pune maharashtra email chat support Jobs – 100 Open Jobs Today

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Enterprise Support Engineer (GOC) - THG India
THG Ingenuity —Pune, Maharashtra
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Executive - Customer care

Kohler India Corporation -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

SAP
Upselling
English
12th Pass
Bachelor's degree
Plumbing
Customer support
Hindi

Full job description

About Us

At Kohler, our mission is to help people live gracious, healthy, and sustainable lives. We believe that empowering our associates is essential to making this vision a reality. That’s why we invest in personal and professional growth, encourage collaboration across teams and functions, and offer a comprehensive wellness package that supports the well-being of every team member.

Kohler is an equal opportunity employer. Along with competitive compensation and benefits, we offer something more enduring—a legacy built on bold innovation, creative excellence, and a deep commitment to our people and communities. Learn more about our culture and career opportunities at www.kohler.co.in/careers.

Our approach to hiring reflects our commitment to Global Inclusion. We recruit, hire, and promote qualified individuals in all roles without regard to race, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, or disability. If you are an individual with a disability and require reasonable accommodation during the recruitment process, please let your recruiter know so we can support you appropriately.

Executive - Customer care

Job Description

Job Description: Executive - Customer Care at Kohler Co.

Kohler Co. is looking for a highly motivated and experienced individual to join our team as an Executive - Customer Care. In this role, you will be responsible for leading our customer care team to deliver exceptional service and support to our valued customers.

Role and Responsibility:

Handle Inquiries: Answer inbound/outbound customer inquiries via email, voice, chat (and other media) by diagnosing product issues and taking appropriate actions.
Ticket Assignment: Use technology (software like Sales Force, SAP) to assign requests / tickets to the relevant field team for resolution.
Procedure Implementation: Assist in implementing procedures to maximize uptime on email and phone coverage.
Escalation: Escalate unresolved issues according to the escalation matrix and ensure timely resolution.
Technical Understanding: Read and understand technical publications, diagrams, and specification documents.
Upselling: Promote Kohler products and accessories as appropriate.
In addition to working with end-users of products, also perform advance troubleshooting and advice specification guidelines with plumbers, designers and retail, wholesale and showroom personnel
In addition to troubleshooting, also walk end customer and trade professionals through step-by-step installation and/or repair of Kohler and Sterling products
Effectively use Customer Care Center technology (i.e. customer registration software, portal, SAP, Intranet, Internet, email, phone system, scheduling software) and all other tools/resources available, including technical literature and price books

Qualifications:

12th Pass required. 3 Year Bachelors’ degree preferred.
2+ years of experience working in international customer care team (US, UK preferred).
Knowledge in support for trouble shooting of products (e.g., plumbing, electronics, whitegoods, durables, equipment etc.) are added benefits
Ability to collaborate effectively with colleagues and contribute to a cohesive team environment.
Proficient in conveying information clearly and persuasively, both verbally and in writing in English.
Proficient in conveying information clearly and persuasively, verbally in Hindi (writing skill is optional).
Skilled in negotiating solutions that satisfy customer needs while aligning with company goals.

Working Conditions:

This is a full-time role based in our customer service Pune office.
The includes evenings and weekends working to meet customer demands, as we operate 24/7 with rotational shifts and weekly offs.
Willingness and ability to work in rotating shifts, including early mornings, late evenings, overnight, weekends, and overtime as needed
This job description is not intended to be all-inclusive. Employees may be required to perform other related duties as assigned by the supervisor.

Mandatory Skills

Customer Support, Customer Care, escalations, Complaints, Voice Process, Blended Process, International Voice, Customer Care Executive

Location

Pune, Maharashtra, India

Experience

2 to 5 years

Apply Now

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