time
- Diploma
Executive – Customer Service
SEN & PANDIT ELECTRONICS —Mumbai, Maharashtra
- Full-time
- Diploma
Oil & Gas Recruiter
Hudson Manpower —Mumbai, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
Quick apply
Senior Manager MOD Sales
Otis —Malad, Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Diploma

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Sr. Specialist - Cummins CARE Operations (Supervisor)

Cummins Inc. -
Pune, Maharashtra

Apply Now

Job details

Qualifications

Operations management
Customer service
Salesforce
Master's degree
Bachelor's degree
Team management
Business Administration
Automotive diagnostics
MBA
Leadership
Communication skills

Full job description

Job Summary:

Provides data and analysis of Customer Support activities, performance, and issues for Customer Support Supervisors and Managers.

Key Responsibilities:

As a member of the Contact Center team, provides data and analysis of activities, performance, and issues for Supervisor and Manager review; monitors Automatic Call Distribution System and develops reports and analysis. Participates in continuous improvement activities; provides data to support changing and improving processes in line with changing customer expectations/organizational goals; may act as project coordinator for complete projects, or project manage a portion of a larger project. Understands existing and new Contact Center policies and procedures; develops methods for collecting and reporting data to support Contact Center metrics and decision making; reports on customer satisfaction metrics; assists with workforce management with call volume and staffing level analyses. Identifies trends and suggests causes and solutions for review by Supervisors and Managers.

Competencies:

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Minimal relevant work experience required.

Location: Pune, MH, 411045

Shift: Rotational (24x7 Operations, primarily night shift from 4pm onwards)

Professional Summary

Experienced operations specialist with 7+ years in customer service and operations management, including 3–5 years in supervisory roles. Proven ability to lead and mentor teams of 8–10 members, manage escalations, and deliver technical support for Cummins Engine & PowerGen products across phone, email, and chat channels. Skilled in coordinating with cross-functional teams to resolve issues, improve processes, and ensure adherence to SLAs and turnaround times.

Key Responsibilities

Lead and supervise team of 8 - 10 individuals to manage Engine & PowerGen diagnostic and repair instruction operations for the Cummins owned products through phone, email and chat communication channels.
Expected to manage customer escalation calls while also handling daily queries for Cummins customers/dealers/technicians located in NAM region (however, not limited to) via calls/emails themselves on the queue.
Develop and implement technical understanding of OBD, DMS tool, Engine ECM calibration and Exhaust emissions norms and policy in current process.
Coordinate with product development, quality analyst and other teams to resolve technical issues promptly.
Monitor support tickets, track performance metrics, and ensure adherence to SLAs and TAT specified for operational success.
Assist in developing and implementing support policies, procedures, and best practices.
Handle customer escalation calls with professionalism, ensuring timely resolution and effective communication.
Train and mentor team members to enhance their skills and product knowledge.
Analyze customer feedback and support trends to identify areas for product and service improvement.
Prepare regular reports on support performance and customer satisfaction.
Collaborate with the product team to stay updated on new features and releases.
Lead or participate in continuous improvement initiatives targeting process efficiency and customer satisfaction.

Qualifications

Master’s degree (MBA or equivalent) in Operations domain would be preferred
Bachelor’s degree in Mechanical or Automotive engineering (preferred but not mandatory).
Overall a minimum of 7-8 years of work experience (3-5 years experience in customer service, operations management or related roles)
Proven experience in a supervisory or team leadership role.
Strong communication and interpersonal skills.
Ability to motivate and develop a high-performing team.
Detail-oriented with strong problem-solving skills.

Preferred Skills

Familiarity with customer call platforms (Genesys, Omnichannel, salesforce)
Familiarity with analytics tools
Excellent communication skills
Strong interpersonal and team management abilities.
Knowledge of automotive systems and repair techniques (not mandatory).
Lean six sigma green belt or above

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2429661

Relocation Package No

100% On-Site No

Apply Now

Refine Your Search

center technician jobs in maharashtra

Sr. Specialist - Cummins CARE Operations (Supervisor)

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