delhi software development specialist Jobs – 110 Open Jobs Today

Product/Application Support Specialist
WIN Home Inspection —Delhi
- Rotational shift
- Remote
- Software troubleshooting
- English
- Communication skills
2d
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Product/Application Support Specialist

WIN Home Inspection -
Delhi

Apply Now

Job details

2 days ago

Qualifications

Software troubleshooting
English
Application support
Communication skills

Full job description

ABOUT THE PRODUCT/APPLICATION SUPPORT SPECIALIST:
We are seeking a Product/Application Support Specialist to provide expert assistance to users of cloud-based business applications. This role emphasizes understanding the business functionalities and features of applications to guide users, troubleshoot usage issues, configure settings, and support updates. The ideal candidate is user-focused, knowledgeable in business applications, and skilled in delivering solutions that align with user and business needs.

KEY DUTIES AND RESPONSIBILITIES:

Apply business and application knowledge to become a Subject Matter Expert in various cloud-based software applications, websites, and intranet portals.

Support users by explaining application features and functionalities, helping them navigate the software, and addressing queries effectively.

Configure cloud-based business applications to meet user needs and resolve issues promptly with a high level of responsiveness.

Monitor the ticketing system to prioritize and promptly resolve user requests, focusing on feature usage and business needs.

Communicate issue resolutions clearly to stakeholders and seek clarifications as needed to ensure user satisfaction.

Maintain product feature guides, FAQs, and issue resolution documentation in a ticketing and knowledge management system.

Participate in the rollout of new features, updates, and application enhancements, ensuring users understand the changes and their benefits.

Collaborate with cross-functional teams to provide insights on common user challenges and recommend improvements.

REQUIRED QUALIFICATIONS:

2 - 5 years of experience in supporting business applications on cloud-based platforms.

Exceptional ability to provide user support and guide users in understanding and utilizing application features.

Open to working in a rotational shift schedule to meet global user needs.

Strong interest in continually learning new technologies, applications, and skills.

Excellent analytical and problem-solving skills, with a focus on user experience.

Outstanding verbal and written communication skills in English, with the ability to explain complex concepts in simple terms.

Strong work ethic, high integrity, and a positive attitude towards supporting users.

WHAT WE OFFER :

Highly inclusive and collaborative culture built on mutual respect

Focus on core values, initiative, leadership and adaptability

Strong emphasis on personal and professional development

Flexibility to work remotely and/or hybrid indefinitely

ABOUT WIN :

Founded in 1993, WIN is a highly innovative PropTech company, building new disruptive software platforms and products for the massive real estate industry. We have the stability and brand recognition as a 30-year old company along with the curiosity and energy of a start-up. We are an Entrepreneur 500 company, Entrepreneur Fastest Growing company, and recognized as the Most Innovative Home Services Company.

OUR CULTURE :

Our colleagues are driven by curiosity and tinkering and a desire to make an impact. They enjoy a culture of high energy and collaboration where we listen to each other with empathy, experience personal and professional growth, and celebrate small victories and big accomplishments. Click here to learn more about our company and culture: https://www.linkedin.com/company/winhomeinspection/life

Apply Now

Refine Your Search

software development specialist jobs in delhi

Product/Application Support Specialist

Training Experience Specialist

Senior Node,js Developer

HR ( Human Resources)

Cisco UCCE and Webex Contact Center Specialist

Interior Designer

Architectural Servicenow

Multimedia Developer

Recruitment Specialist

Senior HR Executive

CX Solutions Consultant

Black Hat Marketing Expert

Marketing Executives

Sr AI Deployment Specialist

Client Servicing Executive

SEO Researcher

Senior Software Engineer (Backend Developer)

Medical Content Writer

Senior Frontend Developer

Video Designer

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