Customer Service Executive Jobs in Delhi at CryptoMize - Check Out Customer Service Jobs For Freshers with Job Description, Role, Responsibilities, Salary. Role of Customer Service Executive is the provision of service to customers before, during, and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. From that perspective, customer service should be included as part of an overall approach to systematic improvement.
Customer Service Executive Responsibilities
A customer service executive is an individual who has authority to represent a community that intends to purchase a product. The term is most often applied to a representative of a company, or proxy, who works closely with a producer or developer to clarify specifications for a product or service. Maintaining a positive, empathetic and professional attitude toward customers at all times.
A customer service executive means he supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. Customer service representatives (CSRs), customer service advisors, or customer service associates (CSAs) interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.
Customer service executive roles and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. In the case of a sales customer service representative, customer service duties and responsibilities will include selling products and service to clients and processing payments.
About Us
CryptoMize is a Conglomerate Digital Agency with presence in 3 Continents evolving for a decade, having served elite clients such as Governments, Politicians, MNCs, Celebrities and HNIs in 30+ Countries. Over the years, we have garnered and trained a team of industry experts that are capable of providing the best quality results.
Location:
Delhi
Opening Status:
Available
Employement:
Full time
Job Type:
Permanent
Start Date:
Immediate
Salary:
Based on experience
Notice: The application for this opening can be submitted via the application form linked below, ONLY. Direct phone calls and emails will not be entertained.
Our Principles
These are some of the principles that we strongly believe in, preach and actually follow as well.
Commitments
We clearly commit what we can do, by when can we do it and how we would do it, And then we do it.
Confidentiality
We are extremely paranoid about protecting the confidentiality of what we do, for whom and how we do it.
Comfortability
We ensure comfortability of you and your team with ours, which can only come from complete transparency.
Capability
We keep improving our already awesome capabilities by investing all resources at our disposal.
Customer Service Executive Career Path
Customer Service Careers
Customer Service Executive Job Description
- It attracts potential customers by answering and suggesting customers about product and services
- Fulfilling customer needs to ensure customer satisfaction
- Main aim is to ensure excellent service standards and maintain high customer satisfaction
- Create and manages customer accounts
- Resolve customer complaints ,finding the cause of problem and then selecting the best solution to resolve the problem
- According to customer judgements manage financial accounts
- After collecting and analysing customer information prepare product and service report
- Coordinate with team to accomplished the targets
- Understand customer needs to achieve satisfaction
- Make positive relationship of trust through interactive communication
- Handle complaints and provide appropriate solutions
Customer Service Executive Skills
- Experienced in customer service profile and relevant field
- High school diploma and relevant field
- Track all the records of under and over achieving quota
- Ability to handle huge phone contact list and active listening
- Knowledge of CRM systems and practices
- Customer oriented and able to adapt different types of characters
- Excellent communication and presentation skills
- Multitasker and manage time effectively
Our Services
Know More About Us
Perception Perfection
CryptoMize is dedicated to ensure a prominent progress to how the world perceives you. We help you to establish your perception to the extent of perfection with our devised strategic plan and techniques.
Promotional Parlance
CryptoMize introduces you to Promotional Parlance which not only promotes your cause but provides a personalized-edge. Our solutions are tailored in a strategic way that attracts the audience in a way that they are most receptive to.
Public Relations
CryptoMize formulates a proactive strategy to amplify your Media Outreach without compromising your reputation. CryptoMize assists you in communicating with your intended audience to achieve a global outreach.
Political Catalysis
We bring efficiency to governance operations through intelligence and strategic thinking. By integrating digital approaches, CryptoMize seeks to improve Campaign Strategies and governance in general.
Policing Phronesis
CryptoMize, with the help of its special mix of Forensics and Consultancy, aims to handle all sorts of cyber crimes affecting your organisation and provide you with the best guidance for such situations.
Privacy Enforcement
CryptoMize is driven by the belief that none of your valuable data should go unprotected. Our experts put concerted effort to preserve your privacy in order to minimize the impact of cybercrime.
What Makes Us Different?
CryptoMize offers a full spectrum of elite services derived with preemptive analysis and strategic planning to our clients. We work efficiently with our proficient and proactive team by utilising extraordinary tools.
Collaboration with Dignitaries
We collaborate with highly influential and prominent personalities around the world. Being transcendental and visionary has its own benefits, our supremacy of being omnipresent empowers us to command, control and maneuver information from the internet.
01
Powerful Team
CryptoMize is the combination of a powerful team that works on a supportive, transparent and encouraging platform. With spontaneity and dedication to the advancement of technology, we aspire to be better at what we do for people who trust us with their information and projects.
02
Triple-Proof Approach
We execute a triple-proof approach from conducting thorough research, developing strong strategies, to guaranteeing information security. This proves beneficial for our clients to reach their desired goal.
03
Our Core Values
Trust
We seek to connect and build relationships with our clients.That is our core principle of our work ethic which we fully-abide to. We works on 3 principles: Respect, Honesty and Transparency.
Reliability
Commitment is an act, not a word. We believe in delivering and living up to your expectations. We have grown into a global agency only through our commitment to deliver and our reliability factor.
Safety
We are extremely paranoid about protecting our client’s safety of what we do, for whom and how we do it. We maintain absolute non disclosure and confidentiality to ensure that nothing sensitive goes out.
Passion
Our passion generates enthusiasm for what we do and how we do it. We inspire, find creative ways and nurture ideas with passion. We strategize based on audience attention.
Innovation
We believe in innovation, change and risk taking. With technology, we reinvent ourselves. Innovation is the reason how we are able to eliminate obstacles for cultivating growth.
Excellence
We ensure to maintain your eminence by reinventing ourselves with our core values that inspire excellence. We strive for quality in everything we do.
OUR PRESENCE
Our Journey So Far
Our presence is all across the globe. Our impact can be seen in 03+ continents and 30+ countries, we know how to shape people's digital lives. We have a vast range of projects, from running political campaigns, shaping people's perceptions to enforcing privacy, we work with a futuristic approach and always look ahead of time. We never restrict ourselves to specific sectors rather make sure that our services are requisites for any and everybody in the world. With our elite clientele we show supremacy of work and build trustworthy relationships. We believe intelligence is the future and aim towards collective good and growth of all!
3+
Our Presence
Successfully establishing ourselves globally in 3+ continents.
70+
Our Services
Giving us an edge over everyone else who is trying to solve similar problems.
10+
Years of Experience
Serving great value to our clients since the past decade.
NEVERENDING OPPORTUNITIES FOR YOU
Our Vision
In the days of yore, gathering intelligence was a matter of sending out spies. Today the world has changed, and intelligence is as much about technology as it is about people. We are redefining what it means to truly protect you and your business. From network security, to cloud recovery, to data recovery, CryptoMize focuses on your technology’s vulnerabilities so you can avoid pitfalls and stay ahead.
We have a singular vision – to be the ultimate ‘go-to’ company for digital reputation management. Our approach is holistic, covering reputation management, social media management, and crisis management.
We uncover security flaws in your technology, identify new threats, and create proactive measures to protect you.
We provide innovative IT solutions to clients of all sizes. Our expertise is in all levels of the information technology stack, including network architecture and cybersecurity.
Why Us?
Why are we so amazing?
YUMMY
Our awesome chef prepares freshly Maison-made breakfasts, lunches, diners, beverages, coffees everyday to provide the fuel you need to innovate and Execute Best Ideas.
EVENTS AND HACKATHONS
Want to organize, talk or attend an event? We give you two days per month to attend or organize team-buildings, conferences, trainings, meetups or hackathons.
COMPANY OUTINGS
Work hard, play hard! We have an in-house bar with a large choice of wines, beers and arcade games. Plus, we organize memorable & engaging team events at least twice a month.
Fun Days
Besides a day off, we present you with a day that is full of fun. You get to choose from a vast array of fun activities from outdoor activities to pool parties.
FLEXIBLE EVERYTHING
We choose to work in a flex office environment to grow new collaborative ideas and practices. We work in small product oriented teams to focus & execute faster.
NO DIPLOMAS REQUIRED
At CryptoMize, we don’t care about your degrees, we only care about what you know. Your skillset will be evaluated in regard to your technical experiences and skills.
