As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Business Summary
Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!
Position Responsibilities
Design & Architecture-
Own end-to-end technical solution design — from requirements through architecture, implementation, and post-launch stability — for the team's most complex initiatives
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Lead solution design using PHP, JavaScript, Workato, APIs, and Web Services; ensure solutions are scalable, maintainable, and aligned with established governance standards
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Evaluate tradeoffs across tools, platforms, and architectural patterns; produce documented recommendations that account for both short-term delivery needs and long-term operational cost
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Anticipate downstream impacts, performance bottlenecks, and operational risk during the design phase — not as an afterthought in retrospect
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Author and maintain Architecture Decision Records (ADRs) and technical design documents for all major solution components
AI, Automation & Integration-
Apply AI, automation, and agentic architectures to complex business problems at production scale — designing for reliability, observability, and graceful failure
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Lead the integration of AI-enabled components (LLM workflows, intelligent routing, agentic tools) into the team's operational platform
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Design and oversee integrations between Deltek's CS platforms (Oracle Service Cloud, Salesforce, Gainsight) and internal data systems, ensuring data integrity, performance, and auditability
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Evaluate new AI frameworks, LLM providers, and automation platforms; provide grounded, implementation-level recommendations rather than theoretical assessments.
In your first year, you can expect to:
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Own the end-to-end design and delivery of major integrations and AI-enabled components from architecture through deployment and post-launch stability
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Lead solution design for the team's most complex problems using PHP, JavaScript, Workato, APIs, and Web Services
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Evaluate technology and platform tradeoffs and make defensible, documented recommendations that balance short-term delivery with long-term maintainability
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Apply AI, automation, and agentic architectures to business problems at production scale — not as experiments, but as shipped systems
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Anticipate performance, operational, and security risks before they reach production; design with those constraints in mind from day one
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Set engineering standards and review the work of IC1/IC2 engineers, making them better through structured feedback and clear design expectations
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Partner directly with CS operations leadership and cross-functional stakeholders to translate ambiguous business needs into concrete technical strategies.
Must-Have Technical Skills-
PHP and JavaScript: Production depth: You have designed, shipped non-trivial systems in these languages.
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Integration architecture: You have designed system-to-system integrations not just consumed APIs. You understand data flow, transformation logic, error handling, retry strategies, and idempotency.
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AI / LLM applied experience: You have built or led the build of AI-assisted workflows, LLM-based tools, or agentic systems in an operational or product context. You know the difference between a demo and a production-grade AI system.
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Relational databases: Query and schema design: You write optimized SQL, design schemas with long-term maintainability in mind, and understand when a query will cause production problems before it does.
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Full-stack troubleshooting at depth: You can diagnose complex, multi-layer issues across front-end, API, back-end, and database — and trace the root cause without being handed a reproduction case.
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Technical tradeoff analysis: When evaluating tools, platforms, or approaches, you can articulate the tradeoffs clearly not just pick what you know best and document the rationale in a way that holds up six months later.
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Documentation and design artifacts: You produce architecture diagrams, solution designs, and technical decision records that others can act on — not just notes for yourself.
Qualifications
- Education: Bachelor's degree in Computer Science, Electrical or Electronics Engineering, or a related technical discipline. Equivalent demonstrated experience considered.
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Experience: 4–7 years of hands-on experience in software engineering, systems integration, or closely related work, with at least 2 years at a level where you have owned technical design decisions — not just implemented them.
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Coding evidence: A portfolio, GitHub profile, architecture document, or production system you can speak to in depth. At IC3, we expect you to be able to walk through a non-trivial design decision you made and defend the tradeoffs.
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AI / ML: Practical, production-level experience with LLMs or AI tooling — not just prompt engineering or personal experimentation. Familiarity with frameworks such as LangChain, OpenAI APIs, or similar platforms is a strong plus.
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Collaboration model: Comfortable working as a technical authority in a distributed team. The role requires regular IST overlap with US East/Central stakeholders (approximately 2:00 PM – 11:00 PM IST for at least part of the week).
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Language: Strong written and spoken English. At IC3, much of your influence operates through written design documents, async reviews, and stakeholder communications. Precision in writing matters.
Career Interests
Engineering
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