Job Summary
The Technical Training & Learning Development Specialist supports the design, development, coordination, and delivery of technical training programs focused on Cummins engines, fuel systems, electronic controls, and service technologies. This role works closely with internal stakeholders, service teams, dealers, distributors, and customers to enhance technical capability, improve service quality, and ensure effective knowledge transfer. The position combines technical expertise with learning and development practices to support organizational and customer success.
Key Responsibilities Technical Training & Development
- Support the planning, design, development, and implementation of technical training programs for Cummins products, systems, and service technologies.
- Deliver engaging technical training sessions to service technicians, dealers, distributors, and internal employees.
- Develop and maintain instructional materials including presentations, participant guides, instructor guides, assessments, job aids, and e-learning content.
- Customize training programs and learning materials to meet specific business, customer, and regional requirements.
- Conduct training needs assessments and provide recommendations for learning solutions.
Product & Technical Support
- Provide technical guidance and support related to diesel engines, fuel systems, engine electronics, and aftertreatment systems.
- Support troubleshooting and issue resolution involving mechanical, electrical, controls, and engine-related systems.
- Utilize diagnostic and service tools such as INSITE, INPOWER, C View, QSOL, and other web-based support systems.
- Support knowledge development on PT Fuel, HPI, HPCR, MCRS fuel systems, Quantum engines, ATS systems, engine wiring diagrams, and CAN communication networks.
Learning Administration & Program Coordination
- Plan and coordinate instructor-led and virtual training programs, including scheduling, communications, facilities, trainers, and learning resources.
- Maintain training records, certification data, attendance reports, and learning management system information.
- Gather and analyze training effectiveness data and participant feedback to identify improvement opportunities.
- Support vendor management activities and collaborate with educational institutions and external training providers.
Continuous Improvement & Stakeholder Management
- Monitor training effectiveness and recommend enhancements to improve learning outcomes and business impact.
- Build strong relationships with internal stakeholders, service teams, customers, distributors, and dealers.
- Support continuous improvement initiatives related to training delivery, service capability, and technical competency development.
- Act as a subject matter resource for technical and training-related inquiries.
Qualifications
Education
- High School Diploma, Certificate of Secondary Education, or equivalent experience required.
- Diploma, Technical Certification, Associate Degree, or Bachelor's Degree in Engineering, Automotive Technology, Mechanical Engineering, Electrical Engineering, Technical Education, Learning & Development, Human Resources, or a related field preferred.
- Additional certifications related to technical training, diesel engines, electronics, or instructional design are advantageous.
- May require authorization or licensing in accordance with export control or sanctions regulations.
Skills
Technical Skills
- Strong understanding of diesel engine systems and product fundamentals.
- Knowledge of PT Fuel, HPI, HPCR, and MCRS fuel systems.
- Understanding of Aftertreatment Systems (ATS) and emissions technologies.
- Ability to interpret engine wiring diagrams and electrical schematics.
- Knowledge of CAN communication systems and engine controls.
- Proficiency in technical diagnostic and service tools including:
- INSITE
- INPOWER
- C View
- QSOL
- Other Cummins web-based support tools
- Ability to troubleshoot mechanical, electrical, FAE, and Quantum engine-related issues.
Training & Learning Skills
- Training delivery and facilitation.
- Instructional design and content development.
- Learning program administration and coordination.
- Training effectiveness evaluation and reporting.
- Learning management systems and training records management.
Professional Competencies
- Excellent communication and presentation skills.
- Strong interpersonal and stakeholder management abilities.
- Data analysis and reporting capability.
- Customer-focused mindset.
- Resourcefulness and problem-solving skills.
- Ability to manage multiple priorities and work collaboratively across functions.
- Continuous learning orientation and adaptability.
Experience
- Significant relevant experience in technical training, service operations, engine diagnostics, product support, or learning and development.
- Experience delivering technical training programs in automotive, industrial, power systems, or related industries preferred.
- Hands-on experience supporting Cummins engines, fuel systems, electronic controls, or service operations is highly desirable.
- Experience working with customers, dealers, distributors, service technicians, or field support teams preferred.
- Demonstrated ability to develop and deliver effective technical learning solutions and training programs.
Job Service
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Office
ReqID 2430294
Relocation Package Yes
100% On-Site Yes
Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.
