india cluster head Jobs – 107 Open Jobs Today

GM - Cluster Service Head
Vodafone Idea —Mumbai, Maharashtra
- Customer service
- Master's degree
- Bachelor's degree
5h
Cluster Sales Manager
English Browne India Limited —Delhi, Delhi
- ₹5,00,000 - ₹8,00,000 a year
- Full-time
- Microsoft Excel
- English
- Master's degree
Quick apply
Cluster Manager
Dr. Aravind's IVF Fertility & Pregnancy Centre —Chennai, Tamil Nadu
- ₹25,000 - ₹30,000 a month
- Full-time
- Bachelor's degree
- Business Administration
- In-person
- Cell phone reimbursement
- Flexible schedule
Quick apply
Branch Manager_Mumbai
Aditya Birla Group —Maharashtra
- Customer service
9d
Branch Manager - Retail sales - Ghaziabad
Aditya Birla Group —Uttar Pradesh
Branch Manager - Retail sales - Alwar
Aditya Birla Group —Rajasthan
Cluster Manager
Netplay Sports Pvt Ltd —Hyderabad, Telangana
- ₹60,000 - ₹70,000 a month
- Full-time
- Hybrid work
- Management
- English
- Master's degree
Quick apply
Branch Manager - Retail sales - Lucknow
Aditya Birla Group —Uttar Pradesh
Cluster Lead - Chandigarh
YuCollect —Chandigarh
- Full-time
- Sales
- Business development
- Computer networking
Branch Manager-Dehradun
Aditya Birla Group —Uttarakhand
- Customer service
13d
Branch Manager-Allahabad
Aditya Birla Group —Uttar Pradesh
- Customer service
10d
Account Director
Paytm —Bengaluru, Karnataka
- Sales
- AI
Branch Manager
IREP Credit Capita —Mahabubnagar District, Telangana
- Full-time
- English
- 12th Pass
- Bachelor's degree
- Health insurance
Assistant / Cluster Manager
Shakthi Healthy Fresh Meats —Unknown, Karnataka
Quick apply
Head of Cluster Video Multimedia (AM CSV)
Aumovio —Bengaluru, Karnataka
- Full-time
- English
- Master's degree
- Project management
Quick apply
Sales Manager – NVIDIA GPU & AI Infrastructure Sales
Kerner Norland —Gurugram, Haryana
- ₹10,00,000 - ₹20,00,000 a month
- Full-time
- Hybrid work
- Sales
- Business development
- AI
Quick apply
Sales, Sales Head
Della Group —Dadar, Mumbai, Maharashtra
- CRM software
- Sales
- Master's degree
Associate, Branch Manager, Consumer Banking Group
DBS Bank —Hospet, Karnataka
- Full-time
- Master's degree
- Computer skills
- MBA
Key Accounts Manager / Accounts Manager – Aerospace & Defence (A&D)
CoreEl Technologies —Bengaluru, Karnataka
- Sales
- Master's degree
- Bachelor's degree
BTL Sales Manager – Corporate Events & Activations
Reva Eventpro —Ahmedabad, Gujarat
- From ₹4,80,000 a year
- Full-time
- English
- Travel
- Computer networking
- Health insurance
- Cell phone reimbursement
Quick apply

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GM - Cluster Service Head

Vodafone Idea -
Mumbai, Maharashtra

Apply Now

Job details

5 hours ago

Qualifications

Customer service
Call center
Master's degree
Bachelor's degree
B2B
Relationship management
Business Administration
MBA
3G
Negotiation
4G/LTE

Full job description

Job Req ID: 49736

Location: Mumbai, Maharashtra, IN

Function: VIBS

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Job Purpose

To create and implement customer journeys in the cluster, ensure benchmark levels of service across the customer life cycle for Enterprise customers.

To drive customer satisfaction index, for enterprise business products, thereby increasing our wallet share.

2 .Key Accountabilities / Key Result Areas (Max 5)

Strategic

Define & Execute VIBS customer service strategy for fixed & mobility products in the cluster.
Provide thought leadership on local execution and capability to win more in the market place by enabling resources through best practises.

Operational

Manage cluster operations (Mobility &, fixed line), Back Office and Projects fulfilment. Monitor & review SLA compliance for customers across products, intervene proactively to ensure minimum SLA breaches
Build a strong service recovery mechanism through continuous engagement with internal stakeholders and C level customers, thereby creating a strong service proposition.

Developmental

Develop team through continuous training and certification thereby building capabilities, with specific focus on new lines of business (FL, cloud, IOT etc.)

3.Core Competencies, Knowledge, Experience, Technical / Professional Qualifications (Max 5)

15+ years of experience in leading a customer service team with exposure to managing service architecture for Enterprise customers.
Experience in managing CS partners such as call centre vendors, back office operations for a reputed organization
Proven track record in winning in the market place, with adequate B2B experience.

Technical / professional qualifications:

Desired Competencies/ Skills

Powerful influencing/ negotiation skills, effective relationship management skills and proven ability to function within a matrix organization
Experience in handling CS in a B2B environment
Experience in handling FL Service Support

Educational Qualifications

University Degree in Business/ MBA along with technical qualifications, or equivalent qualification

4.Key Performance Indicators (Max 5)

Drive Customer First agenda - RNPS and TNPS Scores

Leverage scale benefits and operating efficiencies – Reduce Cost to serve by building efficiencies in operations through FTR.

Drive core business by winning in our market place - Best in class matrices for leading our value proposition aided by adoption of our digital agenda.

Deliver big bets for driving future growth- Launch of New Services and Products

Churn Management & Customer engagement

5.Job purpose of Direct Reports & Dotted Reports

Direct Reports :

Area Service Manager

Technical service management lead

Fulfilment, Key Projects & Operations Manager

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Apply Now

Refine Your Search

cluster head jobs in india

GM - Cluster Service Head

Cluster Sales Manager

Cluster Manager

Branch Manager_Mumbai

Branch Manager - Retail sales - Ghaziabad

Branch Manager - Retail sales - Alwar

Cluster Manager

Branch Manager - Retail sales - Lucknow

Cluster Lead - Chandigarh

Branch Manager-Dehradun

Branch Manager-Allahabad

Account Director

Branch Manager

Assistant / Cluster Manager

Head of Cluster Video Multimedia (AM CSV)

Sales Manager – NVIDIA GPU & AI Infrastructure Sales

Sales, Sales Head

Associate, Branch Manager, Consumer Banking Group

Key Accounts Manager / Accounts Manager – Aerospace & Defence (A&D)

BTL Sales Manager – Corporate Events & Activations

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