Voip testing Jobs

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Customer Service Executive (Full Time)

KM Software Systems Ltd
Remote

Quick apply

Job details

Full-time
Up to ₹5,00,000 a year
1 day ago

Benefits

Leave encashment
Health insurance
Paid time off
Work from home
Paid sick time

Qualifications

Software troubleshooting
Customer service
Computer literacy
ERP systems
English
Microsoft Office
SQL
Bachelor's degree
Remote access software
Customer support
Business management
Communication skills
Time management

Full job description

Customer Service Executive – Software for Packaging Industry

Location: Remote (India-based)

Working Hours: Monday to Friday, 12:30 PM to 9:30 PM IST

Company: KMSS – Specialists in Software for the Corrugated Packaging Industry (UK & India)

About Us

KMSS is a well-established software company with offices in the UK and India. Our flagship product supports businesses in the corrugated cardboard packaging industry. We pride ourselves on providing outstanding support and continuously enhancing our bespoke CRM and ERP software solutions.

Key Responsibilities

Gain in-depth knowledge of our custom-built CRM and ERP systems
Respond to client support queries via phone and email
Connect to client systems using remote desktop tools to troubleshoot issues
Deploy new software versions and assist with upgrade processes
Create and maintain support documentation and guides
Escalate complex issues to the development team with detailed context
Assist in testing new features and system changes
Design custom templates using the Delphi programming language
Write SQL queries and work with Interbase databases

What We’re Looking For

Strong computer literacy and confident use of Microsoft Office applications
Prior experience with ERP or business management software systems
Solid organisational and time-management skills
Excellent English verbal and written communication skills
Adaptable, proactive, and keen to learn and grow
Working knowledge of SQL and Remote Desktop applications
Some experience or familiarity with Delphi or other programming languages

A Typical Day in the Role

You’ll work closely with a supportive team across India and the UK. After training, you’ll begin taking client calls, responding to support emails, logging tickets, and progressing through your task list. You’ll balance routine tasks with more technical activities like template design or testing new features.

Work from Home Requirements

This role is fully remote. To work from home, you must have:

A reliable computer or laptop with a working camera
A headset for calls and Teams meetings
A quiet, interruption-free workspace
A stable internet connection of at least 50 Mbps for remote access, VoIP calls, and video conferencing

If you're enthusiastic about technology, enjoy solving problems, and want to grow your career in a dynamic software company, we’d love to hear from you!

Job Type: Full-time

Pay: Up to ₹500,000.00 per year

Benefits:

Health insurance
Leave encashment
Paid sick time
Paid time off

Education:

Bachelor's (Required)

Experience:

Customer support: 2 years (Required)

Language:

English (Fluent) (Required)

Work Location: Remote

Quick apply

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Customer Service Executive (Full Time)

Java Developer

Engineering Manager – Unified Telephony Platform

Senior Network Testing Engineer

Python+Java Lead Engineer

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