Hunter Marshall remote recruitment is pleased to open applications for the position of Remote Ecommerce Operation Executive with a leading pioneering Irish manufacturer of innovative surface solutions. They are a global leader in cutting-edge commercial wallcoverings, films, paints and plasters, reaching customers in over 20 countries across five continents. Their products are used by NASA, Coca Cola, BMW, SAP, Hertz, Audi, Cisco, RAF, AirBnB, Accenture, NHS, Glaxo, McAfee, ALDI, Tesco and many others.
The successful candidate will remotely join an Irish company operating internationally, you can enjoy European working culture, paid time off and work. You will be a part of a positive workplace culture where they recognise people's efforts and support them on their career journey.
Hunter Marshall is a remote recruitment specialist bringing the best remote working people together with great Irish and UK employers.
Key Tasks
Order & Operations Management
- Daily processing and monitoring of ecommerce orders across all regional WooCommerce sites
- Orders import/export between systems (WooCommerce, inventory management system, CRM)
- Liaising with the logistics team to handle fulfilment exceptions
- Managing order-related customer queries in coordination with the sales team
- Metorik order reporting and operational dashboards
Marketplace Operations (Amazon & Others)
- Shipping management, FBA/FBM monitoring, and resolving fulfilment issues
- Account health monitoring, policy compliance, and case management with Amazon support
- Working alongside the Marketplaces Lead and Amazon freelancer
Inventory Management
- WooCommerce, Amazon, and inventory management system sync checks and testing
- High-level inventory system health checks and ongoing system-functioning oversight
- Coordinating with the internal developer/freelancer on inventory system fixes, sync issues, and issue resolution
Website Management & Technical Ops
- Raising, briefing, and QA-ing website fixes with the web development freelancer
- First-line technical troubleshooting across regional sites (checkout, tracking, plugin issues)
- Monitoring add-to-cart failures and checkout errors across regional sites, and escalating for resolution
- Testing site functionality after updates and deployments
- Regular website health checks across all regional domains (uptime, broken links, plugin status, security, etc.)
- Working closely with the UX/UI team on technical updates and CRO-related fixes across regional sites
Customer Profile & CRM Operations
- Managing online customer profiles and account data within the WooCommerce CRM
- Spam filter configuration, monitoring, and clean-up across customer-facing forms and accounts
- Regular spam, security, and customer data hygiene checks
Cross-departmental Issue Resolution
- Acting as the operational bridge between sales, marketing, design, dev, and external teams
- Owning resolution of technical glitches affecting sales accounts and inter-departmental workflows
- First responder for site and ops issues raised by any internal team
- Tracking and reporting on ecommerce–sales related issues
Ecommerce Merchandising
- Managing product listings, pricing updates, and promotional setups across WooCommerce
- Regular product description QC across all regional sites — accuracy and consistency checks (content team owns production)
- Ensuring product page accuracy, imagery, and content consistency
- Supporting A/B tests and CRO initiatives on key pages and checkout
Customer Reviews & Reputation
- Owning the post-purchase review workflow: gathering customer data, updating contacts in the backend, and triggering review requests on the defined schedule
- Coordinating review collection across regions
Reporting & Documentation
- Maintaining SOPs and handover documentation for all operational processes
- Contributing to weekly reporting and monthly KPIs
Key Requirements
Must-Haves
- 5+ years in ecommerce operations or a senior ecommerce executive role
- Hands-on WooCommerce experience (product management, orders, settings)
- Amazon Seller Central / marketplace operations experience — shipping, account health, and case handling
- Familiarity with CRM tools and order management tools (Metorik or similar)
- Proven ability to coordinate across departments and resolve technical and sales-account issues independently
- Experience managing customer profiles, CRM data hygiene, spam filters, and ongoing website health monitoring
- Strong attention to detail — owns issues end-to-end without handholding
- Strong communicator, comfortable liaising across teams and with external developers/freelancers.
Preferable:
- Experience using Claude or other AI tools for daily work and process automation
- Basic front-end knowledge (HTML/CSS) — enough to brief developers accurately and QA their output
- Experience with CRO tools (Hotjar, VWO, or similar)
- Multi-region ecommerce experience
- Experience working with internal inventory systems
Pay: ₹70,000.00 - ₹80,000.00 per month
Benefits:
Application Question(s):
- Have you managed multi-region or international ecommerce stores?
- How many years of hands-on WooCommerce experience do you have?
- Which WooCommerce functions have you managed?
Work Location: Remote
