Remote Technical associate Jobs – 112 Open Jobs Today

Production Support Analyst
Endpoint Clinical —Remote
- Weekend availability
- Hybrid work
- B.Sc
- Databases
- SQL
9h
Guidewire Software Developer
hirezy.ai —Remote
- ₹7,00,000 - ₹18,00,000 a year
- Full-time
- Remote
- Computer Science
- Java
- SQL
Quick apply
Data Engineer
PanApps —Remote
- Full-time
- Remote
- Azure
- DevOps
- SQL
- Work from home
Azure Data Platform Lead(India)
Codvo.ai —Remote
- Remote
- Azure
- DevOps
- SQL
Engagement Manager - Remote Nonprofit Accounting Manager
Sutro Li —Remote
- Full-time
- Remote
- Project management
- QuickBooks
- Paid holidays
- Health insurance
Senior DevOps Engineer
Avaya —Remote
- Remote
- DevOps
- Windows
- Master's degree
Business Development Associate
WellZone Tech —Remote
- Remote
- Sales
- Customer service
- Business development
Quick apply
Research Fellow
Good Business Lab —Remote
- Remote
- Doctoral degree
- Research
- Project management
- Health insurance
Quick apply
Proposal Writer
ValueMentor —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Info Sec Engineer
Cimpress —Remote
- Remote
- Azure
- AWS
- SDLC
- Work from home
Quick apply
SOC 2 Senior Manager (CPA US License) - India
Insight Assurance —Remote
- Remote
- Bachelor's degree
- Accounting
- Leadership
- Paid holidays
- Paid time off
Manager, Mainframe Systems Programming – CICS
Ensono —Remote
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Cloud Hosting SME
General Dynamics Information Technology —Remote
- Remote
- Azure
- Windows
- SQL
- Paid holidays
- Work from home
Associate Principal Engineer, Delivery (Core banking-DMS)
Nagarro —Remote
- Full-time
- Remote
- Computer Science
- Master's degree
- Project management
Quick apply
7d
Tax Senior Associate - India
Graphite Financial Group,LLC —Remote
- Full-time
- Remote
- Master's degree
- Bachelor's degree
- Accounting
- Health insurance
- Paid time off
Quick apply
Regional Sales Manager - GBT Auto South (F/M/D)
Klüber Lubrication India Pvt. Ltd. —Remote
- Remote
- Sales
- Customer service
- Engineering
- Health insurance
Chief Human Resource Officer
MNJ Software —Remote
- Full-time
- Remote
- Google Suite
- English
- Microsoft Office
- Work from home
HyperCare Consultant - Entra ID
CrucialLogics Inc. —Remote
- Hybrid work
- Azure
- Computer Science
- DevOps
Quick apply
Consultant - Vault Safety
Veeva Systems —Remote
- Full-time
- Remote
- Computer Science
- English
- SQL
- Health insurance
- Work from home
Senior Technical Consultant, Platform Engineering - Azure
AHEAD —Remote
- Full-time
- Remote
- Azure
- Computer Science
- DevOps

I want to receive the latest job alerts for technical associate in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical associate jobs near remote

Data Engineer jobs in Remote

Research Fellow jobs in Remote

Software Engineer jobs in Remote

Platform Engineer jobs in Pune, Maharashtra

Senior Tax Associate jobs in Remote

Business Development Executive jobs in Remote

Senior Devops Engineer jobs in Remote

Senior Engineer jobs in Remote

Regional Sales Manager jobs in Remote

Principal Software Engineer jobs in Remote

Engagement Manager jobs in Remote

Data Entry jobs in Malviya Nagar, Delhi, Delhi

Data Engineer jobs in Chhattisgarh

Data Engineer jobs in Infopark Kochi, Kochi, Kerala

Freelance, Work From Home, Data Entry jobs in Gwalior, Madhya Pradesh

Data Analyst Trainee jobs in Bengaluru, Karnataka

Data Engineer jobs in Jaipur, Rajasthan

Data Engineer jobs in Rajagiri, Kochi, Kerala

Research Fellow jobs in Punjab

Work From Home, Research Analyst jobs in Bengaluru, Karnataka

Production Support Analyst

Endpoint Clinical -
Remote

Apply Now

Job details

Full-time
9 hours ago

Qualifications

B.Sc
Databases
SQL
IVR
Bachelor's degree
Organizational skills
AI
Communication skills
Time management

Full job description

About Us:

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.

The Production Support Analyst (PSA) is the primary contact for end users of endpoint Interactive Response Technology (IRT) systems. In addition, the PSA will provide support to the Client Services and Data Management teams as needed.

Responsibilities:

Provide excellent customer service to end users of endpoint IRT systems.
Triage and respond to incoming queries (phone/email), ensuring that all requests are addressed in an appropriate timeframe.
Troubleshoot technical and non-technical issues using documentation, system configuration, and other resources
Document all incoming queries in endpoint’s ticketing system.
Escalate to internal teams when issues cannot be resolved within the support team.
Review data change requests for clarity, completeness and impact.
Collaborate with Client Services and Customers as needed to ensure database updates are made in the spirit of the original request.
Make minor modifications and execute existing SQL Data Scripts for viewing project data and system configuration
Participates in conference calls and/or meetings with internal and external teams as needed.
Organize own workspace and deadlines to ensure timely completion of tasks.
Provide guidance and mentoring to associate PSAs.
Create and submit training and knowledgebase for review by senior or lead PSA.
Demonstrate appropriate decision-making and strong IRT trouble-shooting skills
Verify data changes by using SQL scripts and ensure database updates are made in the spirit of the original request.
This position requires weekend and holiday coverage.
Perform other duties as required.

Experience:

2-4+ years’ experience in a user-facing role, with an emphasis on providing troubleshooting assistance and technical support via the phone & email.
Ideal candidates should be adept communicators, able to provide guidance to non-technical users and ask questions that accurately and efficiently determine the customer’s need.
A proven ability to understand technical concepts and learn very quickly, including experience with SQL databases.
Some experience in the life science industry preferred.
High-level of attention to detail with excellent organizational skills and ability to multi-task.
Strong interpersonal skills with the ability to work effectively with a wide variety of professionals.
Previous experience working in a fast-paced, support-oriented environment.
Prior experience working with voice (IVR) web (IWR) and mobile (IMR) platforms is ideal.
Ability to troubleshoot to determine the source of a customer issue using provided reference sources, data and other tools.

Skills:

Strong attention to detail
Excellent organizational and time management skills
Excellent verbal and written communication skills
Technical aptitude
Adaptability/flexibility in a changeable, fast-paced environment
Ability to learn and apply new skills quickly
Critical thinking

Education:

BA/BS Degree and/or appropriate experience

#LI-MT #LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

technical associate jobs in remote

Production Support Analyst

Guidewire Software Developer

Data Engineer

Azure Data Platform Lead(India)

Engagement Manager - Remote Nonprofit Accounting Manager

Senior DevOps Engineer

Business Development Associate

Research Fellow

Proposal Writer

Senior Info Sec Engineer

SOC 2 Senior Manager (CPA US License) - India

Manager, Mainframe Systems Programming – CICS

Cloud Hosting SME

Associate Principal Engineer, Delivery (Core banking-DMS)

Tax Senior Associate - India

Regional Sales Manager - GBT Auto South (F/M/D)

Chief Human Resource Officer

HyperCare Consultant - Entra ID

Consultant - Vault Safety

Senior Technical Consultant, Platform Engineering - Azure

I want to receive the latest job alerts for technical associate in remote

Related Searches

Explore jobs in more locations

Responsibilities:

Experience:

Skills:

Education:

Jobseeker tools

Employer Tools

Browse

Stay Connected