tamil nadu servicenow tool monitor Jobs – 105 Open Jobs Today

Technical Support Engineer (L2)
sarajobs —Coimbatore, Tamil Nadu
- ₹20,000 - ₹50,000 a month
- Full-time
- Azure
- Computer Science
- Windows
- Health insurance
- Paid time off
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IND - Project Manager
NexInfo —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Oracle
- PMP
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Managed Services Consultant - Data Engineering
JMAN Group —Chennai, Tamil Nadu
- Full-time
- Azure
- DevOps
- SQL
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Technical Support Engineer (L2)

sarajobs
Coimbatore, Tamil Nadu

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Job details

Permanent | Full-time
₹20,000 - ₹50,000 a month

Benefits

Provident Fund
Leave encashment
Health insurance
Paid time off
Food provided
Paid sick time

Qualifications

Jira
BCS
TCP
ITIL Certification
System administration
Azure
Operating systems
Computer Science
Microsoft SQL Server
Windows
Technical support
Bash (Unix shell)
Analysis skills
Bachelor's degree
Azure Certification
Scripting
DNS
ServiceNow
Linux
TCP/IP
Communication skills
Python
PowerShell
CompTIA A+
Debugging
MySQL
VPN

Full job description

Role Overview

The L2 Technical Support Engineer is responsible for handling advanced technical issues that cannot be resolved by Level 1 (L1) support. This role involves troubleshooting, root cause analysis, and collaborating with internal teams to ensure timely resolution of customer issues.

Key Responsibilities

Handle escalated tickets from L1 support with deeper technical analysis
Diagnose and resolve complex software, hardware, or network issues
Perform root cause analysis (RCA) and document solutions
Work closely with development, QA, and infrastructure teams
Monitor system performance and identify recurring issues
Maintain SLA compliance for incident resolution
Create and update knowledge base articles and SOPs
Provide technical guidance and mentoring to L1 support engineers
Participate in on-call or shift rotations (if required)

Required Skills

Strong troubleshooting and analytical skills
Good understanding of:
Operating systems (Windows/Linux)
Networking fundamentals (TCP/IP, DNS, VPN)
Databases (MySQL, SQL Server, etc.)
Experience with ticketing tools (e.g., Jira, ServiceNow, Zendesk)
Familiarity with logs analysis and debugging
Basic scripting knowledge (Python, Bash, or PowerShell preferred)
Excellent communication and documentation skills

Preferred Qualifications

Bachelor’s degree in Computer Science, IT, or related field
2–5 years of experience in technical support or system administration
Certifications (optional but valuable):
ITIL
CompTIA A+
Microsoft Certified: Azure Fundamentals

Key Performance Indicators (KPIs)

Ticket resolution time (TAT)
First-time resolution rate
SLA adherence
Customer satisfaction (CSAT)
Reduction in repeat incidents

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

Food provided
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

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