Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
We're looking for a hands-on technical leader to design, build, and produce GenAI Voice Bot solutions that improve healthcare operations and patient outcomes. You will own end-to-end delivery-from problem framing and data pipelines to models, and ongoing monitoring-while mentoring a small team and partnering with product and design stakeholders.
Primary Responsibilities:
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Lead and contribute to the design and hands-on implementation of Gen AI Voice bots that enables Optum to deliver self-service voice bot solutions
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Leverage AI assisted tools for design, implementation, code reviews, and testing
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Lead the creation of comprehensive design documentation and architectural diagrams to clearly communicate system structure, data flow, and integration points across teams and stakeholders
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Architect and maintain robust backend services using Python and Java frameworks (e.g., FastAPI, Spring Boot), with a solid emphasis on security, performance, and observability
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Containerize Gen AI projects and implement CI/CD pipelines using tools like GitHub Actions
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Collaborate with Tech Leaders, Product Owners, Scrum Masters, and SMEs to translate complex business needs into scalable technical solutions
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Take ownership of complex issues across the stack, driving resolution through root cause analysis and cross-functional collaboration
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Lead incident response and production support efforts, including real-time debugging, root cause analysis, and long-term remediation planning
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Stay ahead and drive innovation on emerging Gen AI technologies, frameworks, and industry trends to inform solution design and strategic direction
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Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
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B.Tech/MCA/Msc/MTech (Minimum 16 years of formal education, correspondence courses are not relevant)
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12+ years of work experience in Product companies
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10+ years of software development experience, with 1+ years in Gen AI engineering
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5+ years of full-stack development experience with Python or Java and RESTful APIs
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2+ years in DevOps and CI/CD using GitHub Actions
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Experience in building LLM based Gen AI applications, AI agents or copilots using frameworks like AWS SDK and OpenAI SDK
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Experience in voice LLMS gpt-realtime or AWS Nova Sonic
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Experience with the challenges of delivering and monitoring LLM based cloud systems into production
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Experience with distributed storage technologies like NFS, HDFS, Ceph, S3 as well as dynamic resource management frameworks (Mesos, Kubernetes, Yarn)
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Solid experience in Core Java, Spring, Struts, and Hibernate/Spring Data JPA
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Solid understanding of microservices, service-oriented architecture, and API gateway patterns. Experience with performance improvement strategies, caching, threading, parallel processing
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Expertise in backend development using Python or Java, including frameworks like FastAPI, Spring Boot
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Exposure to agile development process
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Ability to program (structured and OO) with one or more high level languages, such as Python, Java, C/C++, Ruby, and JavaScript
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Proven solid communication skills with the ability to explain complex technical concepts to diverse audiences
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Proven proactive approach to spotting problems, areas for improvement, and performance bottlenecks
Preferred Qualifications:
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Work experience in Agile/Scrum Methodology
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Work experience in product engineering
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Knowledge of Snowflake and Bigdata
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Knowledge of SAFe
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Knowledge of US Healthcare domain, in general and Payment Integrity, in particular
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
#NIC
