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WalkMe Consulting Manager / Digital Adoption Platform Expert Consultant

Information Services Group -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Jira
Waterfall
Learning technology
Enterprise Software
SAP
Salesforce
Project management
Quality assurance
Presentation skills
Bachelor's degree
Content development
Mentoring
ServiceNow
Agile
LMS
Training & development
AI
Communication skills
Information Technology

Full job description

Website: Leading Global Technology Research & Advisory Firm | ISG (isg-one.com)

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

Position Overview

We are seeking a skilled Digital Adoption platform Consulting Manager and DAP Expert to join our Training as a Service (TaaS) consulting team. In this client-facing leadership role, you will manage teams delivering WalkMe projects, design training solutions, and provide strategic guidance to both your team and enterprise clients.

Key Responsibilities

Learning & Development Leadership

Lead and mentor a team of Instructional Designers and WalkMe Content Developers
Provide strategic oversight, feedback, coaching support, and quality assurance for team deliverables
Conduct comprehensive Learning Needs Analysis for enterprise clients
Design, develop, and implement advanced technical training strategies & programs leveraging WalkMe
Conduct both in-person and virtual training sessions for various skill levels
Assess training effectiveness and gather feedback for continuous improvement
Develop and maintain Content Development Trackers for assigned projects

Solution Design & Implementation

Design and develop WalkMe solutions across multiple enterprise applications and platforms
Create integrated solutions leveraging both WalkMe and SAP Enable Now capabilities
Implement smart walk-throughs and automation solutions to streamline complex processes
Configure and maintain WalkMe analytics and metrics dashboards
Support content migration and platform upgrades
Provide high-level technical consulting on learning technology architecture, specifically WalkMe
Document technical specifications and implementation guides

Client Engagement & Thought Leadership

Provide high-level consulting to clients on digital adoption strategies
Evangelize best practices for utilizing WalkMe and other digital adoption platforms
Stay current with latest trends in WalkMe and Training Technologies
Present solutions and recommendations to client stakeholders at all levels
Promptly identify issues or risks to Leadership and recommend strategic solutions
Train and mentor junior WalkMe developers on platform best practices

Required Qualifications

Bachelor’s degree in Instructional Design, Information Technology, Instructional Technology, or related field
8+ years of experience designing and developing WalkMe content for enterprise systems
3-5 years of experience leading large scale WalkMe implementations
3-5 years of project management experience for DAP implementations and content development
3-4 years of experience training and mentoring WalkMe developers
8+ years of corporate or consulting experience in Learning and Development
Experience with SAP Enable Now platform and integration capabilities is preferred.
WalkMe certification with demonstrated expertise in advanced features
Extensive project management experience (waterfall and agile)
Outstanding communication and presentation skills
Walkme DAP Delivery Consultant certification (Preferred)
Experience with Learning Management Systems (LMS) and e-learning authoring tools (Preferred)
Training/Learning technology certifications (Preferred)
Additional technical certifications (e.g., Salesforce, ServiceNow) (Preferred)

Technical Skills

WalkMe Platform (Expert level)
ClickUp / Jira
SAP Enable Now
Learning Management Systems
E-learning Authoring Tools
Analytics and Metrics Dashboards
Technical Documentation

Personal Qualities

Strong consultative approach and client service orientation
Excellent interpersonal and communication skills
Demonstrated thought leadership capabilities
Ability to explain complex technical concepts clearly to both technical and non-technical audiences
Detail-oriented with strong quality focus
Adaptable and quick to learn new technologies

Work Environment

Remote work options available
Limited travel required (less than 30%) for client engagements
Fast-paced consulting environment
Global client exposure

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace, and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

Apply Now

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