remote customer experience analyst Jobs – 161 Open Jobs Today

Associate Manager, IT
Thermo Fisher Scientific —Remote
- Full-time
- Remote
- Management
- Customer service
- Supervising experience
4d
Senior Analyst
Cimpress —Remote
- Remote
- Merchandising
- SQL
- Marketing
- Work from home
Quick apply
Senior Product Analyst
Tala —Remote
- Full-time
- Remote
- SQL
- Analysis skills
- Analytics
Quick apply
Senior SEO Manager – AI Optimization (SaaS) (WFH)
Outsource Bigdata —Remote
- Full-time
- Remote
- Computer Science
- Marketing
- Master's degree
- Work from home
Lead Analyst
Sun King —Remote
- Full-time
- Remote
- Azure
- Master's degree
- SQL
Quick apply
Team Member (SQL DBA)
MNJ Software —Remote
- Full-time
- Remote
- Oracle
- English
- Master's degree
- Work from home
Business Systems Analyst 2
Twilio —Remote
- Remote
- Salesforce
- ERP systems
- Analysis skills
- Paid time off
Service Delivery Manager
DigitalXC —Remote
- Remote
- DevOps
- Agile
- Communication skills
Knowledge Analyst II, Bags & Leather Goods
Entrupy —Remote
- Remote
- Research
- Quality control
- Communication skills
Quick apply
Accessibility Business Analyst
Deque Systems —Remote
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- JavaScript
- Flexible schedule
Quick apply
5d
Sr.Program (Tech) Analyst
Anaplan —Remote
- Email
- Remote
- Mentoring
- Software development
- Agile
Quick apply
Business Analyst (Enterprise Asset Management – KloudGin City and Municipal Implementation)
Kloud Gin —Remote
- Full-time
- Remote
- Project management
- Bachelor's degree
- Communication skills
Alliance Operations Analyst III - IN
Rackspace —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Marketing
- Project management
4d
ServiceNow Business Process Consultant
AHEAD —Remote
- Remote
- Agile
- AI
- Communication skills
Content Analyst
AlphaSense —Remote
- Remote
- Google Suite
- Microsoft Excel
- Data analysis skills
Technical Support Analyst
CSG —Remote
- Weekend availability
- Remote
- Oracle
- Computer Science
- English
ServiceNow ITSM CSM Developer
DataLunix Technologies —Remote
- Full-time
- Remote
- Customer service
- JavaScript
- APIs
- Work from home
Quick apply
5d
Modeling & Simulation Specialist Associate
General Dynamics Information Technology —Remote
- ₹64,230 - ₹74,750 a year
- Remote
- B.Sc
- Bachelor's degree
- Travel
- Paid time off
ServiceNow Engineer
XO Health Inc. —Remote
- ₹30,00,000 - ₹35,00,000 a year
- Remote
- Azure
- DevOps
- HIPAA
- Health insurance
Quick apply
Technical Support Analyst Lead
CSG —Remote
- Weekend availability
- Remote
- Oracle
- Computer Science
- English

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Associate Manager, IT

Thermo Fisher Scientific -
Remote

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Job details

Full-time
4 days ago

Qualifications

Jira
CI/CD
ISTQB Certification
Six Sigma Certification
ITIL Certification
Management
Waterfall
Customer service
Test management tools
Selenium
Functional testing
Supervising experience
Quality assurance
Bachelor's degree
System testing
Continuous integration
Certified Scrum Master
Software testing
Agile
Integration testing
Application support
Leadership
Communication skills

Full job description

Work Schedule

Other

Environmental Conditions

Office

Job Description

The Associate Manager, IT is responsible for leading a team that supports and maintains quality assurance activities across enterprise and business-critical applications. This role combines people leadership, test management, and operational excellence to ensure high-quality application releases and reliable business operations.

The role will partner closely with business stakeholders, application teams, project managers, vendors, and cross-functional IT teams to ensure effective test planning, execution, defect management, and release readiness.

Key Responsibilities

Lead, mentor, and develop a team of technical engineers and analysts.
Conduct performance reviews, goal setting, coaching, and career development planning.
Foster a culture of accountability, collaboration, continuous improvement, and quality-first delivery.
Set clear expectations for team priorities, deliverables, service standards, and performance outcomes.
Ensure adherence to ITIL processes, including Incident, Problem, Change, and Service Request Management.
Track, prioritize, and coordinate defect resolution with application, development, business, and vendor teams.
Support team members in resolving blockers, managing escalations, and navigating competing priorities.
Partner with business stakeholders to understand requirements, acceptance criteria, testing scope, and priorities.
Collaborate with project managers, business analysts, developers, application support teams, and release teams to support delivery timelines.
Manage third-party vendors and application support partners to meet contractual SLAs.
Promote effective communication across business, IT, vendor, and cross-functional teams.
Identify opportunities for automation, process improvement, standardization, and service optimization.
Support audit readiness and compliance activities, including documentation, evidence collection, and validation support where applicable.
Ensure data privacy, access controls, and security standards are followed across supported applications.

Education & Experience

Advanced Degree with 3+ years of relevant experience or
bachelor’s degree with 5+ years of experience in software testing, application delivery, or enterprise application support in large, global environments
Preferred fields: Computer Science, Information Technology, or related discipline
1–3 years of supervisory or people management experience

Technical & Functional Skills

Strong experience in test management and QA processes.
Working knowledge of ITIL service management practices; ITIL certification preferred.
Experience with functional testing, regression testing, integration testing, system testing, and UAT support.
Familiarity with automation tools such as Selenium, Playwright or similar tools.
Experience with test management and defect tracking tools such as Jira.
Understanding of Agile, Waterfall, or hybrid delivery methodologies.
Basic understanding of CI/CD pipelines and automation integration within release processes.
Ability to track metrics, prepare status reports, and communicate quality risks clearly.
Proven ability to manage priorities across multiple projects, applications, and stakeholders.
Strong problem-solving skills, including structured defect analysis and resolution follow-up.
Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
Strong customer service mindset and relationship-building skills.
Demonstrated interest in process improvement, automation growth, and operational excellence.
Experience working in cross-functional and global teams.

Preferred / Nice to Have

ISTQB, Agile, Scrum or similar certification.
Six Sigma Green Belt or Black Belt.
Experience in regulated environments such as pharmaceutical, life sciences, healthcare, or manufacturing.
Knowledge of GMP and Computer Systems Validation.
Experience supporting testing for applications impacting 50 -100+ users.

Working Hours:

India: 05:30 PM to 02:30 AM IST

Apply Now

Refine Your Search

customer experience analyst jobs in remote

Associate Manager, IT

Senior Analyst

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