thiruvananthapuram kerala customer engineer Jobs – 97 Open Jobs Today

Application Support Engineer – Multi-Stack & Cloud Operations
Jiffy —Thiruvananthapuram, Kerala
- Full-time
- Java
- AWS
- Scripting
Senior Full-Stack Machine Learning Engineer (GenAI / Agentic Systems)
Poppulo —Thiruvananthapuram, Kerala
- Remote
- Azure
- Doctoral degree
- Master's degree
- Health insurance
- Flexible schedule
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Staff Software Engineer
Propel Software Solutions —Thiruvananthapuram, Kerala
- Full-time
- Salesforce
- DevOps
- Java
Quick apply
Lead II - Data Engineering
UST Global —Thiruvananthapuram, Kerala
- Azure
- DevOps
- SQL
Lead I - Enterprise Solutions (Salesforce Marketing Cloud QA)
UST Global —Thiruvananthapuram, Kerala
- Salesforce
- SQL
- AWS
Release Specialist
Claidroid —Thiruvananthapuram, Kerala
- Full-time
- Microsoft Access
- DevOps
- AWS
- Health insurance
SERVICE ENGNEER
M-TRANS DIGITAL PVT LTD —Thiruvananthapuram Pettah, Thiruvananthapuram, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Customer service
- Microsoft Office
- Electrical experience
- Health insurance
- Paid time off
Quick apply
Senior Software Engineer – Embedded
Trenser —Thiruvananthapuram, Kerala
- Software troubleshooting
- C++
- Bachelor's degree
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Lead Technical Consultant - Java
Zafin —Thiruvananthapuram, Kerala
- Oracle
- Computer Science
- Java
- Paid time off
Sr. Software Engineer/Technical Lead – Java
Travanleo —Technopark, Thiruvananthapuram, Kerala
- Email
- Oracle
- Engineering
- Java
Lead Engineer – C++,QT/QML
Quest Global —Thiruvananthapuram, Kerala
- Full-time
- C++
- Team management
- Agile
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Lead – Pre-Sales/ Business Development
Trenser —Thiruvananthapuram, Kerala
- Azure
- DevOps
- Microsoft Office
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Senior Full-Stack Machine Learning Engineer (GenAI / Agentic Systems)
Poppulo —Thiruvananthapuram, Kerala
Productionise full-stack AI/ML solutions: Translate emerging techs like GenAI& agenticAI architectures into innovative, practical solutions that transform…
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Application Support Engineer – Multi-Stack & Cloud Operations

Jiffy -
Thiruvananthapuram, Kerala

Apply Now

Job details

Full-time

Qualifications

CI/CD
Cloud infrastructure
Go
Node.js
Incident management
Kubernetes
Java
Bash (Unix shell)
Microservices
AWS
PostgreSQL
Continuous integration
REST
Scripting
APIs
S3
Linux
JSON
Application support
HTTPS
RDS database
Jenkins
Communication skills
Python
Debugging
Identity & access management

Full job description

About JIFFY.ai

JIFFY.ai is a fast-growing enterprise automation platform company delivering AI-powered low-code solutions to leading global enterprises. Our cloud-native platform, hosted entirely on AWS, drives digital transformation at scale through robust microservices and dynamic application ecosystems. As our platform grows, we’re looking to expand our Application Support team to help ensure smooth user experiences and system reliability across varied technology stacks.

Role Overview

As an Application Support Engineer at JIFFY.ai, you will play a key role in ensuring operational excellence across customer-facing applications and backend services built on a modern microservices architecture. You will be responsible for identifying, diagnosing, and resolving production issues, ensuring platform availability, supporting customers across multi-tenant environments, and contributing to Business Continuity Planning (BCP) and Disaster Recovery (DR) readiness.

This is a hands-on position requiring strong technical troubleshooting skills, familiarity with observability tools, and the ability to work collaboratively with cloud infrastructure, SRE, and engineering teams.

Key Responsibilities

Act as the first responder for production issues raised by customers or monitoring systems.
Troubleshoot full-stack issues involving UI, APIs, backend microservices, and AWS cloud services (EKS, RDS, S3, etc.).
Participate in incident response, manage escalations, and contribute to root cause analysis (RCA) and documentation.
Coordinate with the engineering and DevOps teams to deploy fixes and enhancements.
Maintain and improve runbooks, knowledge base articles, and system health dashboards.
Support and monitor application performance, uptime, and health using tools like Grafana, Prometheus, and OpenSearch.
Proactively detect patterns of recurring issues and recommend long-term solutions or automation.
Assist in post-deployment validations, including environment-specific configurations.
Enforce budget controls per tenant/app based on customer SLAs and usage.
Conduct routine audits of:
- App-level and user-level access controls
- App backup jobs and restore tests
- Application logs, alerting, and data retention
Support app-level backup validation and DR drills, ensuring recovery objectives are met (RTO/RPO).
Monitor and enforce availability targets in line with contractual SLAs.
Ensure change control processes are followed during critical deployments and rollback scenarios.
Collaborate in compliance reviews and audit readiness, maintaining proper operational evidence.

Requirements

Must-Have Skills:

2–3 years of experience in application support, cloud operations, or site reliability roles.
Experience debugging issues in microservices written in Go, Java, Node.js, or Python.
Strong understanding of web protocols (HTTP/S, REST APIs, JSON).
Familiarity with AWS services: EC2, RDS (Postgres), EKS, S3, IAM, ALB, and VPC.
Competence in Linux system administration, CLI-based debugging, and basic networking.
Hands-on experience with monitoring/logging tools: Grafana, Prometheus, OpenSearch, CloudWatch.
Excellent problem-solving and incident resolution skills.
Strong written and verbal communication, especially for reporting, documentation, and escalation handling.

Nice-to-Have Skills:

Exposure to Kubernetes-based deployments (preferably EKS).
Experience with CI/CD pipelines (e.g., Jenkins, ArgoCD).
Scripting skills (Bash, Python) for automation of routine support tasks.
Familiarity with incident management frameworks and support SLAs

Work Culture & Benefits

Join a fast-paced team solving real-world problems in enterprise automation.
Opportunity to work with modern technologies across applications and infrastructure.
On-site collaboration at our Technopark, Trivandrum office.
A learning-focused culture with technical mentorship and career development opportunities.

Apply Now

Refine Your Search

customer engineer jobs in thiruvananthapuram kerala

Application Support Engineer – Multi-Stack & Cloud Operations

Senior Full-Stack Machine Learning Engineer (GenAI / Agentic Systems)

Staff Software Engineer

Lead II - Data Engineering

Lead I - Enterprise Solutions (Salesforce Marketing Cloud QA)

Release Specialist

SERVICE ENGNEER

Senior Software Engineer – Embedded

Lead Technical Consultant - Java

Sr. Software Engineer/Technical Lead – Java

Lead Engineer – C++,QT/QML

Lead – Pre-Sales/ Business Development

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About JIFFY.ai

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