Quality Analyst (QA) – Australian Solar Campaign | International Voice Process
Location: Kirti Nagar, Delhi
Process: Australian Solar Campaign
Position: Quality Analyst (QA) – Solar Sales / Lead Generation
Salary: Up to ₹25,000 Per Month (Based on Experience & Interview Performance)
Experience Required: 6 Months – 1 Year
Job Type: Full-Time
Job Overview
We are hiring a detail-oriented and performance-driven Quality Analyst (QA) for our Australian Solar Campaign.
The ideal candidate should have prior experience in quality monitoring, call auditing, and performance improvement within an International Voice Process environment. This role is best suited for candidates who can identify quality gaps, provide actionable feedback, and contribute to improving overall campaign performance.
If you have a strong analytical mindset and experience working with sales or lead generation processes, this opportunity is for you.
Shift Details
Monday to Friday: 5:00 AM – 2:00 PM
Saturday: 5:00 AM – 11:00 AM
Working Days: 5.5 Days
Weekly Off: Sunday Fixed Off
Key Responsibilities
- Monitor and audit agent calls on a daily basis
- Evaluate call quality based on process parameters and compliance standards
- Share structured feedback with agents and team leaders for performance improvement
- Maintain quality scorecards and daily audit reports
- Identify recurring errors, process gaps, and training requirements
- Coordinate with Team Leaders and Trainers to implement improvement plans
- Ensure adherence to campaign scripts, sales pitch standards, and objection handling guidelines
- Prepare daily, weekly, and monthly QA reports and performance analysis
- Track quality KPIs and support operational excellence initiatives
Eligibility Criteria
- 6 months to 1 year of experience in Quality Analyst, Call Auditing, or QA roles
- Experience in International Voice Process preferred
- Exposure to Australian Campaigns, Solar Process, Sales, or Lead Generation is an advantage
- Strong listening and analytical skills
- Excellent communication and feedback-sharing abilities
- Good knowledge of call auditing sheets, CRM tools, and reporting systems
- Attention to detail and quality-focused mindset
Why Join Us?
- Salary up to ₹25,000 per month
- Fixed Sunday off
- Opportunity to work with an international campaign
- Growth opportunities in Quality and Operations
- Dynamic and performance-driven work environment
Immediate joiners preferred.
Pay: Up to ₹25,000.00 per month
Benefits:
- Commuter assistance
- Food provided
Work Location: In person
