Deloitte Global Consulting Services – Ascend Enablement – Coaching & Training - Specialist Assistant Manager
About the team
Global Consulting Services (GCS) works globally across practices and borders to support Deloitte’s Strategy, Risk & Transactions (SR&T) and Technology & Transformation (T&T) businesses. The team is focused on offering our clients and people the global experience that’s essential in today’s world. Through GCS, we provide innovative solutions for cross-cultural, cross-border challenges our teams may encounter around the world. Leveraging leading-edge tools, methods, and resources, we deliver top-notch service that is applied locally while staying true to our global brand and core values.
Within Global Consulting Services, the Delivery pillar leads and empowers Member Firms across the globe to drive delivery transformation and improve client delivery quality and efficiency using:
- Standard methodologies
- Global delivery network
- Standard delivery platforms, tools and assets
Overview of the role
We are looking for a passionate, high energy, and self-motivated individual who is accustomed to working independently and collaboratively on small and large projects in a close-knit team. We are seeking a person with at least 6+ years of experience, who will work closely with Global enablement lead, alongside colleagues from across the globe, to support leadership in Ascend and methods & tools deployment, training, enablement, operations, and advisory support to strategic initiatives.
Work you’ll do
The role works closely with colleagues and senior leaders across India and Global Consulting Services, building a strong understanding of the firm’s Consulting Services business and strategic priorities. The professional supports analysis of quantitative and qualitative data, synthesizes insights, and contributes clear, well structured narratives and recommendations through research and analysis. Projects are typically high impact and high visibility, aligned to Global Consulting Services leadership priorities, and require close collaboration across workstreams. Within the Ascend Enablement sub pillar, the role focuses on supporting Member Firm adoption of Ascend and its components through global rollouts by contributing to enablement activities such as creating kick off materials, quick reference guides and FAQs, supporting training programs and office hours.
Key responsibilities
- Partner with project teams and Member Firm offering teams during the Ascend activation process to support adoption and issue resolution
- Collaborate with offering teams to showcase GenAI’s value in offering specific contexts, supporting pursuit and project teams with relevant demos and use cases
- Liaise with Ascend development teams to support platform and tool troubleshooting, knowledge transfer, and UAT activities
- Contribute structured feedback on the Ascend platform and other delivery tools to enhance performance and delivery capabilities
- Develop a strong understanding of the Ascend ecosystem and how individual tools address business challenges, supporting demos that highlight key features and functionalities
- Quickly build knowledge of new technologies (e.g., GenAI), tools, and assets used by offerings to support their integration into the Ascend ecosystem and global rollout
- Support the global enablement of new tool accelerators as part of the Ascend ecosystem journey
- Actively engage with the M&T network and stakeholders to support awareness and adoption of GenAI and delivery tools across Deloitte
- Participate in Delivery pillar global initiatives beyond the core Ascend rollout, as required
- Gather and synthesize feedback from stakeholders on Ascend, supporting product teams with inputs into release planning
- Demonstrate strong collaboration skills in a fast paced global environment, working effectively with remote teams
- Support project execution by managing assigned initiatives and flexing across workstreams as priorities evolve
- Assist senior team members in preparing executive level materials (presentations, reports, trackers) for leadership audiences
- Support planning and execution of meetings, including agenda drafting, coordination, documentation of minutes, and follow ups
- Support operational needs by managing recurring activities, organizing shared documentation, and assisting with coordination or review tasks
Requisite core skills
- Coaching & Training: Demonstrated ability to co-develop and deliver engaging training programs on the delivery platform and related methodologies/tools, working closely with Member Firm coaches and project teams to enhance skills and drive adoption
- Platform Enablement: Demonstrated interest in and aptitude for driving the adoption of complex delivery platforms, ideally with some exposure to delivery or similar technologies
- Proactive, self-motivated, ability to work independently with minimal guidance and manage multiple projects
- Strong planning and program management skills, with the ability to thrive in a complex and fast-paced environment with many competing priorities
- Excellent core consulting skills – i.e. analysis, research, synthesis, modelling, presentation, including logical structuring and storytelling, superior knowledge of Excel and PowerPoint
- Strong presentation, verbal and written communication skills and experience communicating to, and working with, virtual teams, and senior leadership
- Self-motivated, innovative, action-oriented team player with ability to manage upwards as well as lead and coach junior team members
- Exceptional attention to detail, responsiveness, and strong track record of executing high-impact initiatives
- Effective stakeholder engagement and communication skills to involve essential stakeholders and ensure efficient communication channels are established. Adept at building consensus and taking stakeholders’ perspective into account while forging and maintaining relationships.
- Change Management: Experience supporting technology adoption initiatives by assisting with change management activities, engaging with stakeholders, and contributing to smooth implementation across teams
- Experienced in collaborating effectively across team and career levels, including virtual team environment
- Highly developed personal and professional ethics are expected
- Must possess the ability to handle highest level of confidential information
Added Advantage:
- Familiarity with Deloitte Ascend methodology and platform
- Experience using NextGen Estimator
- Experience using project management tools like JIRA, PMC, Octane, PMOne/Smartsheet on engagements
- Experience with using and setting up business process modelling tools like ARIS and familiar with Business Process Modelling Notation (BPMN)
- Experience with using and setting up testing tools like ALM
- Professional certifications: Certified Scrum Master (CSM)
Qualifications, experience, work location, and timing
- Academic qualification: BE, B. Tech, master’s degree like MBA
- Work experience: At least 6 years
- Strong track record with previous employment, preferably with client delivery experience in consulting firms, exposure to agile and/or waterfall delivery
- Comfortable working with team members and stakeholders across geographies and time zones
- Location: Hyderabad/Bengaluru
- Work hours: 11:00 AM – 8:00 PM OR 02:00 PM – 11:00 PM (expected to be flexible with time zones)
- Hybrid working: The individual is expected to come to the base office location at least 2 days a week as per the hybrid plan
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
