Sarvatra is always looking for talented people to become its team members. We realize that productive people are always a good addition to our organization. So if you have an acumen for enterprise support and the passion to work, join in!
Position Objective:
To provide day-to-day L2 support to enterprise client
Release deployment on production
Implementation of new modules
Documentation
Provide KT to bank staff
No. of Vacant Positions: 4
Department: Enterprise Support
Project Location(s): Pune
Education: Minimum Graduate with Computer Science
Responsibilities
Primary
Resolve L2 tickets reported in Wolken Sarvatra Service Desk
Provide ad hoc reports using SQL as per client requirement
Understand the issue, analyze logs and report issue to the concerned team
Assign tickets to L3 and follow-up with concern team unless issue get resolved
Coordinate with testing, development, and network teams, and client
Ensure that the several testing and validation processes are improved continuously
Production release deployment and monitoring post deployment
Perform UAT
Raise SR for various activities related to deployment as protocol says
Maintain all documentation work for each activity performed the previous night
Publish the improvements to all the stakeholders and depict the improvements using data points
Secondary
Maintain good rapport with bank users
Communicate with network, development, and testing teams
Reviewing status reports from team managers and taking appropriate
Seeking feedback from management when and wherever necessary
Additional
Communicate with switching team for new releases deliverables and switching related issues
Provide support after office hours to various banks
Provide support on holidays
Coordinate activities which enforce quality improvements
Resolve conflicts among team members
Maintain cordial relationships between cross functional teams like development, configuration management, program management, product managers
Experience
4+ years
Knowledge and Skills
Oracle
Payment technologies
Linux
Testing
Switching
IMPS / UPI
Log analysis
Team management
Primary Interactions
External
Client banks
Vendors
Internal
Switching, development, and testing
Testing and support teams
Application support team
IT and Network teams
Send your resume to
[email protected]
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How can we help you?
Contact us at our Pune office or submit a business inquiry online.
Contact Us
Sarvatra’s Financial Inclusion Platform with AePS Switch, Micro ATM Switch, and FI Portal solutions have made a big difference to our business. They are easy to use, secure, and dependable, which has helped us build stronger customer trust. We’ve also seen a clear increase in transactions and earnings.
Ashutosh Shirbhate
CTO, NSDL Payments Bank
I am happy with the pace of work (in developing the UPI solution for ICICI Bank). It is also very encouraging the way you are tracking the progress. I am more confident that we can meet the deadline successfully.
Rahul Joshi
Former Head - Digital Channels, ICICI Bank Ltd.
Congratulations for bringing all 24 Banks onto NPCI Rupay platform in record time. We thank you for the relentless efforts you have put in to make this possible. We will now move forward with new initiatives.
Srinivas Muppaneni
Group CIO, A.P. & Telangana State Co-op. Banks
We became India’s first Sub-Member Bank to go live on RuPay E-com, issue EMV cards, and migrate to Direct Membership for which we won NPCI Special Award. Thank you Sarvatra for being a valuable technology partner.
Vishal Madan
Sr. VP - IT, Capital Small Finance Bank Ltd.
I hereby congratulate the Sarvatra Team for your sincere and dedicated efforts in making the 1st sub-member bank in India to go live on the AEPS channel (On-us and BFD).
Deepak Satpathy
Asst. Manager - FI & New Business, NPCI
Thanks to your timely support, Maharashtra stood first in the country by issuing the largest number of RKCCs. We deeply appreciate your effort and look forward to your continued support in keeping Maharashtra on top.
Prabodhita Pande
AGM - DFIBT, NABARD, MRO, Pune
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