Tech Lead - Automation N
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Principal Consultant-Salesforce Agent Force Developer (Sales Service Einstein & Data Cloud) We are looking for an experienced Salesforce Agent Force Developer with deep expertise across Sales Cloud Service Cloud Einstein AI and Data Cloud. The ideal candidate will play a key role in designing developing and integrating intelligent data-driven Salesforce solutions that empower business teams with actionable insights automation and seamless customer experiences. As a Salesforce developer you will take end-to-end ownership of your product in a modern Dev Ops culture. You will be responsible for the design development testing and operations and deliver incrementally in iterative cycles. You will have an Agile mindset and keen interest in software engineering across a range of technologies. Responsibilities: - Design and develop scalable Salesforce solutions leveraging Agent Force (AI-powered automation and insights) - Implement and customize core Sales and Service Cloud functionalities such as Leads Opportunities Accounts Cases Entitlements and Knowledge. - Build and optimize Lightning Web Components (LWC) Apex classes Flows and integrations - Leverage Salesforce Einstein AI for predictive analytics opportunity scoring case routing and automated insights - Integrate and unify customer data using Salesforce Data Cloud for advanced segmentation audience activation and personalization - Collaborate with cross-functional teams to define design and deliver AI-driven customer journeys and sales productivity tools. - Ensure high code quality performance and maintainability through CI/CD and Dev Ops best practices using tools like Azure Dev Ops Git and Jenkins. - Partner with architects and data engineers to enable real-time data pipelines between Salesforce and enterprise data platforms
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)CNCF (Cloud Native Computing Foundation), Red Hat Certified Engineer (RHCE) - Red HatRed Hat
Required Skills
Agile Methodology, Client Relations, Collaboration Tools, Cora APFlow, Design Thinking, Executive Presence, Inclusion, People Leadership, Personal Effectiveness, Risk Management, Storytelling
Language
English
Language Proficiency -
Advanced - C1
Additional Job Location -
Job Type
Regular
Master Skill List -
Automation N
Remote Type -
Office
Work Shift -
Day Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
