Chennai Tamil Nadu Junior sql developer Jobs – 139 Open Jobs Today

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Senior CCM Developer

Tata Consultancy Services -
Chennai, Tamil Nadu

Apply Now

Job details

Qualifications

XML
SQL
Bachelor's degree
Release management
Scripting
APIs
Agile
JSON
Unit testing
SDLC

Full job description

Senior CCM Developer /Architect

(8–12 Years Experience | BFSI / Insurance / Regulated Domains)

Role Summary

Senior Customer Communication Management (CCM) Developer / Author responsible for designing, developing, and maintaining high‑volume, multi‑channel customer communications across print and digital channels. The role requires deep hands‑on expertise in leading CCM platforms and the ability to work across complex data models, integrations, and regulated delivery environments.

Key Responsibilities

CCM Template & Composition Development

Design, build, and maintain complex CCM templates (letters, statements, notices, policies, regulatory documents) using OpenText Exstream (OTX / OTX Extreme), Quadient Inspire, and/or SmartCOMM
Implement reusable content components, fragments, and rules to support content rationalization and standardization
Manage template versioning, change tracking, and impact analysis across releases

Data Mapping & Business Logic

Map and transform data from multiple sources (XML, JSON, relational databases) into CCM templates
Implement complex business rules, conditional logic, calculations, and formatting
Ensure accuracy and consistency of data presentation across batch, real‑time, and interactive document generation

Multi‑Channel Output & Delivery

Configure and validate outputs across print, PDF, email, and digital channels
Support batch, real‑time, and on‑demand communication generation
Ensure compliance with branding, regulatory, and archival requirements

Integration & Platform Enablement

Integrate CCM platforms with upstream and downstream systems using APIs and file‑based interfaces
Work closely with application, data, and integration teams during end‑to‑end delivery
Support CCM platform configuration, deployment, and environment setup in enterprise landscapes

Testing, Production Support & Governance

Perform unit testing, defect resolution, and regression validation for CCM assets
Support SIT/UAT cycles and troubleshoot production issues related to document generation
Maintain technical documentation, design specifications, and audit artifacts
Adhere to SDLC, change management, and compliance controls in regulated environments

Collaboration & Mentoring

Collaborate with business users, BA teams, and compliance stakeholders to translate correspondence requirements into technical designs
Provide guidance and mentoring to junior CCM developers/authors
Act as a technical SME during modernization or migration programs

Required Skills & Experience

8–12 years of experience in Customer Communication Management (CCM) development
Strong hands‑on expertise in one or more CCM platforms:

OpenText Exstream (OTX / OTX Extreme)
Quadient Inspire
SmartCOMM

Strong proficiency in XML, JSON, SQL, and CCM‑specific scripting/configuration
Experience with high‑volume batch and transactional correspondence
Proven experience working in BFSI / Insurance / regulated environments
Strong understanding of CCM lifecycle, governance, and release management

Good to Have

Experience in CCM migration or modernization programs (legacy to modern CCM platforms)
Exposure to content rationalization, document inventory analysis, and template consolidation
Knowledge of accessibility or regulatory correspondence standards
Experience working in Agile delivery models

Location

Chennai

Job Function

TECHNOLOGY

Role

Developer

Job Id

411760

Desired Skills

JSON | XML | OpenText

Desired Candidate Profile

Qualifications : Undergraduate

Apply Now

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