Introduction
Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right.
We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive.
At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.
Founded in 2006, the Gallagher Center of Excellence (GCoE) upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.
Overview
The Technical Manager, Gallagher Benefit Services (GBS) should be able to manage large teams and provide day-to-day supervision to the technical leads and their teams for merger integration tasks and data analytics operations. Be able to maintain good relationship with all stakeholders, demonstrate excellent knowledge of client’s requirement, ask relevant questions and gather project related information. Good experience in handling team of 10 to 15 members and providing managerial oversight and guidance.
How you'll make an impact
Essential Duties and Responsibilities:
Execution and Oversight:
- Proactively manage integration project plan(s) to deliver them in-scope, on-time and on-budget while enforcing checkpoints and managing and documenting change-control efforts
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Maintain an objective, fact-based perspective while overseeing projects. Encourage teams to promote project status transparency and proactively recommend opportunities to improve and support better project outcomes
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Review the quality of work completed with the project team and various work streams on a regular basis to ensure the work meets integration standards
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Ensure support organizations are prepared with properly documented instructions, workflows and job aides for a successful transition to ongoing/business as usual
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Ensure that integration activities are completed on-time, within budget and at the required level of quality as defined by project sponsors.
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Identify opportunities to modify current processes or procedures to reduce costs or improve productivity through observation, request or assignment
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Offshore coverage Service Level Agreement (SLA) requires that this resource work until 1:00 pm CT
Communication & Change Management:
- Develop project status reports that accurately reflect the project achievements, risks and issues for all key stakeholders, including organizing and facilitating Project Steering Committees
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Promote use of project team shared sites or dashboards to ensure that all project management information is appropriately documented, secured and available to team members
Best Practices Development:
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Identify opportunities to modify current processes or procedures to reduce costs or improve productivity through observation, request or assignment
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With each project, document lessons learned and develop improvements that can be moved to established repeatable processes for the future
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Make recommendations to senior leadership and other divisional stakeholders on how to develop systems, processes, and approaches that improve the integration experience and increase program effectiveness.
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Perform other duties as assigned.
About you
How you'll make an impact
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Good knowledge and technical oversight in:
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Azure Data Factory
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Azure Data Lake
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Azure Data Studio
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Azure DevOps
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Azure Key Vault
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Azure Logic Apps
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Azure Portal
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Azure Synapse Analytics (Dedicated SQL/Serverless Pools)
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MS SQL Server Management Studio (SSMS)
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MS SharePoint
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SQL
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Familiarity with the following, a plus:
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Microsoft Dynamics 365
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Salesforce Data Loader
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Salesforce UI
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Salesforce Workbench
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Experienced in data profiling and data quality assessment tools
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Experienced in data integration and ETL processes, including data ingestion, transformation, and loading data into GBS systems
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Familiarity with ETL Metadata Driven Frameworks
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Strong analytical and problem-solving skills, with the ability to analyze complex data
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Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
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Experience in resolving day-to-day challenges and providing alternative solutions
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Goal Setting and mentoring experience is a must
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Abide company policy and ethics
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Maintain good rapport with the team
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Innovate, Enhance existing projects
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Training and Supporting team members on technical and non-technical skills
Additional Information
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level, these benefits may improve:
- Medical Insurance and Parental Medical Insurance
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Accidental Insurance and Life Insurance
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Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme
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Flexi Benefits Plan – Tax Savings Plans
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Annual Leave/ Maternity & Paternity Leave/ Additional paid ML, Mental Health Day
Other benefits include:
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Employee Wellness Programs
- Training programs
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And more..
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
