Work Location : India, Pune
Job Title : ESRE MobileApp
Business Unit : WSI Corporate Technology, Pune
As a Senior Site Reliability Engineer at Williams-Sonoma, you will support eCommerce production operations as part of the eCommerce Support team, focusing on solving problems at their root cause. You are a balanced engineer who enjoys working across application code written by others as well as designing and building solutions from scratch. You bring strong documentation and communication skills and have prior experience in production support roles such as Site Reliability Engineering, Production Operations, or Full-Stack Engineering.
Your primary focus will be ensuring the resilience, operability, stability, and scalability of the Williams-Sonoma family of brands’ eCommerce platforms. You will collaborate with cross-functional, full-stack engineering teams to monitor, detect, and investigate site behaviors, enhance production code, deliver features, and continuously improve software and operational processes.
Monitor, investigate, and resolve production issues to ensure optimal availability and performance of eCommerce platforms.
Perform deep troubleshooting using log analysis, APM tools, RUM, browser developer tools, and local testing.
Author and maintain monitoring, alerting, and observability solutions across multiple toolsets.
Lead incident response efforts and drive issues to resolution with a focus on root cause analysis.
Collaborate closely with engineering, support, and third-party vendor teams on issue resolution and improvements.
Enhance and correct existing production code while delivering new features and operational improvements.
Create and maintain clear technical documentation, incident reports, and supporting evidence.
Develop and adhere to standard operating procedures for production support and incident management.
Mentor peers and stakeholders across multiple subject matter areas.
Strong full-stack development skills using Java and/or JavaScript.
Hands-on experience with production monitoring, alerting, and incident management.
Proven experience supporting production services in high-availability environments.
Strong written and verbal communication skills for business and technical audiences.
Ability to lead cross-functional technical teams during incident resolution.
Strong organizational skills with the ability to manage multiple issues concurrently.
Experience documenting findings, procedures, and operational playbooks.
Familiarity with issue and workflow ticketing systems.
Bachelor’s degree in Computer Science or equivalent professional experience.
3+ years of experience supporting production systems.
E-commerce domain experience is a plus.
Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Our family of brands includes Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teens, West Elm, Williams-Sonoma Home, Rejuvenation, GreenRow, and Mark and Graham. We operate retail stores globally, and our products are also available through catalogs and online worldwide.
Williams-Sonoma has established a technology center in Pune, India to enhance its global operations. The India Technology Center serves as a critical hub for innovation and focuses on developing cutting-edge solutions in areas such as e-commerce, supply chain optimization, and customer experience management. By integrating advanced technologies like artificial intelligence, data analytics, and machine learning, the India Technology Center plays a crucial role in accelerating Williams-Sonoma's growth and maintaining its competitive edge in the global market.
Williams-Sonoma India Pvt. Ltd.
Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teens, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. We currently operate retail stores globally. Our products are also available to customers through our catalogs and online worldwide.
Williams-Sonoma India sourcing office was established in 2013. We are based in Gurugram, India. We are sourcing premium products across all categories of Home Furnishing and recorded double digit year-on-year growth. We have a dynamic team of over 100 members handling versatile vendors across India, Nepal & Bangladesh. We are looking to onboard talented people and create successful professional journey.
