Job Title: Manager – DB & DC Training | Wealth Domain (Alight)
Role Overview
The Manager – Wealth Domain Training will lead the end-to-end capability strategy for Defined Benefit (DB) and Defined Contribution (DC) administration, driving scalable learning solutions that enhance service delivery, operational excellence, and client outcomes.
This role combines domain leadership, training governance, team management, and business partnership, with a strong focus on Training Needs Identification (TNI), continuous capability uplift, and measurable impact on KPIs.
Key Responsibilities
1. Training Strategy & Capability Leadership
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Define and execute a comprehensive learning strategy for DB & DC administration
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Build role-based capability frameworks and certification pathways across operations
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Own Training Needs Identification (TNI) in partnership with operations, QA, and clients
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Drive continuous capability evolution aligned with business growth, regulatory changes, and client expectations
2. DB & DC Domain-Centric Content Development
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Develop and govern high-quality learning content across:
- Defined Benefit (pensions, actuarial basics, calculations, plan rules)
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Defined Contribution (401(k), contributions, withdrawals, compliance)
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Create modular, scalable learning assets (SOP-aligned, scenario-based, role-based)
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Build advanced learning solutions including simulations, case studies, and real-life scenarios
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Ensure content standardization and version control across geographies
3. Learning Delivery & Execution Excellence
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Lead large-scale learning delivery across global teams (ILT, VILT, e-learning)
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Drive new hire bootcamps, cross-skilling programs, and Train-the-Trainer (TTT) initiatives
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Establish consistent delivery standards, trainer certification, and quality audits
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Enable just-in-time learning and knowledge reinforcement mechanisms
4. Business Partnership & TNI Governance
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Partner with operations, QA, client delivery, and transformation teams
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Conduct regular TNI cycles using data (QA defects, SLA misses, productivity trends)
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Translate business needs into structured training roadmaps and action plans
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Act as a trusted advisor to leadership on capability risks and solutions
5. Training Effectiveness & Performance Impact
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Define and track training effectiveness metrics linked to business outcomes
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Measure impact on:
- SLA adherence
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Productivity & cycle time
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Quality & error reduction
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Implement data-driven insights and feedback loops for continuous improvement
6. Compliance, Risk & Audit Readiness
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Ensure training compliance with ERISA, SOC, data privacy, and client-specific requirements
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Drive mandatory certifications, audit readiness programs, and documentation governance
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Partner with risk and compliance teams to mitigate operational risks through training
7. Digital Learning & Transformation
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Leverage LMS, learning analytics, and digital platforms to scale learning
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Introduce blended learning approaches (microlearning, AI-enabled learning, simulations)
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Support automation and transformation programs through capability building
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Build a knowledge ecosystem (playbooks, knowledge hubs, reusable assets)
8. Team Leadership & Capability Building
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Lead and develop a high-performing team of domain trainers
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Establish trainer capability standards, certification, and career progression paths
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Drive a culture of learning excellence, innovation, and accountability
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Manage capacity planning, workload allocation, and performance management
Key Skills & Competencies
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Deep expertise in Defined Benefits & Defined Contributions administration
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Strong instructional design and adult learning methodologies
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Expertise in TNI, capability frameworks, and performance consulting
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Excellent stakeholder management and influencing skills
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Data-driven mindset with strong analytical and problem-solving abilities
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Experience with LMS, digital learning tools, and learning analytics
Qualifications
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Bachelor’s degree (required); MBA or equivalent preferred
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Certifications preferred:
- Instructional design / learning certifications (e.g., ATD, CPTD preferred)
Experience
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12–16 years in Wealth / Retirement / Pension Administration
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6–8 years in training, capability building, or learning leadership roles
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Proven experience managing training teams and large-scale learning programs
Our story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
Our Values:
Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – Be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.
It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
Alight requires all virtual interviews to be conducted on video.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected].
Equal Opportunity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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