Role: Lead Engineer - Integration
Location: India, Remote
Experience: 6 Years
Algoworks
www.algoworks.com
About the company
Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.
For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.
At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.
Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.
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Role Overview
We are seeking a highly motivated and technically skilled Integration Specialist II to lead customer integration and implementation initiatives. In this role, you will work closely with customers, project managers, internal development teams and third-party consultants to design, configure and deploy integrations between our platform and customers' ERP and business systems. The ideal candidate is a proactive problem solver with strong technical expertise in system integrations, data mapping, troubleshooting and customer-facing implementation activities.
Key responsibilities:
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Lead end-to-end integration implementation projects for customers.
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Collaborate with customers and third-party consultants to define integration requirements and data exchange formats.
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Design, document and implement data mapping standards based on customer business processes and operational requirements.
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Configure and deploy integrations between the platform and ERP/business systems.
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Manage integration timelines and coordinate project activities alongside Implementation Specialists.
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Conduct customer training sessions on integration functionality and best practices.
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Troubleshoot and resolve complex integration issues during implementation and post-deployment support.
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Act as a Tier 2 escalation point for integration-related issues within designated market segments.
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Work closely with development and product teams to identify, escalate and resolve technical challenges.
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Provide cross-functional knowledge sharing, documentation and training to internal teams.
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Analyze implementation risks, identify potential roadblocks and recommend mitigation strategies.
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Ensure high-quality integration delivery and customer satisfaction throughout the implementation lifecycle.
Required skills and qualifications:
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Bachelor's degree in Computer Science or a related technical discipline preferred.
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Associate degree required; equivalent professional experience or relevant certifications may be considered in lieu of a degree.
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4+ years of experience in software implementation, system integration, or related technical roles.
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Experience integrating enterprise applications, ERP systems, or business software platforms.
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Strong understanding of data exchange, data transformation and integration methodologies.
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Hands-on experience with scripting, data manipulation and data management tools.
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Excellent troubleshooting, analytical and problem-solving abilities.
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Strong verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
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Ability to manage multiple projects, priorities and customer engagements simultaneously.
Must have skills:
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Hands-on experience with ERP integrations (QuickBooks, Sage, NetSuite, Acumatica, SAP).
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Strong data mapping, transformation and troubleshooting skills.
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Experience with scripting, data management and customer-facing implementations.
Good to have skills:
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EDI integration and standardized data exchange experience.
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API, SQL and database integration knowledge.
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Experience with shipping, logistics, or supply chain systems.
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Exposure to middleware platforms and Tier 2 support processes.
Desired attributes:
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Strong analytical and problem-solving mindset.
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Excellent communication and stakeholder management skills.
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Self-driven with strong organizational and time-management abilities.
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Proactive, customer-focused and capable of managing multiple priorities.
Interview process
2 rounds of discussion.
