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Global Lead – Monitoring & Data Management – Infrastructure & Operations
EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by a US$1.5+B investment in technology and innovation, EY is primed to guide clients in their efforts to drive sustainable growth, create new value, and build new and better ways of working. As part of Enterprise Technology, you’ll be at the forefront of integrating technology into what we do at EY. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact.
Role overview
- Lead the strategy, design, and delivery of enterprise-scale monitoring, observability, and data management capabilities leveraging AI and Agentic AI frameworks.
- Drive proactive IT operations through intelligent, data-driven decision-making, improving service reliability, reducing incidents, and optimizing cost.
- Partner across product, engineering, and business functions to deliver scalable, high-impact solutions.
Key Responsibilities
- Define and execute the global roadmap for monitoring, observability, and data management aligned to enterprise technology strategy and evolving market trends.
- Lead the development of innovative AI/ML and Agentic AI-driven solutions to enhance infrastructure operations, predictive analytics, and autonomous remediation.
- Continuously assess industry trends, emerging technologies, and vendor capabilities to ensure the organization remains ahead of the curve.
- Architect and deliver enterprise-wide observability platforms integrating metrics, logs, traces, and AI insights across hybrid and cloud environments.
- Lead cross-functional design workshops with internal stakeholders and external partners to conceptualize scalable, future-ready solutions.
- Ensure seamless integration across the enterprise tool ecosystem, eliminating duplication and improving interoperability.
- Act as a strategic partner to infrastructure, product, and service teams to translate business needs into actionable observability and data solutions.
- Collaborate closely with vendors, CT, Infosec, and external partners to co-develop and deploy innovative capabilities.
- Engage senior leadership to align initiatives with business objectives and drive transformation outcomes.
- Own end-to-end availability, performance, and reliability of monitoring and data platforms in production environments.
- Establish proactive monitoring frameworks to detect and resolve issues before they impact end users, driving a “Zero Incident” culture.
- Implement AI-driven automations across Incident, Problem, and Change Management, including automated RCA and predictive analytics.
- Manage platform security risks by continuously assessing vulnerabilities, driving timely remediation, and ensuring compliance with enterprise security standards.
- Design and maintain robust High Availability (HA) and Disaster Recovery (DR) strategies to ensure business continuity and resilience of all monitoring and data solutions.
- Drive enterprise-wide adoption of AI-driven solutions through campaigns, roadshows, and structured training programs.
- Define and track adoption KPIs, continuously improving strategies to maximize business value realization.
- Empower onsite and regional IT teams with AI-enabled tools and data-driven insights.
- Define and implement measurable metrics to quantify business impact (e.g., incident reduction, service availability, cost efficiency).
- Build advanced analytics frameworks for data-driven decision-making and continuous improvement.
- Deliver measurable cost savings through AI, automation, and optimization initiatives.
- Own and manage the global budget for monitoring and data initiatives, ensuring alignment with financial targets.
- Optimize investment decisions, ensuring strong ROI across programs and tools.
- Oversee governance of the project portfolio, ensuring timely delivery and strategic alignment.
- Lead a portfolio of global programs and projects, ensuring adherence to milestones, quality benchmarks, and business outcomes.
- Supervise project managers and delivery teams, ensuring execution discipline and consistency.
- Drive continuous improvement in delivery methodologies using automation and analytics.
- Build and lead a high-performing global team, fostering a culture of innovation, accountability, and collaboration.
- Drive organization-wide initiatives such as the Zero Incident Framework using AI-led prevention and automation.
- Rationalize and optimize the enterprise tools landscape, ensuring integration and eliminating redundancies.
Core Competencies
- Enterprise Observability & Monitoring Platforms
- AI/ML & Agentic AI for IT Operations (AIOps)
- Data Management, Analytics & Visualization
- Global Program & Portfolio Management
- Financial & Vendor Management
- Stakeholder Engagement & Executive Communication
- Organizational Leadership & Talent Development
Skills and attributes for success
- Well experienced in managing key Stakeholder relationships, including Senior Management.
- Should possess good working knowledge about IT Operations and IT practices.
- Can work with minimum direction. Possess a high drive for delivering timely, high-quality results.
- Hold high integrity; dedicated to excellence; highly attentive to details; flexible. Possess strong Project Management skills.
- Self-motivated, with ability to work independently, as well as with other stakeholders in a collaborative manner.
- Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve.
- A proven expert in managing multiple stakeholders at all levels of the organization, specifically at senior management level.
- Excellent communication skills, especially related to facilitation, documentation and reporting
- Supervisory skills and the ability to leverage support from other parts of the organization
- Ability to build team cohesion and collaboration and empowering the team members through coaching
- Ability to work with cross-functional stakeholders and senior leadership
To qualify for the role, you must have
Education:
- Bachelor or Master’s degree in information technology, Engineering or Business Management or equivalent
Experience:
- 15+ years of relevant experience in IT Service Delivery
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
