Overview:
Would you like to help enrich the lives of learners around the world?
RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future.
At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.
What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.
RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).
Visit us here to find out more: www.rm.com
We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.
Responsibilities:
RM Broadband develops, delivers and supports RM‘s Internet services product portfolio, primarily focussed on the schools and education sector. RM Broadband have been providing Internet services since 1995 and currently supplies them to over 3000 sites and 1.5 million users.
Services include leased line, FTTP, FTTC or 4G/5G Internet connectivity; RM SafetyNet web filtering; managed firewalls; remote access VPNs and managed WAN services.
The job holder will work within the Broadband Infrastructure development team, and will be responsible for the architecture, technical development and 4th line operational support of various ISP-based products and services. Additionally, you will provide pre-sales support for more complex technical implementations to our sales teams.
Working across both networking and server disciplines, this varied role will require deep understanding of many technologies, for example: Juniper service provider networking, FortiGate firewalling, virtualisation, Linux servers and Python scripting for automation.
The job holder will work at all stages of the development life cycle, from conception or initial user requirements through design, development, testing, operational and delivery handover and product maintenance.
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Provide technical support for the development, implementation and maintenance of our network, server infrastructure and associated ISP services in a project-oriented environment.
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Act as a subject matter expert for our network infrastructure.
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Maintain physical and logical design documentation to ensure consistency and compliance with all relevant industry standards.
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Assist with the ongoing support and operational function of the ISP network and associated services, providing a 4th line support role for escalated support requests from our operations teams.
- The job holder will be tasked with identifying and implementing improvements to the RM Broadband estate to improve service to our customers, increase operational and delivery efficiency, reduce costs and help grow the RM Broadband business.
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You will act as mentor and coach to more junior members of the team and facilitate a close working relationship across the UK and India development and operations teams. You will provide technical training, share and embed best practice and processes and ensure these are adhered to.
Experience:
Exp:-10+yrs
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Significant experience developing and operating ISP or large enterprise related infrastructure.
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Skilled in leading network projects and providing senior-level technical support.
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Strong analytical and problem-solving skills; able to simplify complexity and deliver practical solutions.
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Be a strategic thinker who can communicate network concepts to technical and non-technical stakeholders.
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Expertise in service provider technologies, including MPLS, BGP, OSPF, IPv4 and IPv6, inter-provider connectivity.
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Knowledge of Juniper networking, in particular the MX series routers, SRX firewalls and EX/QFX switches.
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Experience with next generation firewalls, in particular the Fortinet firewall stack and their deployment in SD-WAN configurations.
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Technical knowledge and operational experience of Linux environments (RedHat and Ubuntu), LVS load balancing, web proxies, SMTP and e-mail filtering, DNS.
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Familiarity with monitoring and observability stacks (Prometheus, Grafana, Zabbix, ELK or equivalents).
The following qualifications are desirable:
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JNCIP-SP or CCNP Service Provider or equivalent
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NSE4 or higher Fortinet certification
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RHCE (Red Hat Certified Engineer)
