Specialist south 2 Jobs

Lead Network Engineer
Power Bridge Systems —Bengaluru, Karnataka
- Full-time
- Remote
- English
- Windows
- Health insurance
Senior Visual Designer
Algoworks Solutions —India
- Full-time
- Remote
- AI
Sankalp | Programming & Content Lead - Senior Associate / Manager
Intellecap Advisory Services —India
- Research
- Master's degree
- Analysis skills

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Lead Network Engineer

Power Bridge Systems
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Benefits

Health insurance

Qualifications

Asset management
Operating systems
English
Windows
ITIL

Full job description

About Us

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA’s.

Job Description

Job Summary

We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will provide customer support and service request enhancements with a main focus on providing access and permissions to systems and applications.

Job Roles and Responsibilities:

- Act as the first point of contact for customers seeking how-to assistance, primarily through a ticketing system

- Perform remote basic troubleshooting through diagnostic techniques and pertinent questions, including standard IT, networking, and application issues

- Service users via incident, request, and change management processes

- Walk the customer through the problem-solving process. Communicate clearly. Update regularly on progress.

- Direct unresolved issues to the next level of support personnel or to the right resolution groups.

- Provide accurate information on IT products or services utilizing the documentation and processes in place.

- Record your activities in the ticketing system in alignment with processes in place (ticket queue management and handling – including proper ticket triaging, prioritization, customer updates as per existing SLA’s, etc.)

- Proactively follow up on open cases in your queue escalating timely to management for guidance if required.

- Identify, suggest, and engage actively in possible improvements to procedures.

- Support actively ongoing documentation efforts, building knowledge base articles.

Requirements

- Able to work independently, remotely from home and on company premises in Bangalore

- Fluent in Spoken and Written English

- Able to work EMEA & APAC office hours

- Intermediate IT skills.

- 2+ years experience working in an IT environment

- Asset management experience.

- Windows & MacOS operating system experience.

- Knowledge of the ITIL reference model is preferable.

Benefits

Company Benefits:

- Health insurance coverage for employees and their families.

- Retirement savings plan with employer matching contributions.

- Opportunities for professional development and advancement within the organization.

Date Opened

01/08/2025

Industry

IT Services

Job Type

Full time

Work Experience

6+ years

City

Bangalore South

State/Province

Karnataka

Country

India

Zip/Postal Code

560102

Apply Now

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Sankalp | Programming & Content Lead - Senior Associate / Manager

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