Role Summary & Role Description:
We are seeking a Production Support Engineer with 6-10 years of experience to support day-to-day operations of the RSA Archer GRC platform. This role involves monitoring system health, resolving incidents, managing user access, and working with technical teams to support configurations and upgrades. The ideal candidate will have a keen interest in GRC platforms, good troubleshooting skills, and a willingness to learn and grow in a fast-paced enterprise environment.
Core/Must have skills:
Provide L2/L3 production support for Archer GRC applications and related integrations.
Experience in archer configuration, access management , workflows , notifications, and data imports.
Support Archer platform upgrades, patching, configuration changes, and deployment activities.
Manage Archer data feeds, questionnaires, workflows, access controls, and custom objects.
Coordinate with infrastructure , databases, cloud, and application team during outages.
Participate in change Management , release and deployment activities
Monitor application health, troubleshoot incidents, and resolve production issues within SLA timelines.
perform and automate routine activates such as job Monitoring & Scheduling , Services restart and environment checks( services restart)
closely with business stakeholders, developers, and infrastructure teams for issue resolution and enhancements.
Perform root cause analysis (RCA) for recurring incidents and implement preventive measures.
Ensure platform availability, security, and compliance standards are maintained.
Maintain incident and change records using ITSM tools like ServiceNow or Jira.
Document known issues, troubleshooting steps, and support procedures.
Technical Skills:
Experience with monitoring tools such as Splunk, Dynatrace,
Strong SQL knowledge and database troubleshooting skills.
Scripting experience in PowerShell, or Python
Understanding of cloud platforms such as AWS
Good to have skills:
Strong problem-solving and troubleshooting skills.
Excellent communication and stakeholder management abilities.
Ability to work in a fast-paced production support environment.
Willingness to learn and adapt to new technologies
Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
Why this role is important to us:
Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.
We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.
Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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